Manage end-to-end implementations for Veeva Ostro, coordinating cross-functional teams, configuring no-code flows, performing QA and preparing MLR/PRC annotations. Requires 4–6 years managing 10–20 concurrent software implementations, experience building SOPs and project templates, and hands-on product launch/beta deployment experience. Listed base salary range: $90,000–$150,000.

The role is a strategic client partner within Ostro at Veeva, responsible for building executive relationships with enterprise pharmaceutical clients, developing digital and omnichannel strategies, translating campaign performance into business recommendations, influencing product direction, and leading complex cross-functional programs. Requires 4+ years in digital marketing strategy, client services, or account management in healthcare/pharma, experience with HCP and patient website launches and Veeva Vault PromoMats; travel to client sites ~once per quarter.

Owner of complex software implementations coordinating cross-functional teams and clients to deliver on-time launches. Responsibilities include configuration using a no-code flow builder, QA testing, risk management, stakeholder communication, and preparing MLR/PRC annotations. Requires 2–4 years managing multiple concurrent SaaS implementations; PMP and pharma/life sciences regulatory experience are nice-to-have. Role listed as Work Anywhere / Remote US with a base salary range of $80,000–$120,000.

Lead a tenured team of Customer Success Managers serving Ashby’s largest and most complex enterprise customers. Responsibilities include coaching and developing CSMs, driving adoption and retention through process optimization, partnering cross-functionally (Product, Support, Sales, RevOps, Contract Management), and scaling repeatable approaches for an upmarket SaaS product. Role is remote (US).

Join Veeva's Crossix Client Analytics Services as a Senior Associate to manage post-sale delivery, lead client and agency meetings, interpret data via the Crossix Measurement Suite, and drive on-time, high-quality analytics deliverables. Requires 3+ years in an analytical, customer-facing role and willingness to travel to customer meetings; experience in life sciences marketing analytics and Crossix is a plus.

The Strategy Director is responsible for adoption and commercial success of Crossix Analytics M&O products across key Emerging Biotech accounts, working with Account Partners to map targets, lead customer meetings, and execute strategic account plans. Requires 6+ years client-facing consulting/strategy experience, 4+ years media-related experience, 4+ years in analytical roles, and life sciences experience; reports in a Work Anywhere (remote-friendly) environment.

Veeva seeks a Consultant/Senior Consultant on the Site Solutions Professional Services team to implement SiteVault (eISF and CTMS), act as primary customer contact, manage long-term customer relationships, support renewals, and provide product feedback. Role is remote within the United States with a strong preference for Eastern or Central Time Zones; typical travel is ~10% (up to 20%). Requires 3+ years of enterprise software implementation experience in life sciences, healthcare, or related fields. Nice-to-have: SaaS/CTMS/eISF management, clinical research site experience, and HubSpot familiarity.

Veeva seeks a Consultant/Senior Consultant for the Site Solutions Professional Services team to lead SiteVault eISF and CTMS implementations, engage with customer stakeholders, support renewals, and provide product feedback. Requires 3+ years of enterprise software implementation experience in life sciences or healthcare; role is remote within the U.S. with typical travel of 10–20%.

Manage complex, high-spend global accounts and act as a Cluster Lead and trusted advisor, translating executive-level business requirements into multi-product operational strategies. Requires advanced knowledge of identity and access management, Zero Trust, secure cloud deployments, federation protocols (SAML/OAuth/OpenID Connect), experience with AI productivity tools, and 7+ years enterprise-facing technical account/customer success or sales engineering experience. Listed salary range: $155,000–$180,000.

FMX seeks a Customer Outcome Manager to own post-implementation customer relationships, drive value and user adoption, ensure retention, and identify upsell/cross-sell opportunities. Role is remote-first within the United States (company headquartered in Columbus, Ohio) and includes travel to customer events. Total on-target earnings are expected to be $68,000–$72,000 annually.

The Senior Mission Success Engineer (US Federal) leads end-to-end deployments and ongoing technical ownership for Armada platforms in FedRAMP-authorized and classified settings, driving authorization milestones, platform stability, and customer trust. Requires 8+ years of relevant infrastructure/platform/SRE or delivery experience and an active TS/SCI clearance (Full Scope Polygraph preferred); responsibilities include platform bring-up, security hardening, ATO support, joint success plan ownership, and cross-functional collaboration with Product, Engineering, Security, and Government teams.

Manage and execute end-to-end implementations (about 15 concurrent engagements, each ~8–10 weeks) to drive customer time-to-value. Work remotely with occasional travel (<10%), partner with cross-functional teams, advise on best practices, handle change management, and use analytics/relational data to support implementations.

Ashby is hiring a Mid-Market Customer Success Manager (remote - US) to manage a portfolio of ~60 mid-market customers (~$1.5M total ARR), drive product adoption, deliver trainings and strategic recommendations, collaborate cross-functionally, and support retention and long-term customer value. Requires at least two years of Customer Success experience in B2B SaaS and comfort with technical products, workflows, and integrations.

Remote role (US and Canada) managing a book of ~20 strategic enterprise customers ( ~$2M+ total ARR). Focus on driving product adoption, customer health, and consultative partnerships; work closely with Sales, Product, Marketing, and Operations. Requires at least five years of customer success experience in B2B SaaS and strong technical/product aptitude.

Responsible for managing and executing complex, concurrent implementations and onboarding projects for strategic (predominantly enterprise) customers; collaborate with customers and internal teams (Customer Success, Sales, Product, Engineering, Operations) to deliver implementations, advise on best practices, support change management, and drive time to value. Remote role covering US and Canada with travel under 10%.

Drive strategy, processes, and data-driven insights for the Customer Success team. Responsibilities include customer segmentation, onboarding and lifecycle workflows, reporting on NRR/GRR/churn/health scores, headcount and capacity planning, KPI implementation, CRM/RevOps collaboration (including HubSpot), process improvements, and leading change management and cross-functional alignment. Remote - US and Canada.

The Renewal/Contract Manager will handle annual renewals, month-to-month subscriptions, contract questions, and related administrative tasks for Ashby’s startup/SMB accounts (up to 100 employees). The role requires negotiating pricing and terms, building customer trust, coordinating with Sales and Customer Success, maintaining CRM records, and identifying growth opportunities to support retention and expansion.

Veeva Systems seeks a remote Post-Implementation Consultant (Network MDM) to manage and optimize live Veeva Network environments for a portfolio of life sciences customers. Responsibilities include application administration, ensuring Network-to-CRM data integrity, advising on best practices (match/merge, survivorship rules), performing system audits and configuration updates, troubleshooting, and contributing to knowledge sharing. Requires 3+ years of MDM or life sciences data operations experience, hands-on Veeva Network or comparable MDM platform experience, strong client-facing skills, and legal authorization to work in the United States. Base salary range: USD 70,000–140,000 per year.

Provide ongoing application administration, SME advisory, system optimization, data governance guidance, and technical configuration for customers live with Veeva Network. Role is full-time permanent, remote, customer-facing, requires 3+ years in MDM/Life Sciences data operations, hands-on Veeva or comparable MDM experience, and legal authorization to work in the U.S. Base salary range listed: $70,000–$140,000 (USD).

Senior Client Services Lead responsible for account management, client-facing training, maintaining SOP/process documentation, communicating product updates, coordinating annual enrollment activities, and driving service delivery improvements. Requires 7+ years working with clients (2+ years as a Client Services Lead) and knowledge of employee benefits/healthcare administration. Role is remote (United States) with up to 15% travel; salary range $80,000–$140,000 per year.