Lead a team responsible for Husky, Datadog’s distributed petabyte-scale columnar event store. Responsibilities include managing engineers, reviewing architecture and RFCs, ensuring operational excellence and on-call practices, and scaling the system (ingestion, persistence/compaction, metadata services) to meet growing scalability needs. Role is based in Paris with a hybrid workplace model. Benefits mentioned include equity (RSUs), ESPP, and professional development programs.

As an Implementation Manager (NAMER) at Rippling you will partner one-on-one with clients to implement purchased Rippling products across HR, payroll, benefits administration, and IT, manage implementations end-to-end, drive product adoption, and collaborate with Sales, Account Management, Product, and Engineering. The role requires at least 1 year of hands-on implementation or customer experience at a rapidly growing SaaS company and strong project management and communication skills.

Granicus is hiring a Strategic Account Manager to manage and grow local government SaaS accounts within a designated territory (candidates should be based in Texas). Responsibilities include account nurturing, renewals, contract negotiation, partner collaboration, leading pursuit teams, CRM (Salesforce) usage, and meeting sales targets. Role requires 3+ years of public sector sales experience, ability to sell subscription-based solutions and work with partners; travel approximately 25%.

Hands-on lead role within CX Operations responsible for building and shipping automation, integrations, and AI agents (with human oversight and auditability), owning end-to-end delivery and documentation, partnering with CX, engineering, product, and data teams, and using operational metrics to measure impact. Position is remote with prioritised applicants in the UK & Ireland; fluency in English required.

Lead and mentor cross-functional CX teams to deliver services across a book of business, develop integrated communications and service delivery strategies, analyze KPIs, manage project delivery and risks, engage in onboarding/sales/RFPs, and act as client escalation point. Requires 7+ years relevant experience and strong project, relationship, and communication skills. Role is remote (United States) and may require up to 15% travel.

Kentik is hiring a remote Customer Success Manager to own the end-to-end customer experience—onboarding through adoption, renewal, and growth—for assigned US accounts (must be based on the US East Coast and work EST hours). Requires 5+ years in Customer Success/Account Management, prior SaaS experience, high proficiency in Salesforce CRM and modern CS tools (Catalyst.io, Pendo, Looker), strong communication and emotional intelligence, and ability to travel up to 25%. Base salary range listed: $100,000–$120,000 (USD, annual).

Senior Customer Success role (Principal) managing strategic enterprise accounts (2,501+ employees) remotely within the US and Canada. Requires 10+ years' experience in Customer Success/Technical Account Management/Enterprise Account Management in SaaS (preferably cybersecurity/IAM), responsibility for NRR, complex renewals, expansion motions, executive engagement with CISOs, and use of tools like Salesforce and Gainsight. Role involves travel for in-person engagement and leveraging AI for customer and operational insights.

Lead and mentor a team of Customer Success Managers supporting Enterprise accounts across US East and EMEA. Define and execute segment strategies, monitor adoption and health metrics, identify churn risks and expansion opportunities, collaborate with Sales/Product/Marketing on renewal and growth, and implement processes, tooling, and reporting to scale the function. Requires 4+ years in Customer Success or related fields and prior people management experience; background in cybersecurity or DevOps is preferred.

1Password seeks a Staff Technical Account Manager to lead technical onboarding, integrations, configuration, security reviews, and proactive adoption/expansion for strategic, complex accounts. Requires 6+ years in customer-facing technical SaaS or security roles, deep identity and access knowledge (SSO, SCIM, SAML, OAuth), familiarity with compliance (SOC 2, ISO 27001, GDPR), experience mentoring peers, and comfort working remotely in the UK. Salary range for UK-based hires: £71,000–£103,000 per year.

FMX is hiring a Senior Lifecycle & Customer Manager to build and manage full-funnel lifecycle marketing across K-12, Higher Ed, and Commercial segments. Responsibilities include campaign roadmap and architecture, email and nurture strategy, customer marketing and advocacy, partnering with RevOps/CS/Product Marketing on expansion motions, and leveraging Marketo and CRM for automation and lead scoring. Requires 5–7 years B2B SaaS marketing experience (minimum 5 years), with strong hands-on Marketo experience and proven ownership of funnel KPIs. Position is remote-first with an expectation to work onsite in Columbus, OH during the first week. Base salary listed as $100,000/year.

Ashby's first dedicated Value Consultant will build and refine frameworks, tooling, and impact assessments used by Solutions Engineers and Customer Success. Role (~80/20 pre/post-sales) requires 5+ years in value consulting/value engineering for SaaS, leading executive-level business cases, enabling SEs and CSMs, and partnering cross-functionally to tie outcomes to measurable revenue and retention results. Remote positions supported in the US and Canada with multiple listed cities.

Hightouch is hiring a Technical Account Manager to serve as the technical and strategic lead for large Enterprise/Fortune 5000 customers (remote, North America). Responsibilities include organized onboarding/project management, driving adoption and retention, providing proactive technical guidance across Hightouch products, collaborating with Support and Engineering on escalations, and surfacing product use cases. Role expects strong technical acumen (SQL, databases, APIs, reporting tools), troubleshooting, and cross-functional communication. Posted base salary range: $160,000–$200,000 (annual); On-Target Earnings range: $200,000–$250,000 (annual).

Submit a general application to Upsun (formerly Platform.sh) to join their Priority Talent Community for remote roles focused in Australia, Canada, France, Germany, Spain, the United Kingdom, and the United States. Roles span engineering, product, sales, operations, and customer success. Visa sponsorship is not available; background checks are required. The company emphasizes remote, flexible work, open source, AI-ready platforms, and a globally distributed team.

Frazier & Deeter is hiring a SALT Credits & Incentives Senior Manager in Atlanta. The role focuses on multistate credits and negotiated incentives, advising clients on investments and location strategy, calculating and qualifying credits, communicating with stakeholders including economic development representatives, mentoring staff, and contributing to new business. Requires a bachelor’s degree (accounting/finance or related), 7+ years of multistate C&I experience, and one of the listed accreditations (CPA, licensed attorney, Enrolled Agent, CEcD, CREA, or CCIP).

SmithRx is hiring a Lead, Account Analyst (Account Support) to manage a team of analysts focused on post-sale customer success for pharmacy benefits/healthcare clients. Responsibilities include managing KPIs, mentoring and training analysts, handling client escalations and service recovery, coordinating cross-functional project work, directing client-facing reporting, and participating in hiring and capacity planning. Requires a bachelor's degree or equivalent, 5+ years working knowledge of healthcare/pharmacy benefits/commercial health insurance, and 2+ years of people management or informal leadership experience.

Senior Account Manager on the EMEA Account Management team (remote in Spain, Netherlands, Ireland, or Estonia). Owns customer relationships and communication with cloud vendor teams to drive revenue growth and retain customers. Requires 5+ years in account management supporting EMEA, experience at a technology company, strong English and Spanish communication skills, and familiarity with AWS/Google Cloud/Azure and cloud cost optimization.

Lead planning and execution of complex technical and operational programs for key partners and customers, translating requirements into actionable tasks across engineering, quality, logistics and sales. Requires a technical background, 8+ years' program/project management experience in IT, software or embedded systems, experience with OEMs/CSPs, and willingness to travel up to 10%.

Manage and advocate for media partners to ensure successful delivery for mutual clients, collaborate with Client Services and Product teams to vet and grow partnership opportunities, handle contracting and legal processes, troubleshoot technical issues, and align the publisher network with product roadmaps. Requires 3+ years in media/adtech or life sciences technology, knowledge of healthcare media and privacy regulations (e.g., HIPAA), contracting experience, and quantitative skills.

The Customer Operations Analyst I supports Payscale's Marketpay product by maintaining client site libraries (updating job matches, verifying survey data and permissions), triaging and distributing Salesforce requests, coordinating survey participation, and communicating with clients and cross-functional teams. Role uses tools such as Salesforce, MS Excel, relational databases and Marketpay. Position is Manila-based with a hybrid model and a fixed Monday–Friday 10pm–7am Manila schedule. Bachelor’s degree or equivalent and 1–3 years of relevant customer support, customer success or data management experience are requested.

Sardine seeks a Strategic Account Manager (remote, UK/Europe) to act as primary customer contact and internal advocate, helping customers maximize ROI from fraud, payments, and compliance products. The role requires 7+ years in account management/customer success/risk or solutions architecture within B2B SaaS, API integration experience, domain knowledge in compliance/fintech/AML/KYC, strong presentation and project management skills, and proficiency with business intelligence and analytics.