
Product Operations Specialist | Customer Setup
Owner of the setup-to-spend onboarding journey (login, invites, HRIS/SCIM, multi-entity setup, policies, cards, first spend). Works cross-functionally with Product, Engineering, Design, Data, CX, Sales, CSM, and Operations to identify root causes, build operating cadences, use AI and data to drive fixes, and measure impact on metrics such as support tickets per active user, onboarding success, time to first successful spend, and NPS. Requires 3+ years in product operations, product or program management, consulting, customer success, or a related customer-facing analytical role.















