Concierge Specialist IV (senior) on Coinbase's Customer Experience team based in London (hybrid). Owns end-to-end relationships for highest-value clients, leads resolution of complex escalations with Product/Engineering/Compliance, drives onboarding and product adoption, mentors junior agents, and supports on-call escalations. Requires 4+ years in customer success/account management in financial services/fintech/crypto, professional fluency in Mandarin and English, and familiarity with derivatives; annual base salary range £52,920–£58,800.

The Concierge Specialist IV will own a portfolio of Coinbase's highest-value customers as their primary point of contact, lead resolution of complex cross-functional issues, drive onboarding and adoption (including staking and Coinbase One), mentor junior Concierge agents, and surface customer feedback to improve processes. Requires 4+ years in customer success/account management in financial services/fintech/crypto, professional fluency in French and English, and familiarity with derivatives; CISI IOC certification is required or can be obtained.

Responsible for the technical relationship with enterprise customers, guiding onboarding, training users, executing mutual activity plans, driving committed consumption, and measuring/communicating value. Requires foundational knowledge of Kubernetes, cloud environments (AWS/Azure/GCP) or observability platforms and familiarity with a programming language (Java, PHP, .NET, Ruby, Node.js, Python, or SQL). Visa sponsorship is not available.

Remote senior role responsible for owning value realization across the customer lifecycle: building frameworks, AI-enabled tooling, and a customer outcome database; engaging strategic accounts; partnering with CSMs, Solutions Architects and other teams to connect platform adoption to measurable business outcomes. Requires 3+ years in value consulting, customer success, management consulting, sales strategy, or related experience; SaaS/technology experience preferred.

Granicus seeks a Customer Success Consultant to act as a strategic advisor for a portfolio of public-sector customers, driving adoption of its SaaS solutions, developing Success Plans, conducting quarterly strategic reviews, supporting budget planning, and identifying expansion opportunities. Role requires strong consultative and analytical skills, experience with CRM tools (Salesforce preferred), 3–5+ years in customer success/account management/consulting, and willingness to travel up to 25%. Salary range stated: USD 60,600–73,000 per year.

1Password seeks a UK-based Staff Technical Account Manager (German) to own technical relationships for complex post-sale accounts: leading implementations, integrations, configuration, security reviews, and driving adoption/expansion/renewal. Requires 6+ years in a customer-facing technical SaaS/security role, fluency in German, deep knowledge of identity protocols (SSO, SCIM, SAML, OAuth) and compliance standards (SOC 2, ISO 27001, GDPR). Occasional travel may be required.

Own end-to-end renewals and upsell motion for a portfolio of enterprise clients: build win-win renewal strategies, lead contract negotiations and execution, maintain accurate forecasting, identify expansion opportunities, and coordinate risk-mitigation with Client Management, Legal, and Finance. Requires 6+ years in Client Success or Account Management in Enterprise SaaS, experience with Salesforce, and no employer visa sponsorship.

Acquia is hiring a Key Account Manager to manage customer relationships, drive subscription renewals and ACV upsell/cross-sell, coordinate across Sales, Support, Professional Services and Finance, and maintain account strategy. Requires 3–5 years in Sales, Customer Success or Account Management at a technology/SaaS company and experience with Salesforce, Jira and common office productivity tools.

The Service Delivery Manager (remote, full-time) will manage IT support engineers, ensure SLT compliance, manage ticketing and escalations (on-call rotation occasionally), implement KPIs and process improvements, and act as primary contact for client escalations. Required: English, strong technical breadth (hardware, OS, networking, SaaS), experience with ticketing systems (ConnectWise preferred), and minimum ~3 years IT support experience with at least 2 years in leadership. Pay range listed: $95,000–$100,000 USD per year.

Lead and expand a Client Account Management team to drive ARR retention, logo retention, and upsell within healthcare SaaS accounts. Responsibilities include strategic account planning, client relationship management, contract renewals, KPI analysis, and cross-functional collaboration; requires 10+ years of account management leadership and healthcare/SaaS experience.

The Specialist Adoption Architect 3 independently designs tailored enablement strategies, leads adoption workshops, diagnoses and resolves moderate technical adoption blockers (e.g., integration gaps), develops reusable best-practice resources, and partners with product teams to relay VoC for roadmap prioritization. Requires deep expertise in application migration and development on container platforms (OpenShift/Kubernetes), CI/CD and DevOps practices, and experience with languages such as Java, C#, Python, Go, or Ruby.

Lead execution and technical engagement with CSPs and their ODM/OEM partners to integrate datacenter tools, assemble and deploy AI infrastructure platforms, manage cross-functional teams, resolve blockers, and communicate program status to senior leadership. Requires 8+ years managing programs/projects with direct customer engagement and a bachelor’s degree or equivalent in Computer Science, Engineering, or related field.

Role responsible for expanding existing MSSP partner accounts across Central Europe by driving upsell, cross-sell and account expansion. Requires 1–3 years quota-carrying technology sales experience, fluency in German and English, Salesforce/CRM proficiency, understanding of managed services or cybersecurity, and ability to develop account plans and maintain pipeline data.

Remote role based in the United Kingdom focused on driving revenue growth within existing MSSP partner accounts by building stakeholder relationships, developing account plans, and coordinating with internal teams (Sales, Marketing, Solutions Architects, Customer Support). Requires 1-3 years quota-carrying technology sales experience, experience with SaaS/software sales, familiarity with managed services/cybersecurity, and Salesforce/CRM proficiency.

Operate, monitor, and maintain multi-cloud Kubernetes infrastructure for Astronomer's managed Airflow (Astro) service. Responsibilities include incident response, on-call rotation, building monitoring/alerting and automation, troubleshooting customer environments, and improving observability and product reliability. Requires 5 years of experience (including 3 years with Kubernetes), strong Linux and cloud provider experience (AWS/GCP/Azure), Python and DevOps/CI/CD skills. Estimated total compensation $125,000–$130,000.

The Associate Account Manager manages smaller accounts and supports the account management team to deliver post-sale success and customer satisfaction. Responsibilities include reporting and data tasks, escalation research and coordination, implementation support, maintaining relationships with client operational leadership, and collaborating across product and operations. Requires 1–3 years of account management experience in healthcare benefits, pharmacy benefits, or commercial health insurance.

Axios is hiring a remote Client Success Account Manager to lead post-sale account management and campaign execution for new and existing growth accounts. The role requires 1+ years of client-facing digital campaign management experience, strong communication and project management skills, media planning and reporting ability, and a revenue mindset focused on retention, renewal, and upsell.

Own a portfolio of employer accounts, partner with HR and benefits leaders to drive product adoption, engagement, retention, and expansion. Use tools such as Salesforce, Gainsight, and Looker to diagnose client health, run QBRs/ABRs, provide implementation support, and deliver data-driven strategic recommendations. Role is remote for candidates in Costa Rica or Mexico and requires fluency in English and Spanish and 6+ years managing client relationships or selling to HR leaders.

Tide is hiring a Partnerships/Partner Success Lead to own and optimise the existing partner ecosystem. The role balances account management and business development (50/50), requires ~8+ years' experience (with senior management experience), people leadership, CRM/PRM expertise, and responsibility for partner retention, revenue growth, new partner acquisition, onboarding, compliance and operational execution.

Datadog is hiring a Technical Account Manager based in South Africa (remote/hybrid). The TAM will provide hands-on technical services to mid-market and enterprise customers, advise on product adoption, analyze IT operations, participate in Monthly/Quarterly Business Reviews, collaborate with product and engineering teams, and travel up to 30%.