The Partner Success Consultant will work with senior and C-level stakeholders across a global partner network to develop and execute growth strategies, optimize the HTS Commerce platform, onboard partners, and deliver data-driven recommendations. The role combines consulting, product influence, data analysis, and operational execution and may require onsite collaboration with partner teams.

Remote Senior Executive Assistant role supporting the SVP, Global Customer Solutions at Grafana Labs. Combines high-level executive support (calendar, travel, expenses, meeting coordination, confidential communications) with hands-on program management responsibilities (tracking programs, driving cross-functional accountability, preparing leadership materials). Role favors experience in tech/high-growth environments, comfort with AI/automation tools, and working in PST or MST time zones. US-based compensation range listed.

Fastly seeks a Manager, Customer Solutions Engineering to lead a team of technical customer engineers who act as named contacts for large customers. Responsibilities include driving strategy and operations for the team, managing stakeholder relationships across Client Services, Sales, Product and Engineering, handling escalations, defining SLAs and workflows, and coaching staff. Requires 8+ years pre-/post-sales experience and 2+ years of people leadership; role is hybrid across San Francisco, Denver, or New York, requires travel as needed, and does not support relocation.

Chegg is hiring a remote Student Success Coach (video) to deliver relationship-based, live 20–30 minute coaching sessions (up to 40–50 per week) for learners across the United States. The role requires preparing sessions using learner data, documenting interactions in CRM, collaborating with internal teams, and availability 9am–5pm PST. Minimum 3 years experience preferred. Base salary range: USD 64,800–85,000 per year.

The Senior Technical Account Manager will act as a strategic technical partner for key customers, providing architecture design, technical consultation, proactive engagement (QBRs, usage monitoring, cost/performance optimization), and cross-functional advocacy. Requires deep cloud infrastructure knowledge (Linux, automation, Terraform/Ansible, Docker/Kubernetes), programming/scripting (e.g., Python or Go), major cloud platform experience (AWS/GCP/Azure), troubleshooting skills, and experience working with CRMs and technical documentation. Role is remote; compensation range specified.

Lead a portfolio of post-sale B2B SaaS customers using structured, signal-driven engagement to accelerate time-to-value, drive adoption, surface expansion opportunities, and increase renewal confidence. Requires technical credibility with modern software development lifecycles (DevOps, CI/CD, artifact management, OSS/security), strong customer-facing communication, cross-functional collaboration, and habitual use of GenAI tools to improve planning and execution.

Role supporting Kraken's highest-value private clients (HNWI) by delivering white-glove relationship management, personalised trading enablement and benefits. Responsibilities include driving KPIs (revenue, trading volume, assets on platform), executing programmes to increase client activity, leveraging blockchain analytics and trading data, and partnering with product/marketing/client service teams. Requires 5+ years in relationship/account/private client management with at least 2 years in crypto and fluency in English.

Lead strategic visions and adoption programs for enterprise (Fortune 100) customers to realize value across Snyk's Application/Developer Security products. Build trusted relationships with engineering and security leaders, design customized onboarding, run QBRs with data-backed ROI storytelling, and mobilize resources to remove adoption barriers. Requires 5+ years in customer-facing technical roles and strong knowledge of developer/application security tools and DevSecOps workflows.

Provide multi-channel customer support and escalations for BetterUp users, collaborate with cross-functional teams, capture product and experience feedback, and use AI assistants (e.g., ChatGPT, Claude) to draft and automate communications. Requires 3–5 years customer-facing support experience; familiarity with Zendesk, Confluence, Jira, Stripe, and Slack. Role is hybrid in the United States; listed hourly base rate $25–$30.

Responsible for ensuring post-sale success and satisfaction for SmithRx Tier 1 customers by building and managing client relationships (from implementation kick-off through ongoing support), maintaining client success plans, coordinating cross-functional teams to resolve escalations, driving reporting and data requirements, identifying product gaps and risks to client satisfaction, and mentoring other Account Managers. Requires 5+ years of direct account or relationship management experience in the healthcare space; working knowledge of commercial health insurance and pharmacy benefits is strongly preferred. Role is listed as remote.

Lead technical customer relationships across onboarding, adoption, and ongoing value realization. Responsibilities include running onboarding and training, installing agents and basic instrumentation, creating documentation and enablement materials, planning and driving consumption, producing dashboards and ROI evidence, mitigating churn risk, and collaborating with sales and account teams. Position permits 100% telecommuting; visa sponsorship is not available.

Ping Identity is hiring a Customer Success Manager (remote, USA). The role serves as a named partner for customer organizations, managing incidents and communications, analyzing support and renewal data to identify risks, advocating for customers internally, monitoring adoption and utilization, and providing technical guidance on Ping features. Requires a minimum of 4 years' related Customer Success/Experience and experience with consulting/implementation of IT/cloud/identity management solutions. Salary range listed is $76,000–$95,000 plus variable pay.

CrowdStrike seeks a Retainer Management Team Manager to directly manage and develop consultants responsible for retainer customer relationships, own day-to-day program operations, drive process and quality improvements, and act as the primary escalation point for complex customer situations. Role is remote in the USA and includes responsibility for cross-functional alignment, reporting, and supporting growth and revenue opportunities. Salary range for U.S. candidates is $140,000–$195,000 per year.

Chainguard is hiring a Senior Customer Success Manager to be the primary post-sales contact for enterprise customers, responsible for onboarding, implementation, adoption, value realization, and advocacy. The role requires collaborating with Solutions Architects, Technical Support, Product, Engineering and Sales, and expects 5+ years of enterprise customer-facing experience and relevant domain knowledge in security, DevSecOps, containers, cloud, or related areas.

Lead a Customer Success and Account Management team for SmithRx’s PBM customers, focusing on team goals, CSAT, churn reduction, revenue expansion, product adoption, and cross-functional escalation resolution. Role requires managing and coaching team members, building client relationships with operational leadership, and identifying product gaps through business impact assessments. Requires a bachelor’s degree or equivalent and 5+ years in Customer Success/Account Management leadership plus 5+ years working knowledge of healthcare/pharmacy benefits.

Senior consulting role leading the SMB practice in Veeva's Commercial Practice. Responsibilities include building and leading the SMB practice, driving revenue targets (~$2.5M+), shaping offerings, advising C-suite clients on customer engagement and commercial evidence, leading Vault CRM migrations/implementations, and driving organizational change using data and AI. Requires 10+ years of Life Sciences consulting experience. Location: Boston, Massachusetts (Work Anywhere / Remote US). Base pay listed: $120,000–$250,000 per year.

Lead client services for Veeva Ostro, owning key client relationships, driving digital marketing strategy and ROI, influencing product roadmap, managing large-scope execution and enterprise budgets, and supporting contract retention and renewals. Requires 4+ years in digital marketing strategy and account management in a healthcare/pharma agency setting and experience with Veeva Vault PromoMats.

The role owns key client relationships for Veeva Ostro, driving digital marketing strategy, account retention, and contract renewals. Responsibilities include influencing product roadmap, overseeing enterprise execution and budgets, translating analytics into client insights, and supporting pharma product communications (including Veeva Vault PromoMats). Requires 4+ years in digital marketing strategy and account management in a healthcare/pharma agency setting and periodic travel.

Lead client services role within Veeva Ostro focused on advancing brand engagement using AI and digital channels. Responsible for account management, driving strategy for pharma product launches, influencing product roadmap, managing enterprise budgets and renewals, and translating analytics into client insights. Requires 4+ years in digital marketing strategy/account management in healthcare/pharma agency settings and familiarity with Veeva applications.

Rippling seeks a first-line manager to coach and develop 6–8 Implementation Managers, resolve high-priority customer escalations, drive customer adoption and process improvements, and collaborate with Sales, Product & Engineering, and Support. Requires 5+ years of SaaS experience in professional services/implementation/customer success and 2+ years of people management.