Twilio is hiring a Technical Support Engineer 2 to support customers using Twilio's Voice, Platform Application & Segment products. The role is remote (based in Colombia), involves rostered shift work (5-day week, may include weekends and holidays), occasional travel, and requires collaborating with customers and Twilio Product/Engineering teams to troubleshoot APIs, VoIP/SIP, QoS, network and application issues. Required: 2+ years technical support experience and hands-on experience with JavaScript, server- and client-side debugging, APIs/HTTP/REST, SQL, and networking fundamentals (TCP/UDP/SSL/TLS).

Provide remote technical support (calls, email, community) for Daktronics audio, video and LED display systems; troubleshoot hardware and software issues, create knowledge base articles, use Salesforce for case documentation, participate in shift and after-hours rotations, and perform occasional on-site work and up to twice-yearly travel to South Dakota. Position requires residence within commutable distance of Brookings and eligibility to work in the United States.

CrowdStrike seeks a Technical Support Engineer (Cloud) to resolve customer issues, manage escalations, create knowledge base content, and collaborate with engineering. Requires 2+ years in customer/technical support or system administration and demonstrable experience with cloud platforms (AWS/Azure/GCP), Kubernetes/containers, and Linux.

Replit seeks a Social Media Support Specialist to respond to support tickets and social media inquiries (X/Twitter, LinkedIn, Reddit, Apple/Google Play), manage escalations, surface product feedback to engineering/product teams, and collaborate with marketing and community. Requires 4+ years of social media support experience and familiarity with tools like Zendesk, Sprout Social, Stripe, Orb, Linear, Slack, Notion, and Replit.

Replit is hiring a Social Media Support Specialist to handle support tickets and social media inquiries (X/Twitter, LinkedIn, Reddit, Apple/Google Play), surface product feedback to engineering and product teams, manage escalations, and collaborate with marketing and community teams. The role uses tools including Zendesk, Sprout Social, Stripe, Orb, Linear, Slack, Notion, and Replit; it is a full-time, hybrid position based in Foster City, CA with U.S.-specific benefits noted.

The Voice Client Engagement Specialist delivers real-time, premium support to high-value Kraken clients. Responsibilities include resolving complex issues end-to-end, educating clients on Kraken products, identifying growth opportunities, maintaining quality/security/regulatory standards, and contributing product insights. Strong English communication, client instincts, de-escalation skills, crypto/trading knowledge and comfort with AI are emphasized.

Intellistack is hiring a Customer Support Specialist, Tier 1, to provide first-line support via email, chat, and scheduled phone/video interactions. The role is full-time, hybrid in Krakow with fixed hours (2pm–10pm Mon–Fri). Responsibilities include using support platforms and AI-assisted tools, creating/maintaining documentation, collaborating cross-functionally, and surfacing customer feedback to inform product and process improvements. Required: 1–2 years customer support experience (SaaS preferred) and familiarity with APIs/webhooks and modern support tools.

Provide front-line support for Rippling's Time & Attendance and Scheduling product via email, chat, and video conferencing; own customer issues end-to-end, troubleshoot the SaaS product, document interactions in the CRM, and share feedback with Product and Engineering. Requires a bachelor's degree, 1–4 years of SaaS customer support experience, excellent English communication, and residence in a Pacific or Mountain timezone US state with ability to work a shift that can fall between 9am–6pm PST.

Twilio seeks an Onboarding Operations Specialist (L1) to guide customers through toll-free verification and KYC processes, perform QA on decisions, analyze workflows for risk and improvement, handle escalations, and collaborate with internal teams. The role is remote (based in Colombia), requires ~1-2 years of customer-facing or operations experience, and may involve occasional travel for in-person meetings.

Contract, part-time (up to 25 hrs/week) Global Study Coordinator based in Hungary. Main responsibilities include managing travel and transportation budgets for trial participants, coordinating air/hotel/ground arrangements, liaising with vendors and clinical staff, maintaining databases and producing reports, and supporting Global Study Managers in study planning and operations. Requires fluent Hungarian, English and French; Microsoft Office skills; and preferably 2+ years of travel and/or pharma industry experience.

Provide technical customer support for Rippling's IT/Identity Management area: troubleshoot authentication/authorization, SSO integrations (SAML, OAuth/OIDC), SCIM provisioning, IdP integrations (Okta, Azure AD, Google Workspace, OneLogin), and API-driven workflows. Use phone, chat, email, and video to resolve issues, analyze logs/audit trails, and collaborate with Product and Engineering. Requires strong problem-solving, technical communication in English, and ability to work shifts between 9am–6pm PST. Salary tiers listed: $22.19–$23.49 per hour (US-based, location-dependent).

EBSCO's NoveList division seeks a U.S.-based remote Technical Support Representative to provide customer-focused support via email, chat, and phone, investigate and troubleshoot product issues, support day-to-day product operations, collaborate with product and development teams, create documentation, and participate in QA testing. Requires 2+ years in a technical support role and 2+ years using Microsoft Office (Excel, Word, Outlook).

Twilio is hiring a Product Operations Specialist I to support porting and hosting operations for phone numbers, coordinating with carriers, internal teams, and tools to ensure smooth number transfers and hosting. The role is remote-based in Colombia, requires 2 years of relevant experience, bilingual Spanish and English, and skills in ticketing systems, spreadsheets, basic data analysis (SQL/Excel/Google Sheets), automation tools, and documentation.

Twilio is hiring a Fast Track Operations (Onboarding) Specialist based remotely in Colombia to provide personalized A2P onboarding and compliance guidance, manage onboarding SLAs and credit utilization, engage directly with customers, and coordinate with operations and account teams. Requires 2+ years working with A2P products or customer-facing onboarding, ability to work rotational shifts (8:00am–5:00pm Bogota time), and experience using tools such as ServiceNow and Slack; familiarity with Google Workspace and reporting tools is desired.

Remote permanent role (work from anywhere in South Africa) supporting the full system lifecycle: customer and sales engagement, requirements gathering, design/setup/test/delivery, validation of batch and online systems, and documentation. Requires a bachelor’s degree and relevant experience (preferably financial services/credit reporting), strong communication and problem-solving skills, familiarity with data, and ETL/API knowledge. Must work 3pm–11pm South African time from a fibre-ready home.

Elastic seeks a Senior Support Engineer in Bangalore with 7+ years' experience in technical support or system administration. Responsibilities include resolving customer issues within SLAs, on-call rotations, creating lab repros, contributing to documentation and knowledge base, and working with developers on escalations. Required skills include cloud and container technologies (Kubernetes, Docker, AWS/GCP/Azure), systems administration (Linux/Windows), networking, Java, web/app servers, APIs/REST, SSO/AD, scripting, packet analysis (Wireshark), and support tools like Salesforce, Zendesk, and JIRA.

Senior Member Experience Manager responsible for running the Voice of Customer program, aggregating signals from support, app reviews, social conversation and surveys, building structured readouts tied to retention/engagement/revenue, advocating for members in product discussions, and partnering with Research and Data to drive prioritized product action. Remote within the United States (except Hawaii).

Lead and grow a Support Engineering team serving US Government customers, own end-to-end support delivery for complex enterprise and regulated environments, participate in manager on-call rotation, collaborate with product and engineering, hire and coach engineers, and drive process and crisis management improvements.

Work-from-home Health Advisor / Radiology Scheduler supporting scheduling, rescheduling, confirmations, and patient inquiries for diagnostic imaging and specialty service lines (CT, MRI, mammography/DEXA, X-ray/ultrasound, nuclear medicine, etc.) in a high-volume contact center. Requires WFH setup compliant with HIPAA, call center/customer service experience (six months preferred), CRM and Windows proficiency, and ability to work shifts including evenings, weekends, or holidays. Wage stated as $16.00 per hour.

Provide customer-facing support for Rippling's Travel product via phone, chat, email and video; resolve and de-escalate travel issues; document product functionality and country nuances; collaborate with Product and Engineering. Requires 3+ years in travel-related customer/client-facing roles and proficiency in English. Role is US-only and operates on rotational shifts (EDT/PDT).