Revenue-owning Account Manager role on the EMEA team responsible for renewals, expansion, churn mitigation, forecasting, and building multi-threaded relationships across mid-market and enterprise accounts. Requires 3+ years in account management/sales (5+ preferred), experience managing ~$5M ARR in MM, and strong ability to use usage data and dashboards. Starting compensation stated as $80,500 base + $34,500 variable ( $115,000 OTE ).

The Customer Success Architect will own a portfolio of customers post-sale to translate plans into success criteria, guide adoption and maturity of the GitLab platform (Git workflows, CI/CD, DevSecOps), provide hands-on onboarding and technical enablement, and coordinate across Product, Engineering, Sales, Services, and Support. Role is remote, focused on North America; US salary range provided.

Enterprise-facing Technical Success Manager role (staff level) responsible for strategic account planning, onboarding, building trusted relationships with engineering and security leaders, running QBRs, advocating customer needs internally, and removing technical/barriers to adoption. Requires 5+ years in customer-facing technical roles and experience with developer or application security tools.

Twilio is hiring a Senior Customer Success Manager to own post-sales customer lifecycle activities for the Segment platform. The role focuses on strategic planning, driving adoption, managing executive and technical stakeholders, resolving technical challenges with internal teams, identifying expansion opportunities, and ensuring customer value realization. The position is remote and based in Singapore with ~20% travel.

Join ZenRows as a Senior Technical Customer Success Engineer to be the primary technical contact for customers: run hands-on onboarding, debug and reproduce integration issues, build POCs, join sales calls, create automation and internal tooling, and produce runbooks and reports. Requires 5+ years in technical CS/solutions engineering or developer support, working knowledge of Python/JavaScript, strong understanding of HTTP/DNS/TLS/proxies, and C1 English. Remote role covering EU hours.

Primer is hiring a Sales Enablement Manager to own end-to-end GTM enablement across BDR, Sales, Solutions Engineering and Customer Success. Responsibilities include designing onboarding and continuous learning programs, building enablement content (playbooks, battlecards), selecting and scaling enablement tooling (LMS, AI coaching, conversation intelligence, Salesforce), operationalizing GTM processes, and measuring impact using KPIs. The role expects 8+ years' experience in GTM/sales enablement or revenue operations and familiarity with enterprise sales methodologies such as MEDDPICC. The company is fully remote and globally distributed.

Customer-facing role partnering with sales to onboard customers, drive Falcon Flex adoption and consumption, deliver EQBRs and ROI/value analyses, mitigate churn, and enable cross-sell/upsell across large enterprise accounts. Requires minimum 8+ years' relevant experience. US-based role with a stated base salary range of $135,000–$205,000 per year for U.S. candidates.

Lead end-to-end management of complex client escalations across multiple countries and internal teams (payroll, benefits, product, legal, operations). Serve as primary client-facing lead, coordinate cross-functional resolution plans, conduct root-cause analyses, and implement preventive controls. Requires 8+ years in global HR operations/EOR services, strong knowledge of international employment frameworks, project management, and executive communication.

The Senior Customer Success Manager will partner with Account Management, Solutions Design, and Delivery teams to drive adoption, deliver value, manage account health, and execute complex enterprise SaaS deployments. The role requires 7+ years of relevant software/service delivery experience, strong executive communication and program management skills, and regular client travel; the position is open across the United States with a hybrid expectation for hub-based employees. Base salary range listed at $135,000–$175,000 (USD, annual) depending on location.

Provide end-to-end ownership of customer issues for Ramp’s payments and finance products, triaging and troubleshooting across payments, bank linking, accounting syncs and card programs. The role requires experience with customer support tools (Zendesk, Slack), active use of AI tooling, strong escalation management, clear communication, and willingness to work a 40-hour shift schedule including evenings/weekends as part of UK overnight coverage.

Own the full expansion and renewal sales cycle across a book of enterprise customers: identify growth opportunities through usage analysis, build executive relationships (VP/C-suite), define account strategies with internal teams, forecast and maintain pipeline in Salesforce. Remote-first role based in Boston, requires 5+ years of B2B SaaS sales experience and includes travel as needed.

Arize AI is hiring an AI Solutions Manager to work with AI/ML teams across EMEA (role requires being based in the London area). Responsibilities include building customer relationships, conducting discovery, delivering demos and workshops, managing onboarding and QBRs, monitoring product usage, and identifying upsell opportunities. The role requests a minimum of 3+ years' experience as a Customer Success Manager in SaaS and strong organizational, communication, and technical demo skills.

Arize AI is hiring an AI Solutions Manager to work with AI/ML teams across the APJ region (must be based in the Singapore area). The role centers on customer adoption, onboarding, running workshops, conducting demos and QBRs, managing renewals and identifying expansion opportunities. Requires 3+ years as a Customer Success Manager in SaaS and experience working with technical customers and AI/ML use cases.

The Lead, Account Management on the Customer Success team at SmithRx will manage a team responsible for post-sale customer outcomes including reduced churn, revenue expansion, product adoption, satisfaction (CSAT), and overall customer health. Responsibilities include team goal setting, coaching, capacity and hiring support, escalation and service recovery coordination, cross-functional project management, and identifying product/process gaps. Requirements include a bachelor's degree or equivalent, 5+ years working knowledge of healthcare/pharmacy benefits and 5+ years in client relationship management, plus 1–2 years of people management or informal leadership experience. Role is listed as Remote.

The role is a Senior Technical Account Manager responsible for end-to-end post-sales ownership: onboarding and implementation, solution and workflow design (IER framework), AI enablement and agent deployment, adoption and account health management, cross-functional advocacy, and driving renewals/expansions through measurable business outcomes. The position emphasizes AI-native expertise, prompt and agent design, automation, and data-driven customer success.

Remote Account Manager role based in Canada (preferably eastern Canada). Responsible for owning customer relationships and communication, managing support escalations, negotiating long-term commitments, delivering quarterly reviews, identifying new workload and cost-optimization opportunities, and relaying customer feedback to product/engineering. Requires 2+ years in account management/customer success/customer engineering and technical experience at a technology company; experience with AWS/GCP/other public clouds and FinOps is a plus.

Hire to lead and scale an EMEA-based team of Implementation Specialists focused on Dedicated (Strategic and High Touch) customers. Responsible for implementation delivery, project scoping and planning, cross-functional alignment, process improvements and ensuring predictable time-to-value; role is remote-first with travel under 10%.

Twilio is hiring a Fast Track Operations/Onboarding Specialist 2 to provide personalized A2P onboarding, manage onboarding SLAs and credits, provide compliance guidance, engage directly with customers (via calls, Slack, ServiceNow), and collaborate with account and operations teams. Role is remote, based in Colombia, requires rotational shifts (8:00am–5:00pm Bogota time), occasional travel, and a minimum of 2 years' relevant experience.

Lead implementations and drive adoption of Chainguard Images as part of Professional Services within Customer Success. Partner with account teams and product/engineering to deliver high-quality image builds, document and test onboarding, and share best practices. Requires strong Kubernetes and containers experience, significant software development background (8+ years), and at least 4+ years in a post-sales/customer-facing role. Located in the US Eastern Time Zone; travel up to 15%.

Arize AI is hiring an AI Solutions Manager to partner with SMB and Mid‑Market AI/ML teams to drive adoption, run onboarding workshops, manage renewals and expansions, and work with Solutions Engineering on implementations. The role is remote (United States) and requires 2+ years of Customer Success experience in SaaS.