Cast AI is hiring a Senior Technical Account Manager in Seoul to serve as the technical leader and trusted advisor for enterprise customers. Responsibilities include technical leadership, strategic account ownership, complex onboarding across enterprise Kubernetes environments, owning renewals and expansion, and leading FinOps business reviews. Requirements: located in Seoul, business-level English and Korean fluency, Bachelor's/Master's in a related field, 5+ years working with Kubernetes in production, 5+ years cloud experience (AWS/Azure/GCP), and relevant certifications (CKA/CKAD/CKS) preferred. Cast AI does not provide visa sponsorship.

Serve as the technical consultant for M&A and multi-entity engagements: advise on strategy, conduct discovery, own implementation milestones (data migration, configuration, integrations, testing, go-live, hypercare), manage timelines/scope/budget, and collaborate cross-functionally. Requires 4+ years in Professional Services/Implementation/Technical Consulting and experience with multi-product SaaS and complex, interconnected systems; M&A or multi-entity implementation experience preferred.

Lead CX Operations as a business partner to Head of Support and CX to identify bottlenecks, implement scalable process and AI/automation solutions, synthesize support insights for cross-functional alignment, and own planning, forecasting, and budgeting. Requires 8+ years in operations/strategy for customer-facing functions, strong data/BI and stakeholder management skills, and experience with Salesforce, Zendesk, or comparable platforms.

Grafana Labs seeks a Senior Observability Architect to be the technical owner for a portfolio of customers, designing observability architectures, driving adoption of Grafana Cloud and related tools (Prometheus, Loki), performing troubleshooting and RCA, delivering trainings/workshops, and advocating customer needs internally. Role expects ~5+ years in technical support/TAM/consulting/SE or professional services and experience with Kubernetes; requires occasional travel (up to 25%).

Join Tide's Collections team in Bulgaria as a Customer Support Analyst with fluent French and English. You will manage arrears in line with Collections policies, develop repayment plans, document actions and reports, and handle varied member conversations across the collections process.

Own execution of technical configuration for a defined set of new Ashby customers in EMEA, partner with Implementation Specialists, define and execute testing plans ahead of go-live, document final configurations, and collaborate with cross-functional teams. Remote-first role with occasional travel (<5%). Ideal for early-career candidates with experience in complex SaaS implementations and customer-facing delivery.

Elastic is hiring a Customer Architect (EMEA Central, based in Germany) to act as a trusted technical advisor, defining Technical Success Plans and driving onboarding, adoption, and expansion of Elastic solutions (including Observability, Security, and Enterprise Search). The role involves close collaboration with account, solutions, and services teams, high customer-facing activity with travel, and requires fluency in German. Salary range reported: €87,500–€138,500 EUR (base).

Lead Ramp’s Enterprise & Strategic Customer Success segment, owning end-to-end activation, onboarding, and expansion for the largest, most complex accounts. Build and scale a team of Enterprise CSMs, develop change-management playbooks and global rollout frameworks, define success metrics (spend activation, adoption, time-to-value, NRR, health scores), operationalize AI-augmented workflows, and partner cross-functionally with Sales, Product, and Partnerships. Requires 10+ years in CS/post-sales/account leadership with 5+ years in senior leadership, experience with enterprise transformations, and strong AI fluency.

Lead and develop a high-performing Customer Success Engineering team responsible for 24x7 support, escalations, and SLA-driven outcomes for strategic enterprise customers. The role requires deep technical knowledge in cloud, Kubernetes, databases, GPUs and AI/ML (MLOps), ownership of support operations and runbooks, and partnering with Product and Engineering to improve product and customer experience.

Provide hands-on Day 2 administration, integration, and maintenance for Red Hat OpenShift clusters at a Huntsville government facility. Duties include cluster scaling, networking (SDN/OVN), persistent storage, upgrades (including air-gapped scenarios), capacity planning, proactive issue prevention, customer advocacy, cross-functional collaboration with Red Hat teams, case management, and on-call support. Requires active Secret (or higher) clearance, 5+ years Linux administration experience, and 3+ years hands-on OpenShift administration. Salary range listed.

Lead a portfolio of strategic, multi-site enterprise customers in industrial and process-manufacturing sectors, develop and execute executive-level success plans, drive adoption and expansion, act as senior escalation contact, and translate customer needs into product and engineering priorities. Requires 8+ years in customer-facing B2B SaaS or industrial intelligence roles and experience engaging C-level and senior stakeholders.

Lead technical, customer-facing integration engagements for enterprise customers in EMEA, focusing on Ashby ATS integrations with a custom Workday API and other enterprise HCM systems. Responsibilities include defining work, aligning stakeholders, managing project plans and milestones, advising on best practices and technical configurations, and partnering with Product, Engineering, Implementation Specialists, CSMs and Sales Engineers.

Own and manage relationships for a portfolio of clients with responsibility for retention, renewals, account health and forecasting. Work closely with Project Managers and cross-functional teams to ensure delivery quality, use performance data for QBRs and renewal conversations, and act as the primary escalation and commercial lead within defined pricing frameworks.

Remote (US) manager role leading a team of M&A Technical Account Consultants to define and execute SaaS M&A implementation playbooks, oversee complex paid services (including pre-sales and SOW), manage resource planning and project health, and collaborate cross-functionally to drive customer retention. Requires 5+ years in B2B SaaS/HR-Tech/FinTech implementation or professional services and 3+ years of people leadership experience.

Provide post-go-live administrative and configuration support for multiple clients, including workflows, document types, security, fields, page layouts, notifications, data import/export, reporting, and maintenance of production and sandbox environments. Work remotely with occasional travel to customer or internal events; customer-facing consulting experience in life sciences or regulated industries is required.

Proofpoint is hiring a Senior Customer Marketing Manager for EMEA to run customer advocacy and community programmes, manage an end-to-end customer awards programme, create customer content (case studies, testimonials, videos), activate peer review and Gartner Peer Insights initiatives, and report on advocacy impact. Role is remote in India, works UK hours, and requires 6+ years in B2B/customer marketing with experience building advocacy programmes and managing complex stakeholder and programme logistics.

Remote (European Union) Strategic Customer Success Manager role owning a book of ~20 strategic enterprise customers (totaling >$2M ARR), focused on driving product adoption, customer health, and long-term value. Requires at least five years of customer success experience in B2B SaaS supporting complex, configurable products and working closely with Sales, Product, Support, and Operations.

Manage complex, high-spend global accounts and act as a Cluster Lead and trusted advisor, translating executive-level business requirements into multi-product operational strategies. Requires advanced knowledge of identity and access management, Zero Trust, secure cloud deployments, federation protocols (SAML/OAuth/OpenID Connect), experience with AI productivity tools, and 7+ years enterprise-facing technical account/customer success or sales engineering experience. Listed salary range: $155,000–$180,000.

The Next-Gen SIEM Senior Resident Consultant partners with strategic customers to plan, deploy, configure and optimize CrowdStrike Next-Gen SIEM environments. Requires 8+ years in security operations/SIEM administration, experience with major SIEM platforms, query languages, detection engineering, common log sources, scripting/automation and cloud security. Role is customer-facing, involves mentoring, migrations from legacy SIEMs, dashboarding, troubleshooting and collaboration with engineering teams.

Maxio seeks a Customer Success Manager (3–6 years) to manage mid-market/strategic SaaS accounts remotely in the U.S. Responsibilities include coordinating cross-functional support, stabilizing at-risk accounts, driving adoption across billing, revenue recognition, and reporting, and maintaining operational discipline in Salesforce, ChurnZero, and Zendesk. Role reports to Director, Customer Success.