Chainguard seeks a Senior Scaled Customer Success Manager to build and execute automated, digital engagement programs (lifecycle emails, in-app guidance, webinars, knowledge base, etc.) that enable customers to onboard, adopt, and realize value at scale. Requires 3+ years in enterprise customer-facing roles and experience with scaled/digital success models; emphasizes operational design, data-driven decision making, and cross-functional collaboration. Compensation listed up to $160K base plus bonus.

Customer Success Manager (Commercial) — primary post-sales contact for commercial accounts. Lead technical onboarding and adoption, manage accounts and stakeholders, collaborate with Solutions Architects, Support, Product and Engineering, provide training, advocate for customer needs, and drive renewals and expansions. Requires 2+ years in customer-facing technical/business roles and domain knowledge in areas such as DevSecOps, supply chain security, containers, cloud, or vulnerability management.

The Readiness Services Consultant manages and grows strategic relationships with services retainer customers, coordinates with sales and delivery teams, executes account reviews and service scoping, and develops customer success plans. The role requires experience in cybersecurity services (including incident response and advisory consulting), strong communication and project coordination skills, and familiarity with AI technologies to improve workflows. The posted US base salary range is $95,000–$140,000 per year.

Lead strategy and operational execution for Trader Identity Onboarding covering sanctions screening, identity verification (IDV), CIP, KYC, and EDD. Manage recruiting, team performance, QA, capacity planning, and cross-functional partnerships with Legal, Compliance, Product, and Engineering to build automated, low-friction verification systems while mitigating regulatory and fraud risk. Requires 7+ years of leadership experience in fintech or regulated financial services with deep domain knowledge in identity operations and compliance.

Full-time senior consultant role (remote, US) to serve as a trusted advisor for strategic customers—leading complex engagements from discovery through implementation and optimization. Responsibilities include workshops, technical assessments, integrations with contact center and security systems, cross-functional collaboration, and producing thought leadership. Requires 7+ years in consulting or customer-facing technical roles in SaaS/cloud/security/fintech and experience with voice biometrics, authentication, and fraud risk.

Manage end-to-end client relationships and program operations for utilities, support program launches, present data-driven results, and collaborate with sales, product, engineering and marketing. Requires strong communication, project/program management, analytical skills, and 3–5 years in technology services or customer success; a BS/BA is required.

Lead an Integrated Growth Strategy team and own client success across a portfolio: manage client health, drive renewals and expansion, build operating standards and playbooks, integrate Cro Metrics' product and AI workflows, move repeatable work to AI and nearshore teams, and hire/coach strategists. Requires 8+ years in client-facing strategy/services with revenue and retention accountability, experience managing client-facing teams, agency/consultancy background, and hands-on use of AI tools. Salary range $175,000–$225,000. Role limited to eligible US states (company is US-based remote).

Senior Solution Architect role focused on Consumer Goods Cloud and Trade Promotion Management. Serves as a strategic advisor and hands-on product/platform expert for large enterprise customers, driving solution architecture, discovery, requirements, system and functional design, and delivery. Requires 10+ years enterprise project experience, 3+ years in Consumer Goods/CG Cloud, expertise in Salesforce configuration/customization, familiarity with AI toolchains, and up to 50% travel.

Lead and develop Customer Success Managers and Customer Success Architects across North America, partner with Sales, Product, Engineering and other teams to drive software adoption and measurable customer outcomes, manage escalations, improve team processes and tools, and build executive-level customer relationships. Role is remote (United States) and involves occasional travel.

1Password is hiring a Senior Digital Customer Success Campaign Manager (remote within the U.S. or Canada). The individual contributor will build scalable digital customer success programs across onboarding, activation, adoption, and growth—owning campaign strategy, execution, analytics, experimentation, and cross-functional alignment. The role requires 6+ years in digital/lifecycle/customer success or related SaaS fields and hands-on experience with customer success/marketing automation tools. USA-based salary range listed: $121,000–$146,500 USD per year; Canada-based range is also provided in the posting.

Customer Success Architect at GitLab (remote, United States). Serve as a strategic technical advisor for a book of customers, translate pre-sales plans into success plans, drive adoption and retention, provide hands-on onboarding and enablement, manage escalations, and coordinate across Product, Engineering, Sales, Support, and Services to deliver DevSecOps outcomes.

Augury is hiring a remote Client Partner for scaled accounts to manage a high-volume portfolio (up to ~100 accounts) across SMB and mid-market segments. The role owns renewals and retention, maintains data-driven forecasts, identifies at-risk accounts, drives mitigation plans, and executes standardized scalable engagement models. Requires 5+ years of experience in customer success/account management, familiarity with Gainsight and Salesforce, and domain knowledge in industrial manufacturing or digital transformation. Listed pay range: $120,000–$155,000 OTE (for CO, CA, NYC).

Head the customer success and services team for Veeva Ostro (a conversational AI platform for life sciences). Oversee customer implementations and ongoing services, use customer data and analytics to improve adoption, retention and ROI, and collaborate with sales and product on account plans and product improvements. Role is based in Boston, MA; base salary range listed as $200,000–$270,000.

Lead a distributed Customer Success Engineering team focused on scalable technical enablement and adoption of GitLab (source code management, CI/CD, security, Agile planning) across a pooled book in the AMER region. Responsibilities include program design, data-driven measurement of adoption, mentoring team members, collaborating with Sales and Renewals, and surfacing voice-of-the-customer feedback to Product and Engineering. Remote role; salary range for US residents provided.

Ping Identity is hiring a Support Account Manager (remote, Denver-based) to monitor health of premier accounts, organize support case reviews, manage escalations and critical incidents, drive process improvements, and coordinate cross-functional resources. Role requires 5+ years with enterprise-class software in client-facing support/account roles. Salary range listed: $90,000–$105,000 (USD, annual).

Manage enterprise retail-media clients as primary point of contact; provide technical support and product enablement; develop and execute account plans to drive expansion; act as escalation owner; collaborate with Training, Product, and Engineering; create reports and reproduce errors for developers. Typically requires 5+ years of digital/search advertising and platform experience. Base salary range listed: $105,000–$115,000.

The Senior Customer Success Manager will be the primary contact for an assigned book of Pacvue enterprise clients, delivering technical support, onboarding and education, strategic account planning, and identifying expansion opportunities. The role expects typically 5+ years of digital/search advertising and platform experience and knowledge of retail media platforms (experience with Pacvue preferred). Base salary range listed: $90,000–$110,000 (plus eligibility for annual bonus).

Interface with prospects/customers and third-party underwriters to collect data, provide comparative analyses of health insurance plans, enter plan selections via the Rippling product, and help design scalable processes. Requires 2+ years in a client-facing health insurance role, strong verbal and written communication, project management skills, and proficiency with Google Sheets; Life, Accident & Health license preferred.

Moderate Udacity scholarship community forums (monitor daily, including weekends), provide non-technical student support, enforce community guidelines, assist Community Managers with engagement activities and occasional performance summaries. Role is remote, part-time, and requires residing in the USA or Canada and reliable online availability.

Ollie seeks a Customer Experience Associate to manage customer relationships across email, phone and order management systems, track feedback, drive CX initiatives, and run projects to improve the canine care experience. Role is remote but requires candidates to live within roughly one hour of Salt Lake City, UT or Nashville, TN and attend quarterly in-person offsites. Position starts at $20/hour; a bachelor’s degree and prior customer-facing experience are listed as preferred.