The Product Expert will act as the subject matter expert between development teams, business stakeholders, and customers—driving product evangelism, gathering and prioritizing customer feedback, influencing the product roadmap, and providing advanced support and enablement. Requires 3+ years in customer-facing technology roles and hands-on experience administering or implementing enterprise SaaS platforms (examples: Veeva Vault, Salesforce).

Manage a portfolio of enterprise Omni Commerce accounts (focus on Walmart and Target), lead executive-level engagements and strategic business reviews, develop onboarding frameworks and SOPs, advise on digital shelf, buy-box, inventory, pricing and promotion dynamics, and act as primary conduit of customer feedback to Product. Requires 8+ years in customer success/commerce operations with hands-on Walmart and Target experience; position is US-remote and salary range is $110,000–$130,000 USD annually.

Own the strategy and substance of how the CRO engages users, partners, and the executive community. Responsibilities include building and maintaining strategic customer relationship views, owning executive briefing materials, designing repeatable executive engagement programs and operating cadences, mapping executive relationship health across accounts, and creating scalable GTM playbooks.

Appcues is hiring an Enterprise Customer Experience Manager to own customer relationships from post-sale through renewal and expansion for enterprise customers. The role focuses on retention, renewals, commercial negotiations, identifying expansion opportunities, maintaining Salesforce hygiene, and using account signals and AI/automation to prioritize work. Requires 5+ years in Customer Success, Account Management, Renewals, or similar B2B SaaS commercial roles; salary range $110,000–$130,000 USD yearly (OTE).

Join Khan Academy as a 10-month fixed-term Rostering Specialist to manage technical setup and daily roster synchronization for K-12 district partners, conduct onboarding calls, document rostering details, monitor account activations, and support internal and external stakeholders. Compensation band: $77,600 - $87,300 USD/year.

SecurityScorecard seeks a Senior Customer Success Manager to autonomously manage an enterprise portfolio (15–20 accounts), serve as a trusted advisor on cybersecurity and third-party risk, drive retention and expansion (renewals, upsell/cross-sell), lead strategic account planning and QBRs, and collaborate with sales and product teams to improve customer outcomes. Requires 7+ years in customer-facing account roles and familiarity with cybersecurity or third-party risk.

The Executive Escalations Manager will own resolution of high-stakes, cross-functional customer escalations, serve as a single point of contact for executives and customers, perform root cause and trend analysis, and coordinate stakeholders across product, engineering, and support. The role requires strong executive and client-facing communication, project and stakeholder management, and experience in customer-facing operations.

The Renewals Manager will own customer renewals and drive retention and expansion by negotiating contracts, preparing customer-facing presentations, forecasting account metrics, and collaborating with internal teams. Requires 3+ years in renewals, account or key account management and experience with CRM tools (e.g., Salesforce) and CPQ.

The Falcon Complete Security Advisor assesses customers' Falcon environments against CrowdStrike standards, provides remediation recommendations, documents and resolves customer issues per SLAs, and partners with internal teams to troubleshoot technical issues. Requires 2+ years in a cybersecurity-focused role, experience with threat detection and incident response, proficiency with Windows/Linux/macOS, and relevant cybersecurity certifications.

Quota-carrying Renewal Manager (remote, US) responsible for managing the full renewal lifecycle for an assigned portfolio: early engagement, pricing and contract negotiations, forecasting, mitigating churn risk, and identifying upsell/cross-sell opportunities. Works cross-functionally with Sales, Customer Success, Finance, Legal, and Product and uses CRM and analytics tools to manage pipeline and account health. Salary range for US residents: $65,520–$110,880 USD (base).

Proficient remote role (2+ years experience) owning complex inquiries, de-escalations, mentoring new hires, and contributing to process improvements and knowledge base updates. Requires working knowledge of ticket systems (e.g., Zendesk) and cross-training across Sales, Policy Services, and Billing. Candidates must live in GA, OH, PA, TN, or TX and be authorized to work in the United States.

The Account Manager, Publisher Success delivers client services, drives satisfaction and retention, optimizes account performance, and identifies growth opportunities for assigned publishers. Requires 2+ years in customer success or related roles, experience with Google Suite, Slack, and CRMs (HubSpot/Salesforce). Base salary range listed at $65,000–$80,000 USD/year plus quarterly commission.

Work with senior partner leadership to develop and execute growth strategies across loyalty, pricing, merchandising, and marketing; lead executive business reviews; onboard and optimize partners on the HTS Commerce platform; translate partner needs into product priorities; deliver data-driven insights and codify scalable playbooks. Role is remote (listed Washington D.C. and Chicago) and may require onsite collaboration with partner teams.

Senior Manager, Account Executive Operations (bilingual Spanish) responsible for leading and developing an operational team, managing complex partner relationships and escalations, owning authorization and settlement applications, driving cross-functional process improvements, analyzing operational metrics, and running training programs. Role is client-facing with approximately 25% travel. Location: US Remote / McLean, VA. Minimum 7 years relevant experience and 4 years people leadership. Capital One will not sponsor new applicants for employment authorization; listed salary ranges apply by location.

Lead a global partner-led commercial growth engine by collaborating with specialized partners and commercial sellers to build pipeline, co-design account strategies, manage partner-led transactions, embed partners in customer success, and measure business outcomes. Requires 10+ years' experience with partner/commercial roles and strong value-selling, stakeholder management, and cross-functional collaboration skills.

Responsible for end-to-end support of Rippling customers using the Travel product, de-escalating and resolving issues, documenting product functionality and country nuances, and contributing product feedback. Requires 3+ years in a customer/client-facing role, proficiency in English, and flexibility to work rotational shifts in EDT or PDT. Nice-to-have experience includes TMC/BT consulting, GDS (Sabre/Amadeus/Galileo), and IATA accreditation.

Twilio is hiring a Partner Program Manager to optimize partner onboarding and support workflows, manage partner communications and documentation, support partner-related tech stack and vendor relationships, and execute strategic program initiatives. Requires a bachelor’s degree (or equivalent) and 5+ years of experience in program/project management, customer success, or partner-focused roles; hands-on experience with partner/CRM tools like Impartner and Salesforce is desired.

Veeva Systems seeks a Customer Marketing Manager to develop and run customer reference and advocacy campaigns, create assets (case studies, videos, press releases, blogs), coordinate with sales and customer success for strategic accounts, manage program execution, budgets, and KPIs, and cultivate long-term customer relationships. Position based in New York City; base salary range $75,000–$135,000.

SecurityScorecard is hiring a Senior Customer Success Manager to autonomously manage 15–20 enterprise customer relationships, act as a trusted advisor on cybersecurity and third‑party risk, drive retention and expansion (upsell/cross‑sell/renewals), lead strategic account planning and QBRs, and collaborate with sales and product teams. Requires 7+ years in customer‑facing/account management roles. Estimated total compensation range: $140,000–$170,000 (base plus bonus). No immigration sponsorship provided for this position.

Manage and grow an assigned territory of K-12/public-sector accounts to deliver bookings, on-time renewals, net revenue retention, and multi-suite expansion. Responsibilities include territory planning, creating pipeline through executive outreach and multi-threaded engagement, running deals end-to-end (including RFPs, pricing, legal negotiation), maintaining Salesforce CRM and forecast accuracy, and coordinating Solution Consulting, Services, and Customer Success. Preferred experience with K-12 funding/procurement. Compensation range (US): $71,300–$89,100 USD base plus commission.