TeamSnap seeks a remote Account Manager (SMB) to manage a large book of business and queue-based customer cases, handle escalations, support TeamSnap ONE migrations, and surface product feedback. Role expects 0–3 years in Customer Success/Account Management/Support (SaaS preferred), occasional travel, and uses tools like Salesforce, ChurnZero, Slack, and Zoom. Starting OTE listed at $63,000. Hiring limited to permanent US residents.

The Senior Experience Partner is a customer-facing CX and delivery expert who defines experience proposals, supports project kickoff and delivery, maintains executive relationships, ensures operational compliance, and drives growth through upsells and cross-sells. The role requires 2–3 years of experience in digital services or managing portfolios of projects, familiarity with human-centered design, commercial acumen including P&L management, and readiness for occasional in-person customer meetings and travel. The company operates as remote-first with teams across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

Lead success planning and technical initiatives for North America Public Sector (NAPS) clients, partnering with System Integrators to create and execute migration/modernization roadmaps, proof-of-concepts, and design/discovery sessions. Responsible for consumption tracking, removing technical/operational blockers, coordinating across internal teams (engineering, sales, services), and assessing readiness and training needs. Role requires 8+ years in enterprise software/customer-facing technical roles, experience with DevOps/agile, familiarity with public cloud and Salesforce, remote-US location, and an active DoD Secret clearance (Top Secret preferred). Salary range listed: $189,300–$302,810/year.

Muck Rack seeks a remote (US) Account Manager with 3+ years of sales/account management experience to identify and close upsell and cross-sell opportunities across SMB and Mid Market accounts. Responsibilities include pipeline creation and forecasting, territory and account planning in partnership with Customer Success, selling across Muck Rack’s product suite (media intelligence, press releases, social listening, etc.), and meeting expansion revenue and forecast-accuracy goals. Role requires up to 10% travel.

Manage and develop the AMER Technical Architecture practice within GitLab Professional Services, overseeing Technical Architects across presales and delivery for platform, AI, and security-related engagements. Responsibilities include coaching senior technical talent, presales collaboration (discovery, scoping, estimation), technical delivery oversight, staffing and forecasting, and turning field learnings into repeatable delivery kits, standards, and architecture guidance. US base salary range provided.

Lead design and delivery of enablement programs and onboarding for SEs and CSEs to improve demo quality, proof-of-value success, and technical selling of the Cribl portfolio (including emerging products). Collaborate with Product, Marketing, and technical leadership, use metrics to measure program impact, and leverage AI tools for content and lab development. Requires 7+ years in technical sales enablement/solutions engineering and experience in enterprise SaaS and observability/telemetry spaces.

The Account Manager will serve as the primary contact for a portfolio of clients, ensuring successful renewals, identifying expansion opportunities through upsell/cross-sell, and mapping Hightouch solutions to client business goals. Responsibilities include relationship building with stakeholders, contract renewal leadership, tracking account health, generating progress reports, and collaborating with internal teams to ensure delivery and client satisfaction. Role is hybrid (SF, NYC, or Denver) and expects 4+ years of experience in Account Management, Renewals, Sales, or Customer Success.

Drive long-term success and retention for assigned customers by managing onboarding, adoption, escalations and regular business reviews. Collaborate with Account Executives, Sales Engineers and Professional Services to identify growth opportunities, deliver ROI analysis, and maintain customer health; requires 1-2 years relevant experience and a basic technical understanding of relational databases and MariaDB.

Ashby seeks an Engagement Manager to scope and design enterprise implementations, create and negotiate Statements of Work, partner closely with Sales and Solutions Engineering, and ensure smooth handoffs to post-sales teams. The role focuses on increasing enterprise win rates, accelerating time-to-value, and improving long-term customer outcomes. Remote role for US and Canada.

Remote (US) role managing AMER Technical Support Engineering within a global follow-the-sun organization. Own the L2/L3 escalation boundary, escalation workflows, tooling (including AI/LLM-assisted triage), metrics, and handoffs; coach and develop engineers; collaborate with product and engineering on escalations. Requires 4+ years managing technical support or software engineers and strong Linux/container/Kubernetes technical credibility. Salary range: $140,000–$165,000 USD/year.

Responsible for building and developing high-performing Inside Sales Support teams that handle quoting, order processing, and post-sales fulfillment in partnership with Stores, Vendors, Merchants, and Supply Chain. Role emphasizes customer service, performance management, process improvement, cross-functional collaboration, and occasional travel (5–20%). Minimum 2 years related work experience and 2+ years leadership experience; pay range disclosed for certain US locations: $90,000–$120,000/year.

Lead hiring, training, scheduling and day-to-day operations of a contact center team; provide coaching and performance management, handle escalations, analyze results and produce reports to drive operational improvements. Role is virtual and based in the United States.

The Principal Strategic Customer Success Account Manager partners with the company's most strategic customers to ensure value realization, retention (GRR), and expansion (NRR). The role leads executive engagement and cross-functional collaboration, leverages AI-generated insights and predictive signals to identify risks and opportunities, drives adoption and renewals, and uses tools such as Salesforce and Gainsight to document customer health and outcomes. Requires 10+ years of experience (including 8+ in Customer Success).

Owner of customer adoption and growth for Arize AI’s SMB and Mid‑Market accounts: build relationships with AI/ML practitioners and executives, run discovery and workshops, demo product capabilities, collaborate with Solutions/Application Engineering on implementations, and own expansion and renewal cycles. Requires 2+ years as a Customer Success Manager in SaaS. Estimated total base + variable pay range $140,000–$175,000 per year.

Arize AI seeks an AI Solutions Manager to partner with AI/ML teams to drive product adoption, run onboarding/workshops, conduct discovery and demos, manage account plans and renewals, and identify upsell opportunities. The role is remote-first but requires candidates to be based in the New York City metro area/EST timezone and asks for at least 3+ years of Customer Success Manager experience in SaaS. Estimated compensation is $140k–$175k/year plus equity and benefits.

The Global Payments Performance Strategist leads data-driven merchant engagements to diagnose and improve card authorization rates, builds optimisation narratives and tools, deploys playbooks across customer portfolios, and partners with Sales and Customer Success. Minimum 5+ years in payments or payments consulting, with expertise in authorization-rate root-cause analysis (ISO message optimization, retry logic, issuer analysis) and experience with SQL, dashboards, fraud management, and card network rules.

Deliver a memorable, empathetic customer experience across email, phone and order systems for Ollie customers. Track and monitor customer interactions and feedback, support CX initiatives and projects, help develop agents and drive improvements to the Canine Care experience. Role reports to the Customer Experience Manager; hiring remote candidates local to Salt Lake City or Nashville.

Provide clinical expertise and account management for SmithRx clients, including claims data analysis, formulary and program education, clinical recommendations to reduce drug spend, and preparation/delivery of client presentations and QBRs. Role requires a current unrestricted pharmacist license (RPh/PharmD), 5+ years as a licensed pharmacist, and client-facing experience.

Ping Identity is hiring a Customer Success Executive (remote, USA) to own onboarding, adoption, success plans, and escalation management across an enterprise customer portfolio. The role requires technical expertise in IAM and cloud/on‑premise deployments, consulting/implementation experience, cross-functional collaboration with Product and Engineering, experience with SFDC/Gainsight or equivalent, and strong communication skills. Minimum 10 years of related experience. Salary range listed at $131,000–$150,000/year.

Senior Manager responsible for coaching and leading Customer Success Architects who partner with enterprise customers to enable adoption of GitHub products, embed DevSecOps practices, support renewals/expansions/escalations, report on adoption metrics, and represent the voice of the customer internally. Requires strong technical and business acumen and experience leading customer-facing teams; travel up to 25%.