
Disputes Team Leader - Remote
Permanent remote Team Lead role (based in South Africa) responsible for managing a contact center/disputes team supporting UK consumers. Duties include team management, coaching and development, operational oversight, QA collaboration, reporting and analytics, escalation handling, recruitment and training, and ensuring compliance with regulatory and company standards. Candidate must reside in South Africa in a fibre‑ready home (minimum 100/100 Mbps) and meet experience requirements (including multi-year management in a services call centre and remote team management).









