Ashby is hiring a Product Support Specialist based in Australia to own complex B2B SaaS support tickets from report through resolution, troubleshoot integrations, communicate technical issues to varied audiences, and contribute to projects like workflow automation and enablement. The role emphasizes ownership, technical problem solving, clear communication, and delivering a high-quality customer experience.

Ashby is hiring a hands-on Support Engineering Manager for the Americas to lead and mentor Support Engineers, stay close to complex investigations (APIs, integrations, logs, databases, code-level context), define triage/escalation standards, and partner with Product and Engineering to improve supportability and reduce recurring issues. Role is remote for US and Canada and requires direct people-management experience in technical/support engineering within a B2B SaaS or similar environment.

Technical support role focused on Sonatype Java-based products. Responsibilities include troubleshooting incidents, reproducing defects, creating actionable issues for engineering, replicating customer deployments (Docker, Kubernetes, AWS/Azure/GCP), contributing to knowledge base and diagnostic tools, and handling customer inquiries via cases, email, chat, and phone. Requires 3+ years supporting complex enterprise software, ability to read Java code, experience with REST APIs, Linux, SQL/PostgreSQL, networking (HTTP, TLS/SSL), scripting (Python/Bash/TypeScript), application servers and container technologies.

Apiphani is hiring a Senior SAP Basis Engineer to deliver and oversee technical support, maintenance, migrations, and enhancements for client SAP landscapes. The role requires 8+ years of SAP Basis experience (including SAP HANA and Sybase), experience in 24x7 service environments, familiarity with RHEL and automation tools (Ansible), cloud usage (AWS/Azure), and development scripting (Python/Java). Position is fully remote but work must be performed within the United States and requires US citizenship.

Sardine is hiring a Support Engineer in Brazil (remote, must reside in specified Brazilian cities). The role owns end-to-end technical customer support for an API-driven fraud and risk platform, troubleshooting issues, collaborating with engineering and third parties, maintaining documentation, and advocating for customer needs. Requires 5+ years in technical/support/solutions/software engineering roles and skills with APIs, SQL, Postman, cloud infrastructure, and web technologies.

NVIDIA is hiring a Local Product Engineer based at the Bac Ninh, Vietnam factory to provide onsite tier-1 support for test validation, test infrastructure and station troubleshooting, introduce and train CM test teams, perform test debugging and failure analysis, and monitor NPI yields. Requires a B.S. in Electrical Engineering or equivalent, a minimum of 5 years' failure-analysis experience (DVM, TDR, oscilloscope), and proficiency in English.

Red Hat is hiring a Customer Site Reliability Engineer on the OpenShift Managed Cloud Services team to manage large-scale distributed systems, lead customer escalations and incident response, automate operations, and drive reliability improvements. The role is customer-facing, requires advanced experience with OpenShift/Kubernetes, Linux, public cloud platforms (AWS/Azure/GCP), enterprise monitoring (Prometheus preferred), configuration management (Ansible/Terraform) and software engineering (Go preferred). Responsibilities include on-call participation, documentation for a knowledge base (KCS), mentoring teammates, and collaborating across Technical Account Management, DevOps and infrastructure teams.

The Technical Account Manager (TAM) partners with new and existing enterprise clients to optimize deployed Ping Identity solutions, provide technical recommendations and best practices, assist with configuration and upgrades, conduct business reviews, deliver ad-hoc training and product demonstrations, and coordinate with Support, Engineering, and Product Management. Requires minimum 5 years of enterprise customer-facing experience and understanding of Java, web technologies, identity/access management, and CRM tools (SFDC).

Work directly with Replit customers to resolve technical product issues and bugs via support tickets, meet daily ticket volume and resolution targets, triage and report bugs to engineering, support customer communications during outages, and contribute to and maintain the Support team's knowledge base. Role follows a Saturday–Wednesday schedule with in-office requirements on Mondays and Wednesdays in Foster City, CA.

Full-time Product Support Engineer role (based in Poland) supporting Veeva's product suite in a 2nd/3rd-line capacity. Responsibilities include diagnosing and troubleshooting production issues, replicating issues in test environments, coordinating releases and configuration changes, documenting processes, and interfacing with development, QA, product management, and professional services. Requires 2+ years support experience, fluency in English, and familiarity with tools such as FTP, Postman, and AWS Tools. Employment is via a Contract of Employment with Veeva Systems Poland sp. z o.o.; Veeva does not anticipate sponsoring work visas. Listed total compensation: 106,000–180,000 PLN (annual, total compensation).

Join Veeva as a Product Support Engineer based in Hungary (Budapest) to provide global 2nd/3rd-line support for the Veeva product suite. Responsibilities include troubleshooting production issues, replicating and diagnosing defects, coordinating with Development/QA/Professional Services, maintaining documentation, and supporting releases and configuration changes. Requires 2+ years of support experience, familiarity with tools such as FTP, Postman and AWS tools, and fluent English. Optional on-call weekend coverage may be required.

Veeva seeks a Senior Managed Services Consultant to provide remote post-go-live support for customers using Vault QMS, Quality Docs, and Training (LMS). Responsibilities include application configuration, supporting quality processes (SOPs, CAPAs, deviations, change control, audits), bulk data import/export, environment maintenance (production and sandbox), user/admin training, and customer reporting. Requires 8+ years' experience in software configuration/support in Life Sciences, Healthcare, or regulated industries. Role is customer-facing, remote, permanent, and includes occasional travel. Salary range provided: $70,000–$140,000 base per year.

Full-time, remote Senior Consultant role delivering post-implementation managed services and ongoing configuration, administration, reporting, and training for life sciences customers using Veeva Vault (QMS/Docs) and related quality/content management systems. Requires 8+ years in regulated industry software support/implementation and involves occasional travel for customer or internal events.

Join Veeva Managed Services as a Safety Consultant to support Vault Safety customers after go-live. The role involves understanding customer business processes, configuring Vault Safety, liaising with stakeholders and product teams, building reports, and driving change management. Requires 5+ years in life sciences with a focus on drug safety/pharmacovigilance, experience with safety systems (e.g., Argus/Aris/Emperica/Commonwealth/RxLogix), strong SQL, and fluent English; travel ~25%.

Full-time Configuration Consultant (RTSM) based in Zagreb, Croatia. Configure RTSM/IRT projects according to study requirements, lead design review meetings, manage and configure data integrations, and troubleshoot complex system issues. Requires ~2+ years' experience (degree or equivalent) and customer-facing experience. Total compensation range listed: 36,000–55,000 EUR (annual, total compensation).

Stripe is hiring a Technical Solutions Engineer to help developer-users integrate and troubleshoot Stripe products. The role involves building and debugging integrations across multiple languages, producing documentation and examples, participating in engineering planning, and developing internal support tooling. Position is remote within US Mountain or Pacific time zones and requires at least 4 years of full-stack software development experience.

Canonical seeks an IoT Field Engineer based in Shenzhen to support customers in China and the broader Asia-Pacific region. The role requires experience with Ubuntu and Linux (including kernel, BSPs, bootloaders, packaging), embedded and IoT deployments, knowledge of x86/ARM SoCs, IoT security, cloud services, and technical presales work such as presentations and RFx responses. Travel up to ~30%.

NVIDIA Production Support role based at a factory in Bac Ninh, Vietnam. Responsibilities include monitoring and controlling test yield, providing onsite tier-1 support for tests and test infrastructure, introducing and training new tests, conducting test debugging and failure analysis. Requires B.S. in Electrical Engineering or equivalent, a minimum of 5 years handling manufacturing line issues or production floor support, experience with hardware diagnostics/board design, and proficient English. Desirable skills: ICT/JTAG, functional testing, Linux, Perl, Python, and reliability tests such as Burn In, ESS, HASS.

Remote Senior Technical Support Engineer role supporting enterprise customers of a cybersecurity SaaS. Responsibilities include troubleshooting complex frontend/backend issues, working with engineering/product/security teams, debugging and building small automation tools, and mentoring other support engineers. Requires 5+ years in software engineering or technical support, proficiency in Python, JavaScript, HTML, CSS, and experience with distributed systems and web security.

Rippling is hiring a remote Technical Support Specialist to provide technical and customer support for its HR/IT/Finance platform to customers in Pacific and Mountain US timezones. Responsibilities include owning customer issues end-to-end via email, chat, and video; troubleshooting product issues; documenting interactions in the CRM; and providing feedback to Product and Engineering. Bachelor’s degree in a quantitative/technical field or relevant experience preferred. Pay range listed: $20–$23 USD/hour (tiered).