Manage and grow a team of product support specialists, develop onboarding and training programs, maintain SLAs and KPIs, drive improvements through data-driven experimentation, and communicate product feedback to Product and Engineering. PST timezone preferred; 3–4 years managing support teams in fast-paced or SaaS environments required. Extensive experience with Salesforce Service Cloud is required.

Serve as first line of defense for MeridianLink mortgage client issues: respond to client inquiries, document interactions in case management systems, provide updates, resolve inquiries by established methods, and escalate unresolved issues. Coordinate with internal departments, assist with support delivery strategies and escalation procedures, mentor Client Support Specialist I staff, and support implementation activities. Bachelor's degree in a software-related field or equivalent technical experience preferred; prior technical support or customer service experience required.

Remote Health Advisor / Radiology Scheduler role supporting high-volume inbound/outbound patient scheduling and coordination for diagnostic imaging and specialty services (CT, MRI, mammography/DEXA, X-ray, ultrasound, nuclear medicine, etc.). Position requires HIPAA-compliant remote work environment, strong telephone skills, CRM and scheduling platform use, and availability for shift work including evenings/weekends. High school diploma/GED required; hands-on scheduling experience in healthcare contact center or patient access preferred.

Remote Bilingual Medical Receptionist role requiring fluency in English and Spanish (verbal and written). Responsibilities include high-volume inbound call handling, appointment scheduling, transport coordination, insurance verification, and accurate data entry into EMR/EHR systems. Compensation listed at $17.50 per hour. Applicants must have healthcare experience with scheduling and EMR/EHR systems.

Ping Identity is hiring a Support Account Manager (remote, Denver-based) to monitor health of premier accounts, organize support case reviews, manage escalations and critical incidents, drive process improvements, and coordinate cross-functional resources. Role requires 5+ years with enterprise-class software in client-facing support/account roles. Salary range listed: $90,000–$105,000 (USD, annual).

Moderate Udacity scholarship community forums (monitor daily, including weekends), provide non-technical student support, enforce community guidelines, assist Community Managers with engagement activities and occasional performance summaries. Role is remote, part-time, and requires residing in the USA or Canada and reliable online availability.

Ollie seeks a Customer Experience Associate to manage customer relationships across email, phone and order management systems, track feedback, drive CX initiatives, and run projects to improve the canine care experience. Role is remote but requires candidates to live within roughly one hour of Salt Lake City, UT or Nashville, TN and attend quarterly in-person offsites. Position starts at $20/hour; a bachelor’s degree and prior customer-facing experience are listed as preferred.

Remote (work-from-home) Patient Care Coordinator role taking inbound calls from patients, providers and members; providing 24/7 triage support and assigning RN priority; helping members with insurance questions, claims, appeals and prescription authorizations. Requires High School diploma/GED and prior healthcare experience. Hourly wage $15.00. Shift work including mid-day and nights; benefits listed in posting.

Spreedly is hiring a Support Engineer to own complex technical investigations for top-tier accounts, troubleshoot SDKs and integrations, reproduce issues, and produce actionable engineering escalations. The role is hands-on and collaborative, involving incident management, coaching support teammates, improving documentation and support processes, and working closely with engineering.

The Processing Specialist I - Special Processing performs advanced HR and benefits processing, manages complex cases (appeals, condolences, QMCSO orders, Medicare L-564, POA), ensures compliance with HIPAA/IRS/CMS, submits life and disability claims, verifies eligibility, and supports process improvements and mentorship. Requires 2–3 years of HR operations or employee support experience and proficiency with HRIS and Microsoft Office. Pay is $18.50 per hour.

Join Ping Identity as an Escalations Manager in Global Support to own customer escalations and incident management, lead cross-functional resolution efforts, communicate with executive stakeholders, conduct post-mortems, and track escalation metrics. Requires 5+ years in enterprise technical support with at least 2 years managing escalations; familiarity with Salesforce Service Cloud, Jira, and Slack. Role is remote/Los Angeles (USA) and includes on-call responsibilities.

Remote US role supporting homeowners with Home Equity Investments (HEIs). Responsibilities include responding to inbound inquiries, handling escalated servicing requests (payoffs, appraisals, title issues, sales coordination), reviewing and processing servicing documents, making outbound calls to partners, investigating exceptions, maintaining servicing records, and suggesting process improvements. High school diploma or equivalent required; salary ranges provided by geographic tier.

Lead operational delivery for a large-scale Tier 1 service desk/contact center (phone, email, chat, self-service). Duties include ensuring contractual SLA/KPI compliance, monitoring performance and productivity, managing escalations, supporting contract performance and reporting, supervising and developing supervisors and staff, and driving continuous improvement using ITSM/ITIL practices. Position supports federal/DoD contracts, requires 10+ years managing enterprise IT support, 5+ years of leadership in metric-driven environments, ability to obtain Public Trust clearance, and candidates must have lived in the United States for 3 of the past 5 years. Hybrid/remote with local-to-Maryland in-office option; must be available for assigned shifts between 8:00 AM and 8:00 PM EST, Monday–Friday.

Respond to customer inquiries by phone, email, and chat; troubleshoot and resolve issues with Veeva applications; recommend product and service improvements; and maintain accurate records of correspondence. Requires 1+ year of technical customer support experience, strong communication skills, and proficiency with standard office tools. Base salary range listed: $35,000–$65,000 per year.

Provide expert-level technical support to US Federal customers for Elastic products (including the Elastic Stack). Role requires four ten-hour US overnight shifts (after 3–6 months of US-East day-shift training), working overnight for 18 months prior to consideration for other roles. Responsibilities include managing issues to resolution within contractual SLAs, maintaining customer relationships, troubleshooting in Linux/Unix environments, and collaborating with developer teams. Candidates may undergo US government background checks (potentially Public Trust).

Chainguard is hiring a Senior Technical Support Engineer to investigate and resolve complex customer issues involving Chainguard Images and containerized environments. Role involves troubleshooting with tools like Docker, Kubernetes, Helm, Terraform, GitHub, and CI/CD; escalating and collaborating with Engineering; documenting issues and contributing to the knowledge base; and participating in after-hours on-call rotations. Requirements include 5+ years supporting enterprise customers, 3+ years with Linux, Docker, and Kubernetes, cloud experience (AWS/Azure/GCP), strong communication skills, and a bachelor’s degree or equivalent. Container/security certifications (CKA/CKAD/CKS/KCSA) are a plus.

Full-time (40 hrs/week) remote Contact Center Service Advocate I responsible for appointment scheduling, patient communication, data entry into scheduling/EMR systems, follow-up calls, and resolving scheduling issues. Requires ~1 year customer service experience (call center preferred); Spanish, Mandarin, Cantonese, or Polish speakers preferred. Pay range: $17.00–$34.15/hr. US work authorization required.

Replit is hiring a Support Engineer I to work on a weekend-shift schedule (Saturday–Wednesday) from the NYC (SoHo) office. Responsibilities include responding to support tickets, debugging platform issues, maintaining the support knowledge base, coordinating incident/outage communications, and using tools such as Zendesk, Linear, Slack, and Replit. The role requires prior software development or technical support experience and comfort working in a high-volume support environment.

Senior leadership role to set and execute the customer experience strategy across human and AI touchpoints, build and run a managed services department, partner with product and marketing, oversee sales enablement, and scale programs that improve adoption, reduce churn, and drive revenue. Requires 12+ years in Customer Success with experience scaling teams at high-growth B2B SaaS companies.

Provide telephonic triage and extend clinical care outside clinic hours: assess patients, document calls, manage prescription refills, schedule appointments, arrange transportation, complete CareReq tasks, and escalate as needed. Remote role requires a private workspace, high-speed internet, PC literacy, and ability to work flexible shifts (evenings/weekends/holidays). Compensation range $26.01–$74.78/hour.