Elastic is hiring an IT Support Technician to work on-site in the Austin office 5 days/week. Responsibilities include end-to-end employee onboarding, ticket management, device provisioning and support (laptops, network devices, printers, AV), hardware/software inventory, patch management, vendor coordination, and identifying process improvements. Requires 3+ years of corporate IT support experience and proficiency with macOS and Windows; experience with cloud-hosted tools (G Suite, Okta, ServiceNow), device management (JAMF, Intune, Meraki), and networking fundamentals.

Provide first-line (Tier 1) onsite technical support for end users in a primarily Apple macOS environment at Replit's SoHo NYC office. Responsibilities include troubleshooting MacBook hardware/software, Google Workspace and Slack support, conference room AV maintenance, onboarding/offboarding, endpoint management using MDM (Kandji preferred), and documenting incidents in an ITSM platform. Requires 1+ years of IT support experience and willingness to work onsite at least four days per week.

Provide billing support for Rippling services and third-party apps (invoices, payments, refunds, credits, reseller billing, PEO/EOR billing), collaborate with Product/Finance/Legal/PEO teams, document cases in CRM, and act as a product expert. Requires a bachelor's degree, 1–4 years of SaaS customer support experience, and strong English communication skills. Base pay listed for US: $22.19–$23.49.

Provide frontline support through Zendesk, maintain and enhance automated client journeys, monitor customer health metrics, manage escalations and complex client needs, run client product demos, and collaborate with Product, Operations, Sales, and Clinical Care to drive SMB program adoption and retention. Requires 2+ years in a support/client support role, East Coast (Eastern Time) based, and does not offer immigration sponsorship.

Responsible for reviewing and adjudicating complex and sensitive medical claims per plan guidelines, applying medical necessity rules, verifying eligibility, identifying payment discrepancies, and performing claim rework calculations. Acts as a subject matter expert by coaching and mentoring team members, handling escalations, and conducting outbound calls to obtain required information. Requires a minimum of 18 months of medical claim processing experience with a health insurance payor or third-party administrator.

Member Engagement Coordinator (remote) responsible for making high-volume outbound calls using an automatic dialer to offer, explain, and schedule free in-home or virtual health evaluations for Medicare Advantage and Medicaid members. Role requires meeting daily productivity and quality targets, following approved scripts, handling appointments and escalations, and adhering to HIPAA. Paid 10-day training, full-time, requires 1+ year call center experience (or 2+ years general work experience) and reliable home internet.

Veeva Ostro seeks a Junior Consumer Support Navigator to handle inbound and outbound webchat and telephonic consumer inquiries for life sciences clients, document interactions, identify/escalate priority issues, and follow client-approved FAQs and reporting guidelines. Role averages 17–25 hours/week (must be available up to 20 hours/week and evenings until 8:00pm EST) and requires active LPN licensure; Spanish is a plus. Base pay listed at $22–$28 per hour.

Lead CX Operations as a business partner to Head of Support and CX to identify bottlenecks, implement scalable process and AI/automation solutions, synthesize support insights for cross-functional alignment, and own planning, forecasting, and budgeting. Requires 8+ years in operations/strategy for customer-facing functions, strong data/BI and stakeholder management skills, and experience with Salesforce, Zendesk, or comparable platforms.

Owns collections operations for delinquent and high-risk small business and commercial accounts, balancing customer ability to pay with Ramp's risk appetite. Responsibilities include outbound/inbound communication, negotiating payment plans, reconciling payments, using and building tools to manage a portfolio, and meeting team KPIs and SLAs. Minimum 3 years' experience in collections, recoveries, or credit risk operations is required.

Provide technical and product support for Granicus customers: manage inbound queues and customer tickets to meet SLAs, troubleshoot and investigate software issues, assist with case escalations, contribute to on-call support, and maintain expert knowledge of multiple Granicus products while collaborating across teams.

The Contact Center Supervisor leads a virtual contact center team, organizing day-to-day operations to achieve KPIs, providing hands-on coaching and performance management, recruiting and training associates, handling escalations, and producing team reports/analytics. Position reports to a Contact Center Manager, requires being legally permitted to work in the United States, and lists a pay range of $60,500–$96,500 for specified states.

Build and own Ashby’s Workforce Management function: forecasting, capacity modeling, global schedule design, SLA-focused coverage planning, dashboards and insights, and cross-functional partnership with Support leadership and operations. Role emphasizes analytical modeling, scenario planning, and people-centered workforce decisions.

Join Ashby’s North America support team as a remote Product Support Specialist (US & Canada). The role requires owning complex B2B SaaS troubleshooting from report through resolution, handling integrations, reproducing ambiguous behavior, communicating with varied audiences, and contributing to projects (e.g., technical enablement, workflow automation). The schedule includes one weekend day in exchange for a weekday (Tuesday–Saturday or Sunday–Thursday).

The Customer Service Representative supports underwriters, agents, customers, and internal teams for commercial and personal lines within a wholesale Property & Casualty environment. Responsibilities include responding to inquiries via phone and email, quoting and clerical tasks, processing correspondence, maintaining knowledge of carrier guidelines and agency systems, and documenting activity. Minimum 1 year insurance experience and ability to obtain a P&C license within 90 days are required.

Join Headspace as a part-time Mental Health Coach delivering care via text chat and video to members in the United States (work must be performed in the U.S.). Coaches carry a flexible caseload (up to 29 hrs/week), document care, collaborate with a multidisciplinary clinical team, perform in-the-moment risk assessment using the C-SSRS, and may provide bilingual support (Spanish or French) if qualified. Minimum requirements include 2 years coaching experience (6 months supervised), relevant coach certification (NBC-HWC and/or ICF credentials), familiarity with coaching techniques (e.g., Motivational Interviewing, SMART goals), and proficiency with video/text platforms and Google Suite/Zoom.

Tenable is seeking a Technical Support Manager to lead a multi-shift Support Engineering team in the Pacific Time Zone. The role requires 3+ years managing teams of 10+ technical support engineers, experience with KCS, applying AI/LLMs and automation to improve workflows, strong security operations knowledge, and responsibility for KPIs, capacity planning, escalations, and cross-functional collaboration with R&D and Product Management. Applicants must be authorized to work in the U.S.; visa sponsorship is not available.

Manage speaker data in VDE's events management platform; draft, redline, execute, and amend speaker contracts; ensure compliance with company policies and regulations (e.g., OIG, PhRMA Code); provide daily status updates to customer teams and speakers; generate and analyze daily speaker reports; and use tools such as Excel, Smart Sheets, and SignNow to support high-volume operational work.

Work-anywhere technical customer support role supporting Veeva applications. Responsibilities include advising end users on best practices, identifying and resolving client issues, building professional relationships, and maintaining accurate correspondence records. Requires 1+ year in technical customer support or related field, strong verbal/written communication, and competency in Word/Excel/PowerPoint. Bilingual Spanish is a nice-to-have. Base salary range $35,000–$65,000.

The role is an AI-first Customer Success position at a telehealth SaaS. Responsibilities include onboarding, building logic-based questionnaires and workflows, triaging software and order issues, driving adoption, upselling medications, analyzing engagement metrics, delivering demos, and documenting AI-native prompts and processes. Requires 5+ years in Customer Success/Client Services (SaaS), experience with e-commerce and telehealth, handling large/enterprise customers, and proficiency in English. The role may require weekend work.

The Technical Support Specialist will become a product expert to handle customer inquiries end-to-end across email, chat, and video, document interactions in the CRM, gather feedback for Product and Engineering, and work shifts aligned to Pacific or Mountain timezones. Requires 1–4 years technical support experience and strong written and verbal English communication.