NVIDIA seeks a Senior Solutions Architect to work with customers, partners, and internal teams to design, implement, and optimize large-scale GPU-accelerated and AI/HPC infrastructure. The role requires 10+ years in large-scale data center service operations, expertise in networking, system design, automation, cloud orchestration (Kubernetes, Docker Swarm), HPC schedulers (Slurm), Linux/kernel-level knowledge, and up to 25% travel for customer engagements.

Lead strategic visions and adoption programs for enterprise (Fortune 100) customers to realize value across Snyk's Application/Developer Security products. Build trusted relationships with engineering and security leaders, design customized onboarding, run QBRs with data-backed ROI storytelling, and mobilize resources to remove adoption barriers. Requires 5+ years in customer-facing technical roles and strong knowledge of developer/application security tools and DevSecOps workflows.

Provide multi-channel customer support and escalations for BetterUp users, collaborate with cross-functional teams, capture product and experience feedback, and use AI assistants (e.g., ChatGPT, Claude) to draft and automate communications. Requires 3–5 years customer-facing support experience; familiarity with Zendesk, Confluence, Jira, Stripe, and Slack. Role is hybrid in the United States; listed hourly base rate $25–$30.

Responsible for ensuring post-sale success and satisfaction for SmithRx Tier 1 customers by building and managing client relationships (from implementation kick-off through ongoing support), maintaining client success plans, coordinating cross-functional teams to resolve escalations, driving reporting and data requirements, identifying product gaps and risks to client satisfaction, and mentoring other Account Managers. Requires 5+ years of direct account or relationship management experience in the healthcare space; working knowledge of commercial health insurance and pharmacy benefits is strongly preferred. Role is listed as remote.

Lead technical customer relationships across onboarding, adoption, and ongoing value realization. Responsibilities include running onboarding and training, installing agents and basic instrumentation, creating documentation and enablement materials, planning and driving consumption, producing dashboards and ROI evidence, mitigating churn risk, and collaborating with sales and account teams. Position permits 100% telecommuting; visa sponsorship is not available.

Ping Identity is hiring a Customer Success Manager (remote, USA). The role serves as a named partner for customer organizations, managing incidents and communications, analyzing support and renewal data to identify risks, advocating for customers internally, monitoring adoption and utilization, and providing technical guidance on Ping features. Requires a minimum of 4 years' related Customer Success/Experience and experience with consulting/implementation of IT/cloud/identity management solutions. Salary range listed is $76,000–$95,000 plus variable pay.

CrowdStrike seeks a Retainer Management Team Manager to directly manage and develop consultants responsible for retainer customer relationships, own day-to-day program operations, drive process and quality improvements, and act as the primary escalation point for complex customer situations. Role is remote in the USA and includes responsibility for cross-functional alignment, reporting, and supporting growth and revenue opportunities. Salary range for U.S. candidates is $140,000–$195,000 per year.

The Account Associate delivers first-line support and operational assistance to ClassPass partners in Japan, handling onboarding, maintaining partner data and schedules, resolving issues via support channels, preparing reports with Account Managers, and monitoring partner performance. Requires 1+ years in customer support or operational roles, CRM and spreadsheet experience, business-level English, and excellent Japanese.

Own expansion and renewal sales cycles across a book of enterprise accounts, identify growth opportunities from customer usage, build executive relationships (VP/C-suite), define account strategies with internal teams, forecast and maintain Salesforce hygiene. Requires 5+ years B2B SaaS sales experience, proven expansion/upsell track record, experience selling to technical and executive stakeholders. Estimated OTE $250,000–$300,000 USD per year.

Chainguard is hiring a Senior Customer Success Manager to be the primary post-sales contact for enterprise customers, responsible for onboarding, implementation, adoption, value realization, and advocacy. The role requires collaborating with Solutions Architects, Technical Support, Product, Engineering and Sales, and expects 5+ years of enterprise customer-facing experience and relevant domain knowledge in security, DevSecOps, containers, cloud, or related areas.

Lead a Customer Success and Account Management team for SmithRx’s PBM customers, focusing on team goals, CSAT, churn reduction, revenue expansion, product adoption, and cross-functional escalation resolution. Role requires managing and coaching team members, building client relationships with operational leadership, and identifying product gaps through business impact assessments. Requires a bachelor’s degree or equivalent and 5+ years in Customer Success/Account Management leadership plus 5+ years working knowledge of healthcare/pharmacy benefits.

Senior consulting role leading the SMB practice in Veeva's Commercial Practice. Responsibilities include building and leading the SMB practice, driving revenue targets (~$2.5M+), shaping offerings, advising C-suite clients on customer engagement and commercial evidence, leading Vault CRM migrations/implementations, and driving organizational change using data and AI. Requires 10+ years of Life Sciences consulting experience. Location: Boston, Massachusetts (Work Anywhere / Remote US). Base pay listed: $120,000–$250,000 per year.

DoiT seeks an Account Manager for the EMEA region (remote from Netherlands, Ireland, or Estonia) to manage a book of cloud customers, retain and grow accounts, handle escalations, identify workload and cost-optimization opportunities, coordinate with cloud vendor teams, deliver quarterly reviews, and provide customer feedback to product/engineering. Requires 3+ years in account management supporting EMEA and experience with cloud ecosystems (AWS, Google Cloud, Azure); English and Dutch required.

DoiT is hiring an Account Manager for its EMEA team to manage and grow relationships with existing cloud customers (based remotely in the Netherlands, Ireland, or Estonia). Responsibilities include customer retention, identifying upsell opportunities, handling support escalations, negotiating long-term commitments, conducting quarterly business reviews, collaborating with cloud vendor teams, and identifying cost optimization opportunities. Requires 3+ years in account management supporting EMEA and experience in a technology company working with cloud platforms such as AWS, Google Cloud, or Azure.

Twilio is hiring a Manager, Technical Support to lead LATAM Accounts & Billing Customer Support. The role involves people management, coaching, escalation and incident management, process improvement, and partnership with cross-functional teams; experience with Zendesk, Tableau, Looker, Zuora, or Salesforce is referenced. The position is remote (based in Colombia) and may require occasional travel.

Lead client services for Veeva Ostro, owning key client relationships, driving digital marketing strategy and ROI, influencing product roadmap, managing large-scope execution and enterprise budgets, and supporting contract retention and renewals. Requires 4+ years in digital marketing strategy and account management in a healthcare/pharma agency setting and experience with Veeva Vault PromoMats.

The role owns key client relationships for Veeva Ostro, driving digital marketing strategy, account retention, and contract renewals. Responsibilities include influencing product roadmap, overseeing enterprise execution and budgets, translating analytics into client insights, and supporting pharma product communications (including Veeva Vault PromoMats). Requires 4+ years in digital marketing strategy and account management in a healthcare/pharma agency setting and periodic travel.

Lead client services role within Veeva Ostro focused on advancing brand engagement using AI and digital channels. Responsible for account management, driving strategy for pharma product launches, influencing product roadmap, managing enterprise budgets and renewals, and translating analytics into client insights. Requires 4+ years in digital marketing strategy/account management in healthcare/pharma agency settings and familiarity with Veeva applications.

Rippling seeks a first-line manager to coach and develop 6–8 Implementation Managers, resolve high-priority customer escalations, drive customer adoption and process improvements, and collaborate with Sales, Product & Engineering, and Support. Requires 5+ years of SaaS experience in professional services/implementation/customer success and 2+ years of people management.

The role is an Americas-based senior pre-sales position responsible for designing and delivering storytelling-based product demonstrations, leading discovery and technical deep dives, owning Proof of Value engagements, and advising on SDK deployment, tag governance, data strategy, and integrations. Requires 5+ years in enterprise SaaS (including 3+ years in pre-sales/solution consulting), strong web/app technical skills (HTML, JS, APIs, SDKs, tag management), familiarity with analytics and privacy, and willingness to travel up to 30%.