The role is a post-sale Customer Success Manager at Sonatype (UK - Remote). Responsibilities include leading structured customer motions to accelerate onboarding and adoption, monitoring customer health, surfacing expansion signals, and collaborating with Sales, Support, Product, and Services. Requires customer-facing experience in B2B SaaS or similar, technical credibility in DevOps/CI/CD/artifact management/OSS security, and habitual use of GenAI tools to improve execution.

Senior Technical Account Manager (AI/ML) at DigitalOcean — remote role based in Seattle — responsible for technical consultation, architecture design, proactive account engagement, cross-functional advocacy, and tooling to improve TAM workflows. Requires strong cloud infrastructure knowledge (Linux, automation, Terraform/Ansible, Docker), programming experience (e.g., Python or Go), familiarity with major cloud providers, and experience troubleshooting and optimizing customer deployments.

Serve as a senior subject matter expert and primary contact for Coinbase's highest-value customers. Own complex, escalated issue resolution cross-functionally, drive onboarding and product adoption, mentor junior Concierge agents, and surface feedback to improve processes and retention. Requires 4+ years in customer success/account management in financial services/fintech/crypto, professional fluency in English and Cantonese, and familiarity with derivatives and CRM/support tooling.

Lead recruiting, coaching, performance management, staffing and service delivery for worldwide technical support; manage incident and escalation response, KPI tracking and reporting, and cross-functional initiatives with product, engineering and implementation teams. Requires 5+ years of direct leadership in a client-facing/technical support environment; experience with Salesforce Service Cloud, Jira, Power BI, multi-channel contact centers, Agile and ITIL is preferred.

Remote-first role within Granicus' in-house digital agency (GXG). Responsibilities include designing outcome-driven workshops, applying CX and human-centered design methods (journey mapping, personas, ideation), synthesizing insights into actionable recommendations, and leading virtual/hybrid sessions using Zoom/Teams and collaborative whiteboards. Prefers experience with government clients, digital communications tools (email, CMS, social), and 5+ years of consulting, digital strategy, UX, or CX experience. Salary range listed: USD 93,000–120,000 per year. Up to 30% travel required.

Maxio seeks an Account Manager to act as the primary post-implementation contact for strategic customers, drive product education and adoption, manage renewals and expansion (upsell/cross-sell), maintain expansion pipeline and forecasts, and collaborate with Product, Services, and Solution Engineering. Role requires 2+ years in quota-carrying post-sale/account expansion roles and experience selling to the FinTech/Office of the CFO ecosystem (NetSuite, QuickBooks, Sage, Xero).

Lead architect role within Salesforce Professional Services focused on Financial Services and Health & Life Sciences customers. Accountable for designing and supervising complex Salesforce and cross-cloud architectures, driving adoption and delivery, participating in pursuits, mentoring staff, and maintaining executive relationships. Requires extensive consulting and technical leadership experience (10+ years) and up to 80% travel.

Lead post-sales contact for Compass Patient, Prescriber, and National customers: onboard and train users on the Compass UI, support data ingestion and investigations, communicate product releases, collect customer feedback to inform the roadmap, create external/internal resources, and drive adoption and value realization for life sciences data products. Requires 6+ years in customer-facing or analytical roles and experience with industry data partners (e.g., IQVIA, Komodo).

The Product Expert for Veeva Compass will own post-sales customer relationships, lead onboarding and training, support data ingest and investigations, communicate product releases, and collect customer feedback to influence the product roadmap. Requires 6+ years in customer-facing or analytical roles in consulting, health tech, or life sciences and experience with industry data products (e.g., IQVIA, Komodo). Occasional travel to customer sites is expected.

Serve as primary relationship owner and post-sales support champion for Compass Patient, Prescriber, and National customers. Responsibilities include customer onboarding and training on the Compass UI, data ingest and investigations, communicating product releases and roadmaps, creating external/internal collateral, collecting customer feedback to inform the product roadmap, and driving customer adoption and value realization. Occasional travel to customer sites. Base pay range listed: $65,000–$150,000 USD/year.

Hightouch is hiring a Technical Account Manager to manage the customer journey for mid-market accounts remotely in North America. The role focuses on onboarding, driving adoption, retention and expansion, providing proactive technical guidance, troubleshooting, and collaborating with Sales, Support, and Engineering. Requires 5+ years in a client-facing or technical role with experience in project management and familiarity with SQL, databases, APIs and reporting tools.

The role owns tailored implementation plans and end-to-end onboarding for PEO clients, including payroll setup, benefits enrollment, state tax registrations, reconciliations, and adoption of co-employment processes. Requires 3+ years in implementation/onboarding/customer success within a SaaS PEO environment, strong project management, cross-functional collaboration, fluent English, and proficiency with Google Sheets/Excel; experience with Monday.com, Notion, Slack, Salesforce or Worklio is a plus. Position is remote with priority for applicants in the United States. Salary range: $83,200–$112,300 USD/year.

Responsible for implementing eClinical platforms for studies, gathering and documenting requirements, configuring systems (CTMS, EDMS, EDC, IVRS), coordinating global virtual teams, managing client communications, ensuring compliance with SOPs/ICH-GCP/21 CFR Part 11, and supporting timely, high-quality delivery. Role can be fully home based in Romania, Serbia, Poland, or South Africa.

Lead onboarding, implementation, and adoption of the Qualified Agentic Marketing Platform and Piper AI SDR. Design and implement integrations with Salesforce and marketing automation platforms, architect scalable inbound pipeline strategies, configure conversational flows and qualification logic, partner with RevOps and Enterprise Architects on data models and governance, deliver analytics and Executive Strategic Reviews, and drive customer enablement and expansion. Requires 5+ years of mid-market/enterprise software experience, working knowledge of Salesforce, and experience with web/scripting technologies (HTML, CSS, JavaScript).

Granum seeks an LMN Onboarding Specialist to serve as the primary contact for new clients during their first 30–90 days: build relationships, conduct virtual training, identify needs and roadblocks, maintain client records, and support long-term adoption. Candidate should have 3+ years in a SaaS environment, strong communication and organizational skills, familiarity with CRM/customer success tools, and ability to travel within Canada and the U.S. French or Spanish proficiency is an asset. Granum does not sponsor work authorization.

Fastly seeks a Manager, Customer Solutions Engineering to lead a team of technical customer engineers who act as named contacts for large customers. Responsibilities include driving strategy and operations for the team, managing stakeholder relationships across Client Services, Sales, Product and Engineering, handling escalations, defining SLAs and workflows, and coaching staff. Requires 8+ years pre-/post-sales experience and 2+ years of people leadership; role is hybrid across San Francisco, Denver, or New York, requires travel as needed, and does not support relocation.

Professional-services role working across industries to analyze client workflows, design and implement CX and AI-enabled solutions (configuration, integrations, testing), run working sessions and training, and produce practical documentation and playbooks to drive adoption.

DigitalOcean is hiring a Senior Technical Account Manager (AI/ML) to serve as a strategic partner for key accounts: designing and advising on cloud architectures, conducting technical workshops/QBRs, resolving escalations, and driving retention and expansion. The role requires strong cloud and Linux expertise, programming experience (e.g., Python, Go), familiarity with Terraform/Ansible/Docker/Kubernetes, and experience with major cloud providers (AWS/GCP/Azure). Compensation range listed: $140,800–$176,000 (USD, annual).

Role supporting Kraken's highest-value private clients (HNWI) by delivering white-glove relationship management, personalised trading enablement and benefits. Responsibilities include driving KPIs (revenue, trading volume, assets on platform), executing programmes to increase client activity, leveraging blockchain analytics and trading data, and partnering with product/marketing/client service teams. Requires 5+ years in relationship/account/private client management with at least 2 years in crypto and fluency in English.

Lead and develop a global team of Startup Contract Managers (6 total: 4 in Americas, 2 in EMEA) focused on renewals, pricing conversations, contract negotiations, and long-term commercial partnerships. Responsibilities include coaching, building scalable renewal processes and operational workflows, improving forecasting and CRM hygiene, partnering cross-functionally (Customer Success, Sales, RevOps, Product, Legal, Finance, Support), and translating negotiation strategies into playbooks and enablement materials. Role is within a B2B SaaS company (Ashby) and emphasizes operational rigor, commercial judgment, and team development.