Box is seeking a Customer Success Manager for Federal, State, and Local agencies to own post-sales relationships for enterprise customers, map and redesign workflows, lead change management and adoption, identify risks and opportunities, and collaborate with Sales, Product, Engineering and Professional Services. Requires 2+ years in customer-facing SaaS roles and hands-on experience with AI platforms/tools. Role is based in the United States (Washington, DC).

Owner of post-sales relationships for federal, state, and local agency customers; drive measurable business outcomes through workflow redesign, AI-powered solutions, change management, adoption, and cross-functional collaboration with Sales, Product, and Engineering. Requires 2+ years in customer-facing SaaS roles and hands-on experience with modern AI platforms.

Lead and mentor a team of Customer Success Managers focused on US Public Sector accounts. Responsibilities include building and executing CSM strategy, driving customer adoption and retention, conducting account deep dives, owning escalations, collaborating with GTM/Product/Engineering, implementing scalable processes and automation, and producing renewal forecasts. Requires 3+ years of leadership experience and experience with Cybersecurity/DevOps and US Public Sector customers.

Own the strategy and ops teams (Business Operations, CX Analytics, Workforce Management, L&D, CX AI Ops) to define goals, measure outcomes, and implement programs that integrate AI agents and frontline specialists. Responsible for global scheduling and capacity planning, training models, escalation workflows, and using CX evidence to influence Product and Engineering while keeping customer quality high during the AI-driven operating-model transition.

Cribl is hiring a Scaled Customer Success Engineer to drive product adoption through 1:1 and 1:many initiatives, provide technical guidance and troubleshooting, analyze customer data to reduce churn, and collaborate with product and engineering. Role is remote-first with preference for Western US (PST/MST), includes travel up to 15–20%, and salary range $110,000–$150,000 USD/year.

Rippling seeks a Benefits Support Analyst to own end-to-end resolution of benefits and enrollment issues, perform root cause analysis, collaborate with R&D and stakeholders to implement process and automation fixes, and manage complex escalations. Requires 2-4 years in customer-facing operations with US insurance/benefits experience and familiarity with support tools (SFDC/Zendesk) and Jira.

Remote senior-level Customer Service & Support Representative in PNC's Commercial Card Services organization, responsible for resolving complex customer inquiries via phone and email, documenting interactions, recommending solutions, and mentoring peers. Typical hours are 12:30 pm–9:00 pm EST, Monday–Friday. Role typically requires 3+ years of experience and proficiency with Microsoft Excel. PNC will not sponsor employment visas for this position.

Drive successful implementation and adoption of enterprise clinical workflow tools for health systems: lead onboarding and configuration, run kickoff and implementation calls, develop project timelines, provide training and documentation, track engagement metrics and ROI, coordinate with Support/Product/Marketing, and support contract renewals. Requires 4+ years client-facing experience in healthcare and experience with technical implementations (e.g., SSO).

Lead a team responsible for procurement and contingent workforce process governance, systems (Oracle P2P, Ironclad CLM, Pursuit RFP, Airtable), VMS/global contingent workforce expansion, agentic AI-driven intake design, supplier management and procurement policy. Role requires 12+ years managing procurement systems, S2P processes, and contingent workforce programs; remote US with ~10% travel.

Remote (US & Canada) senior role on the Customer Success team responsible for hands-on configuration, integration, validation, launch, and training for 1Password’s Enterprise Password Manager, SaaS Manager, Device Trust, and Unified Access. Requires 5+ years leading technical implementations in B2B SaaS, knowledge of IdPs/SSO/SCIM/Active Directory/MDM/Zero Trust, project management, and use of AI/automation to improve workflows. Occasional travel required.

Platform Resident Consultant (remote, USA) serves as an embedded technical advisor for strategic customers to drive CrowdStrike Falcon adoption, implementation, optimization and operational support. Requires 5+ years relevant security application experience and 3+ years client-facing consulting. Responsibilities include deployment, configuration, troubleshooting, scripting using Falcon APIs, integrations, and customer enablement. Travel up to 20%.

The Technical Account Manager will proactively review customer infrastructure, provide technical advice to optimize Red Hat products (including OpenShift), coordinate with Engineering and Support to resolve incidents, document cases and learnings, and act as the customer's technical advocate. Role requires 3+ years of Linux/UNIX system administration and hands-on experience with enterprise hardware and related technologies.

Bask Health seeks an AI-Native Client Success Manager to own onboarding through renewals and expansion for telehealth SaaS customers. The role requires 5+ years in customer success/account management, hands-on use of LLMs and AI-assisted automations to streamline workflows, troubleshooting platform and order issues, monitoring client engagement metrics, and collaborating with Product and Engineering. Locations: United Kingdom, United States, Canada.

Own and execute growth strategies for an assigned portfolio of Bask Health customers to identify and pursue upsell, cross-sell, and expansion opportunities. Use AI tools and customer data to research accounts, prioritize opportunities, build AI-assisted workflows, maintain an expansion pipeline, forecast revenue, and collaborate cross-functionally. Role requires 5+ years' experience in customer growth/account management/SaaS sales, experience with AI tools, and experience driving measurable account expansion; weekend work is required.

The Senior Client Success Manager will manage a portfolio of complex, high-impact utility programs end-to-end, serve as a strategic advisor to clients and internal teams, lead renewals and expansion, resolve escalations, analyze and present program performance, and help elevate Client Success practices. The role prefers 5+ years in customer success or account management, with experience in SaaS/enterprise software and preferred experience in utilities or renewable energy.

EnergyHub seeks a Client Success Manager to own end-to-end client relationships for utility programs: launch and operate programs with device partners, present data-driven results, support renewals/expansions, and work cross-functionally with sales, product and engineering. Requires 3–5 years in technology services or customer success (SaaS preferred) and a BA/BS.

Lead post-sale implementation and adoption for Ramp Accounts Receivable: discover customer AR workflows, set up initial workflows, train users, resolve adoption blockers, align finance and cross-functional stakeholders, and document reusable onboarding and handoff practices. Requires roughly 3+ years in customer-facing implementation, onboarding, or customer success and familiarity with AR-related processes (invoicing, collections, payment matching, cash application).

The founding Sales Development Representative, Account Expansion will call into Granum’s existing customers to identify and qualify expansion opportunities—with emphasis on invoicing and payments (LMN Pay). The role requires running phone-first, high-volume outreach, coordinating warm handoffs to Customer Success, tracking activity in Salesforce, and helping shape the account expansion playbook.

Coinbase is hiring a Customer Success Team Agent II for a remote-first role limited to US candidates. The role emphasizes responsible use of generative AI tools and copilots (examples: LibreChat, Gemini, Glean), applying human-in-the-loop processes, and continuous learning to deliver business-ready outputs. Expect quarterly in-person working sessions (“surges”). The listing notes application limits, equal opportunity policy, accommodations contact, and candidate privacy/arbitration notices.

ClassPass / Playlist is hiring a Corporate Account Manager in the United States to serve as the primary contact for corporate clients, build and maintain relationships, drive employee adoption, analyze engagement metrics, identify upsell opportunities, and collaborate cross-functionally. Requires 2+ years in account management or sales-related roles and familiarity with CRM systems such as Salesforce. Applicants must have the right to work in the United States.