Payscale is hiring a Technical Account Manager to serve as a technical advisor for customers using Payscale products (Marketpay, Payfactors). The role combines compensation domain knowledge and technical skills (APIs, SFTP, SSO, HCM systems), requires 3+ years relevant experience, and involves customer relationship management, troubleshooting, training, account planning, and product feedback. Position is remote for the United States with occasional in-person events.

Granicus is hiring a Senior Experience Partner to serve as a trusted, strategic adviser for government customers. The role spans pre-sales and post-sales activities, owning programs across an assigned book of business, driving adoption and growth, managing delivery scope/timelines/quality, building executive relationships, and representing the company in public-sector CX and digital services engagements. Requires 7+ years’ experience in digital services, program/project management, and customer or account leadership.

The AI Solutions Advisor is a remote, pre-sales overlay role responsible for driving demand, conducting high-volume AI discovery with public sector prospects and customers, qualifying opportunities, scoping pre-sales engagements (workshops, demos, pilots), and maintaining pipeline hygiene in Salesforce. The role requires partnering with AEs, BDRs, AI value engineers, RevOps, and marketing to progress opportunities and surface customer patterns to product and GTM teams.

Lead and coach a team of tenured CSMs managing large portfolios (~60 customers each) to drive adoption, value realization, and retention. Build repeatable playbooks and operational systems, partner with Implementation, Support, and cross-functional teams, and use data to improve team performance and customer outcomes.

Manager of Strategic Customer Success responsible for leading a tenured CSM team serving Ashby's most complex enterprise accounts. The role emphasizes coaching, improving onboarding/adoption/retention, building scalable processes, partnering with Product/Support/Sales/RevOps, and using data to drive team and customer outcomes.

Manage multiple GovQA implementation projects from kickoff to launch for public-sector clients, maintain project plans and status, deliver online client trainings, deploy GovQA products for small-to-medium clients, advocate implementation best practices, and collaborate with Technical Consultants, Trainers and Product Development. Remote-first role supporting customers across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Customer Success Engineer is a technical, post-sales advocate responsible for onboarding, driving adoption, and ensuring customers realize value from Cribl solutions. Requires a minimum of 5 years' related experience working with large enterprises, familiarity with observability (logs/metrics), data pipelines, customer success platforms, and willingness to travel up to 15–20%.

Own activation and expansion of ~100 mid-market accounts (typical customers: 100–999 employees) using Ramp's Bill Pay and Procurement products; drive onboarding (target: fully onboarded within 90 days), develop account strategies, collaborate with Product & Engineering, and use AI tools to streamline workflows. Requires 5+ years in customer success/account management/implementations. Locations include New York (HQ), San Francisco, Toronto, and remote US/Canada.

Owner of development, deployment, and continuous evaluation of AI agents and internal AI products to enhance Ramp’s customer experience. Partner with CX, engineering, data, and GTM teams to define agent/human workflows, build evaluation and QA systems, and drive adoption across operations. Requires 5+ years shipping AI-powered products or applied-AI systems and hands-on familiarity with modern AI tooling.

Senior Manager, Implementation and Onboarding responsible for building and scaling multi-layered technical onboarding teams, owning strategy, execution standards, capacity planning, and high-risk escalations. Requires 8+ years in post-sale SaaS roles, 4+ years people management, technical familiarity with SSO/SCIM/directory services/APIs/CLI, and experience improving the customer lifecycle across onboarding, adoption, renewal, and expansion. Remote within the United States and Canada; occasional travel expected.

Senior CSM role owning a complex book of enterprise customers (US/home-based), focused on delivering measurable value, managing renewals, identifying upsell/cross-sell opportunities, mitigating churn, leading cross-functional projects, coaching CSMs, and using tools such as Salesforce and Gainsight. Requires ~5 years of relevant leadership or strategic customer-facing enterprise software experience.

Enterprise-facing Technical Success Manager role (staff level) responsible for strategic account planning, onboarding, building trusted relationships with engineering and security leaders, running QBRs, advocating customer needs internally, and removing technical/barriers to adoption. Requires 5+ years in customer-facing technical roles and experience with developer or application security tools.

Customer-facing role partnering with sales to onboard customers, drive Falcon Flex adoption and consumption, deliver EQBRs and ROI/value analyses, mitigate churn, and enable cross-sell/upsell across large enterprise accounts. Requires minimum 8+ years' relevant experience. US-based role with a stated base salary range of $135,000–$205,000 per year for U.S. candidates.

The Senior Customer Success Manager will partner with Account Management, Solutions Design, and Delivery teams to drive adoption, deliver value, manage account health, and execute complex enterprise SaaS deployments. The role requires 7+ years of relevant software/service delivery experience, strong executive communication and program management skills, and regular client travel; the position is open across the United States with a hybrid expectation for hub-based employees. Base salary range listed at $135,000–$175,000 (USD, annual) depending on location.

Own the full expansion and renewal sales cycle across a book of enterprise customers: identify growth opportunities through usage analysis, build executive relationships (VP/C-suite), define account strategies with internal teams, forecast and maintain pipeline in Salesforce. Remote-first role based in Boston, requires 5+ years of B2B SaaS sales experience and includes travel as needed.

The role is a Senior Technical Account Manager responsible for end-to-end post-sales ownership: onboarding and implementation, solution and workflow design (IER framework), AI enablement and agent deployment, adoption and account health management, cross-functional advocacy, and driving renewals/expansions through measurable business outcomes. The position emphasizes AI-native expertise, prompt and agent design, automation, and data-driven customer success.

Lead implementations and drive adoption of Chainguard Images as part of Professional Services within Customer Success. Partner with account teams and product/engineering to deliver high-quality image builds, document and test onboarding, and share best practices. Requires strong Kubernetes and containers experience, significant software development background (8+ years), and at least 4+ years in a post-sales/customer-facing role. Located in the US Eastern Time Zone; travel up to 15%.

Arize AI is hiring an AI Solutions Manager to partner with SMB and Mid‑Market AI/ML teams to drive adoption, run onboarding workshops, manage renewals and expansions, and work with Solutions Engineering on implementations. The role is remote (United States) and requires 2+ years of Customer Success experience in SaaS.

Provide frontline support through Zendesk, maintain and enhance automated client journeys, monitor customer health metrics, manage escalations and complex client needs, run client product demos, and collaborate with Product, Operations, Sales, and Clinical Care to drive SMB program adoption and retention. Requires 2+ years in a support/client support role, East Coast (Eastern Time) based, and does not offer immigration sponsorship.

Calendly is hiring a Senior Director of Software Engineering based in San Francisco (office attendance ~2 days/week). The role leads managers and engineers to define and execute product-area vision, deliver high-availability distributed backend systems, integrate AI/ML into products and developer workflows, and drive modern engineering practices. Requirements include 15+ years of software engineering experience (10+ years in leadership), experience with cloud technologies, building scalable customer-facing systems, and operating in both startups and larger organizations. US work authorization is required and Calendly does not sponsor visas. Occasional travel may be required. Annual base salary ranges are listed across geographic tiers.