Senior Technical Account Manager responsible for strategic customer partnerships: designing infrastructure architectures, conducting technical consultations and workshops, driving retention and expansion, resolving escalations with engineering/support, and creating technical documentation and tooling. Requires proven cloud infrastructure experience (Linux, distributed systems, automation), familiarity with Terraform/Ansible/Docker, proficiency with at least one major cloud (AWS/GCP/Azure), programming knowledge (Python or Go), and experience with Git, SQL, CI/CD and database administration. Compensation range: $115,000–$145,000 (USD/year).

Wirecutter (The New York Times) seeks Senior Temporary Customer Service Agents (New York, NY; Remote - USA) to handle email and live chat during peak Q4 season. Responsibilities include resolving order, shipping, and returns inquiries, processing returns via Loop Returns, and escalating fulfillment issues. Requires at least 5 years in senior customer service, 2 years with Shopify/Gorgias/Loop Returns, and experience with AI chat tools; hourly pay $25–$30.

Full-time Senior Account Manager role focused on medtech and healthcare enterprise accounts. Responsible for account strategy, relationship building with CXO/IT/developers, driving adoption of NVIDIA's accelerated computing platform (hardware, software, tools), collaborating with solution architects and partners (ISVs, hyperscalers, OEMs), and managing forecasting and client engagement. Requires 12+ years selling technology solutions within healthcare; travel up to 25%.

Responsible for planning, developing, executing, and improving enablement for GTM initiatives across Revenue. Partners with Product, Product Marketing, Revenue Operations, and customer-facing teams to design scalable learning experiences, resources, and reinforcement strategies; uses qualitative and quantitative insights and AI to measure and iterate on program effectiveness. Requires experience in sales/customer success/product/enablement or related fields and program management.

Red Hat seeks an OpenShift Technical Account Manager to provide technical and architectural guidance for OpenShift Container Platform to a set of enterprise customers in the Southeastern U.S. Responsibilities include relationship-based support, proactive technical reviews, troubleshooting and escalation, documentation, and collaboration with engineering and product teams. Role requires 5+ years relevant experience, strong communication skills in English, OpenShift/Kubernetes expertise, and occasional regional travel. Salary range stated: $96,440–$154,190/year.

Granum (LMN) seeks a Customer Success Manager to manage client relationships after implementation, focusing on renewals and expansion, creating and monitoring customer health metrics, managing NPS, auditing adoption in ChurnZero, developing SOPs for high-ARR accounts, and supporting webinars and in-person events (travel ~1–2x/month). Ideally 2+ years in customer-facing roles; strong communication, analytical skills, and Excel experience preferred. Compensation advertised: Canada: $80,000–90,000 CAD + 10–15% bonus; US: $75,000–85,000 USD + 10–15% bonus. Granum does not sponsor work authorization.

Junior Customer Success Manager who will build and maintain customer relationships, drive onboarding and product adoption, track activity in CRM, troubleshoot issues with internal teams, and identify opportunities to improve satisfaction and retention. Requires at least 1 year of customer-facing experience or 1+ year running an e-commerce business and hands-on understanding of online store operations (platforms, fulfillment, payments).

Lead Employer and Health Plan customer segments and the Implementation function; grow and manage revenue from existing book of business through expansions and renewals; develop executive relationships, share ROI/KPIs, and partner cross-functionally (Commercial, Product, Ops, Clinical, Patient Marketing). Responsible for scaling and upskilling customer success and implementation teams, managing onboarding/enrollment/billing processes, and ensuring HIPAA-sensitive handling of patient information. Compensation range: $275,000–$300,000 per year.

GitHub is hiring a Senior Customer Success Architect to provide technical guidance and industry-specific solutions for customers (Banking, Insurance, Manufacturing, Healthcare, Public Sector). Responsibilities include developing industry insights, driving DevOps/DevSecOps adoption with GitHub products, resolving implementation blockers, running proofs of concept, using analytics to improve adoption, and leading enablement and retention initiatives. Role is remote (United States) and may require up to 25% travel.

GitHub is hiring a Senior Customer Success Manager to own success plans, drive adoption and change management, monitor customer health (using Gainsight and AI-enabled tools), and act as a trusted advisor to senior business and technical stakeholders for enterprise customers in Regulated Industries (FSI, Healthcare, etc.). Role requires cross-functional collaboration with Sales, Product, Engineering and partners, mentoring peers, and up to 25% travel.

Acquia seeks a Regional Account Manager to drive customer retention and expansion, manage onboarding, own account strategy, host Quarterly Business Reviews, exceed renewal and net retention goals, and coordinate with internal teams to resolve escalations. Requires a bachelor’s degree and at least 2 years in an account management role with a proven track record of retaining and growing complex relationships and meeting quota.

Lead adoption and value realization for GitHub’s largest enterprise customers (Tech, Media, Telecom). Develop success plans, monitor customer health using Gainsight and AI tools, coordinate cross-functional teams and partners (including Microsoft), guide change management, and mentor peers. Requires 7+ years of relevant enterprise customer-facing experience; up to 25% travel. Salary range: USD 86,560–229,600 per year.

Senior Strategic Account Manager responsible for driving adoption of Chainlink services across top DeFi protocols. Build and manage multi-threaded relationships with founders, engineers, risk teams and DAOs; provide customer feedback to Product and Engineering; coordinate Solutions Architects, Legal and Marketing for integrations, launches and co-marketing. Requires 3+ years in account/relationship management in technical environments, strong DeFi/web3 knowledge, technical fluency, and willingness to travel ~20%.

Ashby is hiring a Head of Global Support to lead a global support organization (including Heads of, Managers, and ~60 technical individual contributors) and nearly double its size over the next year. The role is responsible for designing and operating scalable support models (SLAs, schedules, queues, escalations), advancing automation and self-service, leveraging metrics (CSAT, response times, self-service rates), and partnering with Product, Engineering, and Customer Success to improve customer outcomes. Position is remote (US).

Sysdig is hiring a Senior Customer Solutions Engineer (San Francisco/Bay Area). The role owns executive-level relationships and strategic engagement for enterprise customers, collaborates on deployments and architecture, leads Customer Business Reviews and workshops, supports renewals/expansions, and partners with Product, Engineering, Support, and Professional Services. Requires 5+ years in Customer Success/Solutions Engineering/Technical Account Management, hands-on Kubernetes and container experience, familiarity with cloud platforms (AWS/Azure/GCP), scripting/API integration, and a background or interest in cloud security/DevSecOps. Salary range provided: $150,000–$187,500/year.

MetaMask is hiring a US Relationship Manager to launch and run a VIP programme: recruit, onboard and retain high-value users across trading and money lanes, act as main contact, host and attend US events, gather user insights, and track pipeline, revenue and retention. Role is remote (US-focused) with regular travel to US hubs. Requires experience in VIP account management or business development in crypto/exchanges/fintech, strong English, knowledge of on-chain trading and DeFi, and sound judgement on US regulation. US salary range listed: $115,000–$162,000 USD (base).

The role is the primary post-sales contact for Enterprise customers, leading technical onboarding, driving adoption, managing issues, and advocating customer needs internally. Requires 3+ years in customer-facing technical roles and domain knowledge in areas such as DevSecOps, supply chain security, containers, cloud, and related security/compliance topics.

SeatGeek is hiring an Engineering Manager to lead one or more core engineering teams responsible for infrastructure, networking, developer experience and resilience. The role includes team leadership, roadmap setting, technical and architecture reviews, recruiting, and vendor decisions. The stack mentioned includes TypeScript/JavaScript, Python, C#, Go, GitLab, AWS, Kubernetes/EKS, Terraform, Datadog, Fastly, Kong and Cilium. Salary range: $171,000–$248,000 USD per year.

Support Senior Client Success teams on Fortune 100 relationships, execute delivery and engagement strategies for online and in-person training, document costs, produce meeting summaries and delivery reports with qualitative and quantitative data, and track program success via learning and sentiment metrics. Role requires at least 2 years of relevant experience, proficiency with Excel and Google Suite, significant travel (up to 50%), and has a US salary range of $80,000–$85,000.

1Password seeks a Staff Program Manager to lead strategic, cross-functional initiatives across customer engagement (Voice of Customer, customer content, advocacy, adoption) from scoping through implementation and transition. The role requires 6+ years of program/operations experience, strong executive communication, stakeholder influence, experience with AI-enabled tools and automation, and familiarity with tools like Asana or Notion. This is a remote role for candidates in the United States or Canada (preference for Eastern Time); USA and Canada salary ranges are provided in the posting.