Owner of customer success and service delivery for Veeva’s Commercial Cloud/CRM at major pharma customers. Responsibilities include partnering with customer leadership and IT to define deployment and governance roadmaps, post-deployment application management, supporting implementation proposals and services contract negotiation, and coordinating Customer Success, Product Management, and Product Support activities. Requires 7+ years in large-scale program management within Pharmaceutical Commercial (Sales, Medical Affairs, Marketing) and consulting experience across enterprise pharma clients. Total compensation listed 100,000–180,000 EUR.

Seeking a senior Forward Deployed Engineer to serve as primary technical advisor for enterprise customers, lead Cloudflare-based architecture and migrations (Application Security, Workers, Workers AI, Zero Trust), implement IaC with Terraform, and collaborate with product, engineering, and support teams. Requires 10+ years of relevant client-facing technical experience and advanced English.

Embedded Forward Deployed Engineer role focused on Cloudflare (Workers, Workers AI) and Application Security. Responsibilities include architecting multi-stage migrations, configuring IaC (Terraform), guiding enterprise customers on Cloudflare and AI-driven security initiatives, and acting as liaison to product and engineering teams. Requires 10+ years of client-facing technical experience and advanced English.

Responsible for training delivery, curriculum and documentation development, and onboarding/mentorship for Rippling's Travel Support agents. The role requires more than five years' travel industry experience (including leadership experience), hands-on experience with Travelport or Sabre GDS, two+ years in instructional design and e-learning/LMS platforms, strong written and verbal English, and flexibility for rotational PDT shifts and weekend work. Works cross-functionally with Product and Engineering to surface improvements.

Tenured Account Partner role managing existing customers across Veeva Basics in Europe. Responsible for account retention, on-time renewals, driving upsell and adoption, maintaining executive relationships, meeting sales targets and building regional communities of practice. Requires experience in SaaS selling into life sciences R&D and C-level engagement.

Remote/flexible U.S. role at Sysdig focused on owning executive-level relationships and technical engagement for enterprise customers. Responsibilities include architecture and deployment guidance, success planning, outcome mapping, leading business reviews, hands-on workshops, troubleshooting (particularly Kubernetes and container-based environments), and supporting renewals/expansions. Requires 5+ years in Customer Success / Solutions Engineering / TAM or similar at a SaaS or cybersecurity company; experience with Kubernetes, cloud platforms (AWS/Azure/GCP), scripting/API integration, and strong stakeholder-management skills. Stated U.S. annual salary range: $130,000–$163,000.

Provide senior-level technical support and escalation handling for customers of a cloud-native security product. Work with engineering on escalations, reproduce and triage bugs/enhancements, develop troubleshooting sessions, trainings and internal knowledge base content, participate in on-call rotation, and support high-touch accounts. Requires 5+ years in technical support/escalation roles (container/cloud domains), mastery of Kubernetes and Linux, scripting (Bash/Shell/Python), and working knowledge of AWS/Azure/GCP. English and French communication expected.

Role requires defining Technical Success Plans, providing hands-on technical guidance, eliminating technical frictions, and collaborating with account, solutions, and service teams to increase customer consumption and ARR. Position expects significant onsite work and travel; fluency in Dutch or French is required. Typical starting salary range is €100,900–€159,600 per year.

Rippling is hiring a Servicing Manager to lead day-to-day operations of a servicing team focused on pre-delinquency and loss mitigation across SaaS, card, lending, payroll, and EOR products. Responsibilities include managing workload and SLAs, coaching and performance-managing Associates, defining treatment strategies with senior leadership, handling escalations and payment accommodations, building operational infrastructure (playbooks, controls, tooling), and reporting on performance metrics. Requires 5+ years in servicing/collections/loss mitigation or risk management and at least 2 years people management.

Engage customers showing early risk signals to negotiate payment arrangements, account adjustments, and retention offers; document interactions, escalate high-risk accounts, and contribute to servicing playbooks. Requires 2+ years in servicing, collections, loss mitigation, customer success, or a related customer-facing financial role.

Role to lead strategic vision and technical account management for multiple high-value enterprise customers in EMEA, driving adoption of Docker products (Desktop, Hub, Scout), performing platform health and maturity reviews, advising on containerization, CI/CD, IaC, and secure software supply chain, and conducting executive-level business reviews. Requires 4+ years in a customer-facing technical role. Docker does not offer visa sponsorship for this role. Compensation (EU): €104,125–€148,750 OTE + equity.

Customer.io seeks a Customer Success Manager for the Mid-Market EMEA team to own a portfolio of ~50-60 customers through onboarding, adoption, retention, and expansion. Role involves strategic advisory, cross-functional coordination (Account Management, Support, Product, Solutions, Engineering), escalation ownership, driving AI adoption, and contributing to CS playbooks. Candidates should have 2+ years as a CSM in SaaS, be comfortable communicating with developers, and be fluent in French, Russian, and/or Spanish. Position requires being located in the United Kingdom or Ireland. Salary stated as $80,000 USD (or equivalent).

The Customer Success Manager will act as a trusted advisor for a portfolio of accounts, driving customer retention, revenue realization, and advocacy by delivering technical and business advisory, conducting business reviews, owning account plans, coordinating internal resources, and leveraging AI-driven tools. Requires 5+ years in technical customer-facing roles and 3+ years accountable for customer health/revenue; Tokyo-based for hybrid work.

CrowdStrike is hiring a Renewals Account Manager to manage SaaS subscription renewals and expansions for corporate accounts and channel partners. Responsibilities include building validated renewal quotes 90–120 days before expiration, complex quoting (multidate co-terms, true-ups, module upgrades), collaborating with Sales Ops/Finance/Deal Desk, using Salesforce/Salesforce CPQ, and providing high-touch customer service and churn risk mitigation. Role expects 3+ years relevant experience and proficiency with advanced Excel and Salesforce.

The Senior Client Partner will own commercial strategy, renewals, expansion (upsell/cross-sell), and executive engagement for strategic enterprise accounts. The role is fully remote (USA) and requires 8+ years managing complex enterprise SaaS or strategic accounts, strong CRM and forecasting discipline, and experience translating AI and digital transformation technology into business value. Salary range: $120,000–$150,000 USD/year.

Supervise CX agents and QA analysts supporting Coinbase Financial Services Europe Ltd (CBFSE) in Cyprus. Own the CX quality assurance framework, review recorded communications for adherence to MiFID/CySEC standards, partner with Compliance/Legal/AML/Training to translate regulatory requirements into processes and coaching, manage escalations, and report compliance and quality KPIs. Requires 3+ years in customer support within regulated financial services and 1-2+ years in a lead/supervisor or QA role.

Remote-first Strategic Program Lead at Coinbase responsible for ensuring product and policy launches are localized and compliant across APAC, EMEA, and the Americas, surfacing regional friction, partnering with regional CX/Ops/Risk/Compliance, and producing SLA reporting. Requires 3+ years in program management in customer support operations, experience across regulated markets (e.g., AML/KYC), and use of quantitative/regional data. Annual base salary listed: $108,630 USD.

Senior leadership role reporting to the COO to lead Zip US’s Fraud & Abuse function. Responsible for multi-year strategy, fraud prevention, detection, investigations, abuse management, modernizing decisioning with ML/AI/automation, vendor and technology partnerships, governance and reporting, and building a large fraud team. Requires 15+ years in fraud/financial crime/risk operations and authorization to work in the United States (no visa sponsorship).

Veeva is hiring a Services Engagement Manager to act as a trusted advisor and own end-to-end engagement design for Professional Services. Responsibilities include drafting RFx responses, proposals, and Statements of Work, collaborating cross-functionally, managing a high-volume pipeline, and supporting sales positioning. Role is remote (based in North America), requires ~3+ years' implementation/program experience, ~10-15% travel, and has a base salary range of USD 85,000–170,000.

Veeva seeks a Services Engagement Manager to own end-to-end engagement design and delivery for Professional Services, including RFx responses, proposals, and statements of work. The role is remote (North America), customer-facing, requires ~10–15% travel, and prefers experience in life sciences/healthcare, clinical operations, pharmacovigilance, or RIM. Minimum 3 years delivering software implementation/enhancement projects. Base pay listed $85,000–$170,000.