Lead post-sales activities for Invicti federal customers: build relationships, drive product adoption, run QBRs, analyze account data, and collaborate with Sales, Product, Engineering to ensure renewals and expansion. Requires 2–3 years in SaaS Customer Success or Account Management and 2–3 years working with the US Federal government. Role is based in Washington, DC and requires travel to customer locations.

Act as the primary point of contact for assigned customers to drive expansion, retention and customer success using the MongoDB ecosystem. Role requires quota-carrying account management or sales experience, ability to manage complex stakeholder environments, execute territory and forecast responsibilities, and an aptitude for technical concepts such as databases and cloud.

This senior individual-contributor role, based in Singapore (Singapore citizens only), owns a portfolio of strategic Enterprise and Government accounts. Responsibilities include translating business outcomes into measurable customer success plans, advising on enterprise CI/CD and DevSecOps architecture (including multi-cloud/hybrid and platform consolidation), leading escalations, driving adoption/renewal/expansion, and delivering technical enablement and executive reporting.

Webflow is hiring a Customer Success Manager to work remotely (must be based in the Pacific time zone; U.S. and BC/ON Canada). The role is full-time permanent and includes driving adoption, onboarding, account strategy, running business reviews, and owning renewals/forecasting for a book of business. Requires 3+ years in Customer Success, Account Management, or similar client-facing SaaS/digital experience roles. Travel up to 15%.

Manage congress engagement logistics from planning through execution, coordinate meeting requests and schedule changes, maintain engagement records, monitor action items, support thought leader and employee communications, troubleshoot logistical issues, provide on-site congress support, and produce reporting and post-congress reconciliation. Requires 2+ years in event coordination, congress management, customer operations, or project coordination; experience with scheduling platforms/CRM and life sciences events preferred.

Own professional services operations and execute post-sales customer communication programs using Gainsight. Support onboarding, adoption, and related CX programs; develop and apply AI tools for automation. Role is remote-first with average weekly in-office time at Cribl HQ in San Francisco. Requires a BA/BS (preferred in tech/data fields), ~2-3 years experience in customer operations or related fields, strong communication, time management, and familiarity with Google Workspace, Zoom, and Slack.

Responsible for end-to-end onboarding and activation of micro-SMB and SMB self-service customers, aiming to fully onboard customers within 60 days and managing a high-volume book (100+ customers). Partner with Product to surface customer feedback, identify automation and scaling opportunities, and maintain high customer satisfaction. Requires a minimum of 3 years in sales, customer success, or product operations in a B2B setting.

The role focuses on engaging French-speaking SME prospects to drive market expansion and convert leads into active Tide members. Responsibilities include guiding applicants through onboarding, collaborating with KYC to verify documentation, recommending relevant products through upselling, and providing feedback to internal teams to improve the onboarding process.

Salesforce is hiring a Technical Architect within Professional Services to lead enterprise Salesforce implementations and digital transformation for strategic clients. Responsibilities include system architecture and strategy, integrations, PoCs, DevOps/CI-CD, troubleshooting, governance/CoE building, and mentoring. Requires 6+ years delivery experience (6–12 years typical), ~5 years leadership experience, strong web application and data modeling knowledge, hands-on technical skills, and business-level English.

The Director, Customer Intelligence & Digital Platforms defines and executes the vision, operating model, technology roadmap, and digital engagement ecosystem to scale AI-driven customer success across onboarding, adoption, renewal, expansion, and advocacy. Responsibilities include ownership of Gainsight and the CSS technology ecosystem, customer community strategy, customer intelligence and predictive analytics, AI-enabled workflows and automation, platform governance, and cross-functional transformation. Requires a minimum of 15 years of leadership experience and deep expertise in AI, data architecture, customer success technologies, and enterprise platform strategy.

Embed with internal customers to provide architectural guidance, build code and tooling, and drive GPU capacity and infrastructure efficiency across compute, storage, networking, and orchestration layers. Requires 12+ years building distributed systems and cloud infrastructure, production coding experience (Golang/Java/C/C++/Python/Rust), and expertise with Kubernetes, storage, networking, and deploying AI/ML workloads at scale.

Hybrid role (minimum two days/week in a TU office) serving as the primary operational relationship owner for premium and strategic customers across EMEA. Responsibilities include onboarding, training, implementations and project delivery, fraud analysis, developing customer success plans, conducting strategic reviews, supporting renewals and proofs-of-concept, and providing ongoing operational support across multiple time zones.

Responsible for building and growing teams that deliver technical implementation, configuration, troubleshooting, and long-term operational support for CrowdStrike AIDR and the Falcon platform. Requires leadership/people management experience, deep security operations and detection engineering background, familiarity with AI/ML in security, and hands-on experience across EDR, SIEM/SOAR, cloud platforms (AWS/GCP/Azure) and related security tooling.

Senior leadership role overseeing Client Services Leads and Directors to deliver consistent service and client delight across Businessolver. Accountabilities include strategy setting, P&L and financial management, KPI analysis, renewals and retention strategies, coaching and employee development, project delivery, and serving as escalation for service issues. Requires a bachelor’s degree and 8+ years progressive experience working with brokers, carriers and clients in benefits administration.

Lead customer-facing program manager partnering with customer leadership, IT, and business stakeholders to define deployment, governance, and transformation roadmaps; drive post-deployment application management, implementation proposals, and services contract discussions; coordinate Customer Success, Product Management, and Product Support to increase product value and adoption. Requires 7+ years in large-scale program management within Pharmaceutical Commercial (Sales, Medical Affairs, Marketing) and significant consulting and global delivery experience.

The role owns service delivery and customer success for the Commercial product line at major customers, partnering with customer leadership, IT, Product, and Sales to define deployment, governance, and transformation roadmaps. Requires leading diverse global teams to deliver large technology implementations and drive measurable business results. Travel up to 50%; minimum 7 years' experience in large-scale program management within pharmaceutical commercial functions.

Join CrowdStrike's CAO Elite team as a remote Client Success Advisor responsible for onboarding and operationalizing CAO Elite, managing customer relationships and renewals, handling escalations, and tracking customer metrics. Requires prior client-facing cybersecurity experience and practical knowledge of threat hunting, all-source intelligence and EDR; experience with AI, automation or tools like JIRA is preferred.

Cast AI seeks a Go-To-Market Enablement Manager to build scalable onboarding and training curricula, partner with Product Marketing and Sales Leadership, measure program impact, and drive adoption of enablement and sales tools. The role requires 4+ years in B2B SaaS enablement, familiarity with enterprise sales methodologies (e.g., MEDDPICC), and experience with tools like Salesforce, Gong, HubSpot, or Outreach.

Twilio is hiring a Senior Digital Customer Success Manager based in Singapore (remote) to drive adoption, retention, and expansion for APJ digital customers using the Segment platform. The role leads many:1 scaled programs (workshops, webinars), develops customer health and program frameworks, partners cross-functionally (Sales, Product, Marketing, Solutions Architects), mentors other CSMs, and may require occasional travel. The posting indicates a minimum of 7+ years of relevant experience and ability to work APJ time zones.

Owner of customer success and service delivery for Veeva’s Commercial Cloud/CRM at major pharma customers. Responsibilities include partnering with customer leadership and IT to define deployment and governance roadmaps, post-deployment application management, supporting implementation proposals and services contract negotiation, and coordinating Customer Success, Product Management, and Product Support activities. Requires 7+ years in large-scale program management within Pharmaceutical Commercial (Sales, Medical Affairs, Marketing) and consulting experience across enterprise pharma clients. Total compensation listed 100,000–180,000 EUR.