Lead TAM Operations across systems, automation, planning/forecasting, quality, and business insights; design and operate the AI agent harness and AI-driven workflows; own capacity planning, renewals forecasting, and post-sales quality measurement. Requires 8+ years in operations/strategy in Professional Services or Customer Success. Located in the United States. Visa sponsorship is not available for non-engineering/product roles.

Responsible for managing and expanding corporate accounts by developing executive relationships, identifying needs, configuring offerings, and closing multi-year subscription-based SaaS deals. Requires 3+ years of quota-carrying sales experience in software/technology, proficiency with Salesforce, account planning, forecasting, and familiarity with DigiCert products (PKI and certificate lifecycle solutions). OTE listed at $120,000–$150,000 USD (base $60,000–$75,000 plus incentive).

The Experience Partner is a remote-facing role working with government clients to define and deliver customer experience programs, manage scope and delivery, maintain relationships, and grow revenue through upsells and cross-sells. The role requires consulting and program/account management experience (4-6 years preferred), familiarity with human-centered design and data-driven approaches, and the ability to represent the company as a public sector CX advisor.

Senior technical leader in Customer Success focused on high-severity escalation management, deep debugging and source-code analysis, automation and AI-driven improvements, maintaining ticket quality in Zendesk, participating in on-call rotation, partnering with Product and Engineering to reduce recurring issues and improve platform stability for enterprise customers of Tyk's API management platform.

The Account Manager serves as the day-to-day point of contact for clients, managing client calls and training, maintaining documentation (SOPs), coordinating annual enrollment and plan-year closeout activities, and partnering with internal teams to drive service delivery improvements. Requires strong relationship and project management skills, knowledge of consumer spending account administration and benefits systems, and 4+ years of relevant client-facing experience.

Join the Digital Customer Success team to support Payscale's high‑volume SMB and Mid‑Market customer base. Responsibilities include driving product adoption and value realization from post‑sale through renewal, responding to inbound customer requests via email and Zoom, leveraging Gainsight to manage tasks/follow-ups, and acting as product/compensation expert and voice of the customer across teams. Role is based in the Manila office with a fixed schedule (Monday–Friday 10pm–7am Manila) and operates within a hybrid model.

Manage long-term success and retention for an assigned enterprise customer portfolio using MariaDB and GridGain. Responsibilities include onboarding, adoption, expansions, escalations, conducting business reviews, creating success plans, working with Solutions Engineers and Account Executives, and measuring customer health and value realization. Requires 2+ years in customer-facing enterprise software roles and familiarity with MariaDB, GridGain, and Apache Ignite.

The Customer Architect will act as a trusted technical advisor to customers, defining Technical Success Plans, driving onboarding and adoption of Elastic solutions (Observability, Security, Enterprise Search/Elastic Stack), removing technical friction, and identifying expansion opportunities. The role is hands-on, involves close collaboration with account, field and services teams, and requires travel and onsite work with customers.

Arize AI invites candidates to join its Talent Community to be contacted when relevant roles open. The company is a Series C, remote-first AI observability and evaluation platform with offices in New York City and the San Francisco Bay Area. Candidates can indicate interest in Sales, Marketing, Customer Success, Engineering, IT/Security, Product, Design, or Business Operations. Benefits mentioned include medical, dental, vision, 401(k), paid time off, parental leave, and a WFH stipend.

Lead and coach a team of Mid Market Account Managers to drive upsell, cross-sell, and expansion ARR; own forecasting, pipeline reviews, and deal strategy; work cross-functionally with demand generation, customer success, finance, and legal. Requires 3+ years of software sales leadership experience and preference for HCM sales experience.

Account Director, Publishing (remote) will drive outreach and engagement with creators, publishers, and partners in the Publishing category, manage top-tier creator relationships, develop educational resources, represent Kickstarter at events, and inform product and growth strategy. Requires at least 5 years of professional publishing experience. Salary listed for US role: $113,600/year. Kickstarter supports hires in specified US states and the United Kingdom and offers a fully virtual employment model and company benefits.

Owner of technical relationships for DigitalOcean’s largest strategic accounts, advising VP-/C-level stakeholders and driving QBRs/EBRs. Responsibilities include architectural guidance for AI/ML and GPU workloads, migration and performance tuning, incident response, and cross-functional collaboration; requires 7+ years in enterprise technical customer-facing roles and hands-on experience with cloud platforms, Linux, containers, infrastructure automation, Python/Go, and ML frameworks.

Chainguard is hiring a remote Enterprise Customer Success Manager to be the primary post-sales contact for commercial customers, leading onboarding, implementation, adoption, and advocacy while working with solutions architects, support, product, engineering and sales. The role requires 2+ years in customer-facing technical/business roles and domain knowledge in areas such as supply chain security, DevSecOps, AppSec, cloud, containers, Linux, and vulnerability management. Compensation is listed up to $130,000 base salary plus bonus.

The role is responsible for leading discovery and scoping, translating requirements into Statements of Work, managing implementation partners and delivery risk, and serving as the primary Professional Services contact for clients. Requires experience in Professional Services or Implementation within SaaS/CMS, strong stakeholder and partner management skills, commercial awareness, and familiarity with headless CMS or composable architectures.

Provide implementation and ongoing maintenance of Interactive Response Technology (IRT) systems for clinical trials, including change control, data integration specifications, support escalation, creation of training materials and study documentation, support reporting, and identification of recurring support issues. Requires at least 2 years of related experience and a bachelor’s degree.

Lead a portfolio of enterprise pharmaceutical clients for Ostro (Veeva), serving as strategic advisor to build executive relationships, maximize platform adoption and commercial outcomes, and translate analytics into business recommendations. Requires 7+ years in digital marketing strategy, client services, or account management within pharma/healthcare/life sciences, deep pharma and regulatory knowledge (MLR/FDA), and experience with HCP/patient website launches and Veeva product submissions.

Responsible for handling high-touch escalated consumer cases and investigations, coordinating with internal and external stakeholders (Legal, Compliance, Financial Institutions, law enforcement, courts), managing tickets and reporting (Remedy, Horizon), performing fraud investigations, maintaining training/materials and portal content, and ensuring compliance with PIPEDA. Remote role based in Ontario; requires 3+ years' relevant experience and fluency in French.

CARTO is hiring a Customer Success Engineer (remote, USA) to embed with enterprise customers, drive adoption and value creation, lead onboarding-to-renewal lifecycle phases, and build technical proofs-of-concept. The role requires 4+ years of technical customer-facing experience (Customer Success, Solutions Engineering, Technical Account Management or similar), strong technical skills (ideally geospatial/GIS, SQL, Python, APIs), experience with AI tools/workflows, and the ability to engage executive stakeholders and collaborate with Product and Engineering.

Remote role based in Brazil or Chile for a Senior Customer Engineer to support sales with technical guidance, demonstrations, proof-of-concepts, workshops, and solution scoping. Primary focus on modular/micro data center and rack solutions with systems integration and familiarity with cloud, virtualization/containerization, networking (including satellite and cellular), and AI/edge technologies. Requires 5+ years in pre-sales, customer engineering, or solution architecture and willingness to travel.

Manager responsible for leading and developing a Technical Account Management/post-sales team for mid-market and enterprise B2B SaaS customers across AMER. Owns team operating rhythm, KPIs, onboarding, adoption, renewal and expansion motions; partners cross-functionally; leverages customer health signals and adoption data; and builds AI-driven workflows and playbooks to scale coverage and improve customer outcomes.