Provide first-line technical support for Salesforce customers: troubleshoot standard features and customizations, manage customer expectations, create and maintain knowledge documentation, and escalate to internal teams as needed. Requires a bachelor’s in computer science or equivalent, 3–5 years in technical support/technical account management, and knowledge of internet technologies (firewalls, web servers, proxies), RDBMS/SQL, OOP concepts, XML/SOAP, and front- and back-end web technologies (JavaScript, Java, .NET, etc.).

Percona is hiring a remote PostgreSQL Database Support Engineer for the EMEA region. Responsibilities include investigating and resolving production database issues, performance tuning, backup and recovery (pgBackRest, WAL-G, pg_basebackup, PITR), high-availability work, Linux administration, monitoring, and producing community/customer-facing content (knowledgebase articles, blogs, webinars). Occasional travel for meetings, conferences or customer visits is required. English customer-facing communication is required.

Long-term independent contractor based in Argentina. Provide technical support for BriteCore's Policy Administration System (PAS), build relationships with customers via phone/email/video, troubleshoot complex issues using debuggers, logs, MySQL, DataDog and Python, document reproducible JIRA defects and resolutions, test APIs, upgrade legacy data/reporting (Quicksite datasets), and collaborate with DevOps on monitoring and uptime.

Canonical is hiring a remote Telco Cloud Field Engineer covering Americas and EMEA to lead customers through design and delivery of OpenStack, Kubernetes and software-defined networking solutions. Responsibilities include translating service provider requirements into telco cloud architectures (VNF/CNF, NFV, MEC), pre-sales consulting, implementing multi-tenant private/micro clouds, automation/IaC, and supporting customer onboarding. The role requires strong telco cloud infrastructure knowledge, Linux, networking, Python, and the ability to travel up to 25%.

Globally remote sustaining operations role providing final-point escalation for complex Linux and open-source stack issues. Responsibilities include deep debugging and troubleshooting across layers (bare metal, virtualization, containerization, storage, networking), collaborating with field/support/product teams, producing workarounds and upstream fixes, and participating in weekend rotations and occasional international travel (≈10%).

Responsible for managing a professional, distributed support team including skills development, performance management, operational control and meeting SLAs. Role requires strong Linux CLI experience, leadership and customer-focus, with work on Ubuntu, cloud (including OpenStack/public cloud) and virtualization technologies, and contribution to support knowledge and processes.

Work remotely worldwide to resolve complex customer problems across the stack (kernel, virtualization, containers, storage, networking, OpenStack, Kubernetes). Responsibilities include troubleshooting, developing bug fixes and backports, working with upstream projects, code review, and collaborating with field, support and product engineering teams. Role may require up to ~10% international travel for team meetings and events.

Canonical is hiring a remote Software Engineer - L3 Support to resolve complex customer issues across Ubuntu and related open source technologies (kernel, Ceph, OpenStack, Kubernetes, containers, networking, storage). The role involves troubleshooting, developing and backporting fixes, working with upstream projects, code review, and cross-team collaboration; occasional international travel (up to ~10%) is required.

Globally remote engineering role focused on troubleshooting and resolving complex issues across the Linux-based stack (bare metal, virtualization, containerization, storage, networking, OpenStack, Kubernetes). Responsibilities include developing fixes, backporting patches, working with upstream projects, reviewing code, and coordinating with field/support/product teams. Role requires development-level experience (Python, Go, C/C++), familiarity with git and debugging tools (gdb), and up to ~10% international travel for team meetings and events.

Canonical seeks a Mandarin-speaking Embedded Linux Field Engineer based remotely in APAC to engage in presales, propose and deliver embedded Linux solutions (Ubuntu Core) for Devices/IoT. Requires extensive Linux and embedded experience (Yocto/Buildroot), distribution/packaging experience (deb/rpm), fluency in Mandarin and professional English, programming/scripting skills (Golang, Python, C, C++, or Rust), strong communication skills, and willingness to travel (including regular travel to China, up to 30%).

Canonical seeks a remote Cloud Support Engineer to troubleshoot and resolve customer issues with Ubuntu and related open-source cloud technologies. The role involves direct customer engagement, collaborating with engineering teams, authoring knowledge-base content, participating in a weekend rotation, and occasional travel for in-person team meetings. Required skills include strong English communication, Linux/cloud familiarity (examples: KVM, OpenStack, Docker, Kubernetes), troubleshooting and basic programming fundamentals.

Globally remote associate-level role responsible for owning and resolving technical support cases (phone, email, web) for Ubuntu and related open-source products across cloud, desktop and IoT. Tasks include troubleshooting Linux systems (logs, stack traces, config), producing and maintaining knowledge base articles and technical notices, meeting SLAs, participating in a weekend rotation and travelling internationally up to twice a year for company events.