
Capacity Planning Lead
Responsible for short- and medium-range forecasting and capacity planning across Compliance queues and markets; build and maintain capacity models using human–AI tooling; create multi-scenario staffing plans balancing service levels, employee experience, and cost; partner with vendor/BPO, Finance, Recruiting, and Compliance Operations; analyze forecast misses and automate planning processes. Requires minimum 4 years WFM experience and proficiency with Excel/Google Sheets and WFM platforms.


















