The Senior Customer Service Representative provides professional customer service via inbound and outbound calls, email, and text, handles escalated and complex inquiries, and coordinates work between customers, field personnel, and vendors using THD At Home Services systems. Position is virtual, reports to a Contact Center Supervisor, requires a minimum of 1 year of experience and lists an hourly pay range of $18.00–$22.00 for certain locations.

Snyk is seeking a Technical Support Engineer to act as a technical escalation point for complex customer issues, drive resolutions with Engineering/R&D, mentor junior support staff, and support users via email, chat, and voice. Requires at least 1 year of customer-facing technical support experience and familiarity with languages such as Node/JavaScript/TypeScript or Go; experience with GitHub, Kubernetes, Docker, and cloud-native environments is a plus.

Senior Member Experience Manager responsible for running the Voice of Customer program, aggregating signals from support, app reviews, social conversation and surveys, building structured readouts tied to retention/engagement/revenue, advocating for members in product discussions, and partnering with Research and Data to drive prioritized product action. Remote within the United States (except Hawaii).

Deliver primetime reservations, develop and maintain relationships with top-tier restaurants and nightlife venues across major US markets, source content for the team, and service high-net-worth clients. Requires strong communication, relationship-building skills, flexible hours (evenings/weekends), and at least 1 year of fine-dining experience. Capital One will not sponsor a new applicant for employment authorization for this position.

Remote (United States) Technical Support Manager role at Cribl responsible for leading a technical support team, managing customer escalations, reviewing cases and metrics, mentoring engineers, and maintaining processes to meet SLAs and CSAT. Requires a minimum of 3 years leading technical teams and 10 years in customer-facing roles; familiarity with big data and technologies such as Splunk, Elastic, Kafka, Kinesis and cloud platforms (AWS/Azure/GCP) is listed as a plus.

Veeva Ostro seeks a part-time Junior Consumer Support Navigator to handle inbound/outbound webchat and phone consumer inquiries for life sciences clients. Responsibilities include using telephony and Ostro database systems, documenting interactions, escalating priority issues, and reporting adverse events per client guidelines. Requires active LPN licensure, strong communication and computer skills, ability to type 35 wpm, and availability for evening shifts within the company's service hours.

Provide rapid, high-priority technical support to Replit's premium customers, diagnose and resolve complex platform issues, lead communications during incidents, escalate to Product and Engineering, and contribute to tooling, automation, and documentation. Requires 3+ years in technical/developer support or systems engineering and familiarity with debugging (JavaScript/Python), Zendesk, Linear, and Slack. Role is full-time, in-office in NYC with a Saturday–Wednesday schedule and in-office requirement on Mondays and Wednesdays.

Provide rapid, SLA-driven technical and developer support for high-value/enterprise customers, diagnose and resolve complex issues across the Replit platform, lead customer communications during incidents, escalate and track bugs with Product and Engineering, and contribute to tooling, automation, and documentation. Requires 3+ years in technical/developer support or systems engineering and experience with JavaScript or Python and support tooling (Zendesk, Linear, Slack).

Ashby is hiring Product Support Specialists in North America (remote, US and Canada). The role focuses on owning complex SaaS troubleshooting from report through resolution—isolating configuration issues, reproducing ambiguous behavior, escalating as needed, and communicating clearly with customers. Responsibilities also include cross-team work such as synthesizing technical work from Engineering into enablement and building workflow automation to improve the support function.

Businessolver seeks remote full-time Employee Benefits Advocates to handle inbound calls about employee benefits enrollment. Schedule consists of 8-hour weekday shifts within CST business hours; start date December 7; pay $20/hour. Candidates must complete mandatory virtual training and meet internet/connection requirements (20 Mbps down / 5 Mbps up; Ethernet recommended). Prior benefits or insurance experience is preferred; service center or customer service experience is required. Availability during the employer's annual enrollment peak period (October–December) is essential.

Senior Client Services Lead responsible for account management, client-facing training, maintaining SOP/process documentation, communicating product updates, coordinating annual enrollment activities, and driving service delivery improvements. Requires 7+ years working with clients (2+ years as a Client Services Lead) and knowledge of employee benefits/healthcare administration. Role is remote (United States) with up to 15% travel; salary range $80,000–$140,000 per year.

Provide primary support for medication-related inquiries, triage and assess questions for accuracy and compliance, coordinate with providers and pharmacy partners to verify prescriptions and dosing, and escalate safety concerns to licensed clinicians. Requires medical training (e.g., Pharmacy Technician or RN) and 2–3 years of experience in pharmacy, clinical care, or a related medical field; role operates in a fast-paced telehealth environment.

Full-time, remote (United States) Senior Member Services Advocate handling inbound calls about Health Spending Account, COBRA, Retiree, and Exchange enrollment and participation. Responsibilities include accurate call handling, documentation, compliance, end-to-end ownership of cases, and basic technical troubleshooting. Schedule: 8-hour shift Monday–Friday within 8:30 AM–7:00 PM CST. Requires minimum 3 years' relevant experience. Compensation listed as $25.00 per hour.

Businessolver seeks a Member Services Team Lead (remote - United States) to supervise Member Advocates and Processors, manage daily operations (staffing, reporting, QA), handle escalations, assist with calls during peak times, conduct audits, and ensure regulatory compliance. Requires 3+ years leadership experience in Employee Benefits Administration or related industry. Pay range $46,000–$65,000 per year.

The AVP of Client Services leads Client Service Leaders to ensure consistent service delivery, manage client escalations and risks, set operating rhythms and performance metrics, and drive continuous improvement across assigned client portfolios. Requires 8+ years of progressive leadership experience in Benefits Administration, Client Services, Customer Success, HR Technology, or Healthcare. Salary range $90,000–$140,000 per year.

Join Headspace as a part-time Mental Health Coach delivering care via text chat and video to members in the United States (work must be performed in the U.S.). Coaches carry a flexible caseload (up to 29 hrs/week), document care, collaborate with a multidisciplinary clinical team, perform in-the-moment risk assessment using the C-SSRS, and may provide bilingual support (Spanish or French) if qualified. Minimum requirements include 2 years coaching experience (6 months supervised), relevant coach certification (NBC-HWC and/or ICF credentials), familiarity with coaching techniques (e.g., Motivational Interviewing, SMART goals), and proficiency with video/text platforms and Google Suite/Zoom.

Replit is hiring a Support Engineer I to work on a small global support team from the Foster City, CA office. The role involves responding to customer support tickets, diagnosing and debugging platform issues, maintaining the support knowledge base, coordinating incident and outage communications, and reporting bugs to engineering. Required: prior software development or relevant technical support experience and experience with support tools (e.g., Zendesk). Schedule is Saturday through Wednesday with in-office requirements on Mondays and Wednesdays.

Join Bask Health as a Customer Success Advocate to own the full customer lifecycle for telehealth customers across multiple countries. Responsibilities include building logic-based questionnaires/workflows, onboarding and upselling medications, triaging software and order issues, using LLMs and AI-first workflows, analyzing engagement metrics, delivering demos, and documenting effective prompts and processes. Requires 5+ years in Customer Success or similar at a SaaS organization and proficiency in English.

Rippling is hiring a remote Technical Support Specialist to provide technical and customer support for its HR/IT/Finance platform to customers in Pacific and Mountain US timezones. Responsibilities include owning customer issues end-to-end via email, chat, and video; troubleshooting product issues; documenting interactions in the CRM; and providing feedback to Product and Engineering. Bachelor’s degree in a quantitative/technical field or relevant experience preferred. Pay range listed: $20–$23 USD/hour (tiered).