Remote US role supporting homeowners with Home Equity Investments (HEIs). Responsibilities include responding to inbound inquiries, handling escalated servicing requests (payoffs, appraisals, title issues, sales coordination), reviewing and processing servicing documents, making outbound calls to partners, investigating exceptions, maintaining servicing records, and suggesting process improvements. High school diploma or equivalent required; salary ranges provided by geographic tier.

Provides advanced customer service for specialized treasury and card products, handling complex inquiries across multiple channels, resolving escalations, identifying root causes, and coaching/mentoring team members. Role is remote-eligible within PNC's footprint, follows a fixed Mon–Fri 11:00 am–8:00 pm Eastern schedule, typically requires an associate degree or equivalent and 3+ years' experience. Base salary range listed at $37,500–$75,000. PNC will not sponsor employment visas.

Customer.io is hiring an Email Deliverability Specialist to join Technical Support. The role involves diagnosing sending issues, auditing sender setup and reputation (authentication, DNS, provider tools), working with Engineering on complex cases, identifying acceptable use violations, and producing documentation and training to scale deliverability support. Requires 2+ years experience in email deliverability and proficiency with provider data feeds and monitoring tools.

CVS Health is hiring an Inbound Patient Account Services Coordinator to provide customer service for patient billing and reimbursement inquiries, document interactions in revenue cycle systems, determine eligibility for payment plans, meet call center metrics, and coordinate with other departments. Requires at least 6 months of healthcare billing/reimbursement/collections or infusion services experience and proficiency with Microsoft Word, Outlook, and Excel. Full-time, 40 hours/week; typical shifts between 8:00am–8:00pm EST.

Inbound Patient Account Services Specialist (remote) supporting patients with billing, reimbursement, eligibility, and payment-plan discussions. Requires minimum 6 months healthcare billing/reimbursement/collections or infusion services experience, verifiable high-school diploma or GED, and Microsoft Word/Outlook/Excel familiarity. Full-time (40 hrs/wk) with 8-hour shifts within 8:00am–8:00pm EST; pay range $17.00–$28.46/hour.

Provide technical support for Twilio Programmable Messaging: troubleshoot SMS deliverability, debug customer code, communicate with customers via phone/email/chat, file reproducible bugs in JIRA, collaborate via Slack, and surface customer issues for process improvement. Role is remote and based in Ireland with occasional travel.

Procurify is hiring a Canada-remote Level 2 Technical Customer Support Advocate with 2+ years in a technical, customer-facing SaaS role. Responsibilities include managing complex inbound tickets via email/chat, occasional video troubleshooting, documenting bugs for Engineering, authoring internal/external docs, leveraging AI for knowledge engineering, automating support workflows, and leading customer configurations such as provisioning, SSO, API integrations, and sandbox setups. Preference for candidates with Technical Account Management or Implementation experience and familiarity with tools like Zendesk, Intercom, and Jira and systems such as QuickBooks Online, NetSuite, or Microsoft ERPs. OTE range: 64,575–80,850 CAD.

Twilio is hiring a remote Technical Support Engineer 2 based in Ireland to provide product support for its Email platform. Responsibilities include handling customer inquiries across channels, troubleshooting complex issues, logging and categorizing tickets, escalating to Product and Engineering, contributing to the knowledge base, mentoring team members, and meeting SLAs/CSAT goals. Required: 3+ years in client-facing customer/technical support (Email, Communications, SaaS or related).

Provide Tier 2 IT support for Microsoft core business applications and operating systems, troubleshoot via phone and ticketing system, perform desktop-level fixes (software/hardware installs, backups), maintain documentation and inventory, liaise with vendors, and record time against managed services contracts. Requires practical experience with Windows Desktop OS, Windows Server, Active Directory, Group Policy and at least 2 years supporting Microsoft-based environments; Exchange, VLAN, VPN, Meraki, FortiGate and SD-WAN are listed as preferred.

Lead operational delivery for a large-scale Tier 1 service desk/contact center (phone, email, chat, self-service). Duties include ensuring contractual SLA/KPI compliance, monitoring performance and productivity, managing escalations, supporting contract performance and reporting, supervising and developing supervisors and staff, and driving continuous improvement using ITSM/ITIL practices. Position supports federal/DoD contracts, requires 10+ years managing enterprise IT support, 5+ years of leadership in metric-driven environments, ability to obtain Public Trust clearance, and candidates must have lived in the United States for 3 of the past 5 years. Hybrid/remote with local-to-Maryland in-office option; must be available for assigned shifts between 8:00 AM and 8:00 PM EST, Monday–Friday.

Join GitBook as a Technical Support Specialist (remote within Europe +/-3 hours). The role focuses on triaging, troubleshooting and debugging customer issues involving SAML SSO, custom domains, integrations, APIs, Git/DNS and logs; supporting customers via helpdesk/Slack/Teams; and surfacing recurring bugs and product improvements to Engineering and Product.

Provide empathetic, high-quality support to customers impacted by identity theft, fraud or data breaches; conduct telephone interviews, review and assess cases, document evidence, prepare correspondence with third parties, coordinate escalations and act as point of contact between customers, clients and internal teams. Role requires fluency in Dutch and English and experience with customer service and case/CRM systems. Position is remote (UK) with occasional in-person attendance as required.

Lead the Support Operations organization (Systems, Workforce Management, Quality, Training) by setting strategy, standards, and cross-functional processes; manage and develop the leaders who run each function; use data to drive efficiency and quality improvements; partner with Engineering, Product, People Ops, and Knowledge Management. Role reports to Head of Support and is remote for US and Canada.

Lead and grow a remote, distributed ASE team that owns technical relationships for strategic enterprise customers. Responsibilities include hiring, coaching, performance management, escalation leadership, cross-functional coordination with Sales/CS/Product/Engineering, translating activity into customer outcomes and ROI, documenting and improving processes, and using metrics to drive program decisions. Role requires 5+ years in technical support and at least 2 years managing customer-facing technical teams, with a strong technical foundation (Linux, web app concepts) and experience handling high-touch enterprise support.

Serve as a Technical Customer Service Associate advising end users on best practices for Veeva applications, identifying and resolving client issues, recording correspondence, and providing feedback for service and product improvements. Requires 1+ year of relevant technical support experience and strong verbal/written communication; Spanish bilingualism and Veeva Vault experience are optional.

Twilio seeks a Technical Support Engineer 2 (Email, APAC) based remotely in India. The role requires 3+ years' experience with email infrastructure (MUA/MTA), REST APIs, networking (TCP/UDP, SSL/TLS), and troubleshooting; duties include customer-facing technical support, incident management, contributing to knowledge bases, and collaborating with Product and Engineering. Shift work and occasional travel are required.

Full-time remote Member Service Specialist responsible for assisting members via chat, phone, text, and email on orders, troubleshooting, membership issues, and product/diet recommendations. Role includes retention efforts, CRM usage, and scheduled shift work (early-morning PST shifts). Compensation starts at $18 per hour; employees must be based in the United States.

The role owns technical and functional customer support, troubleshooting and resolving complex issues across Sardine's API-driven platform, collaborating with customers, third-party providers, and engineering teams. Requires 5+ years in technical/support or software engineering, fluency in English, strong SQL and REST API skills, and familiarity with cloud and web technologies.

The Support Manager will oversee daily operations of an 8-engineer distributed technical support team focused on US Federal customers, working US overnight shifts (after an initial US-East daytime training period). Responsibilities include leadership, escalation management, SLA and compliance oversight, process improvement, knowledge sharing (KCS), cross-functional coordination, and running strategic support initiatives. Requires 5+ years in customer-facing technical roles and 3+ years managing support engineers; selected candidates will undergo US government background checks (possible Public Trust).

Twilio is hiring a remote Technical Support Engineer 2 based in Ireland to support its Email platform. Responsibilities include handling customer inquiries across phone, email, chat and social channels, troubleshooting complex issues, logging and categorizing tickets, acting as an escalation point, participating in incident/oncall rotations, contributing to the knowledge base, and mentoring junior team members. The role requires 3+ years in client-facing technical/customer support (Email, Communications, SaaS or related), strong communication and problem-solving skills, and willingness to work defined hours (8:00–17:00 Ireland time, Tue–Sat) with occasional travel.