Own procurement implementations for Commercial and upper Mid-Market accounts, partnering with CFOs, controllers, finance ops, IT, and legal to map workflows, configure Ramp, and drive go-live. Provide process consulting, product configuration, and structured product feedback to Engineering and Product; manage multiple concurrent implementations and handoffs to CSMs.

Lead hiring, onboarding, and development of Procurement Activation Specialists working with mid-market customers through discovery, configuration, and go-live. Define and codify the implementation playbook, turn implementation patterns into product feedback, and operationalize processes to scale as the product and customer base grow. Partner with Sales, AM, CSM, Product, and Engineering to resolve systemic blockers and own standards for handoffs and resourcing.

Veeva seeks a Product Expert to act as the subject matter expert between development teams, business stakeholders, and customers. Responsibilities include product evangelism, creating educational content and demos, gathering and prioritizing customer feedback, collaborating with Product Managers on roadmap priorities, and providing advanced support and enablement. Requires 3+ years in a customer-facing technology role and hands-on experience with enterprise SaaS platforms (examples: Veeva Vault, Salesforce).

Veeva is hiring a Customer Marketing Manager to develop and manage customer reference and advocacy campaigns, produce marketing assets (case studies, videos, press releases, blogs), run integrated programs across events and digital channels, track KPIs and ROI, and coordinate with sales, strategy, and customer success. Position is Work Anywhere based in New York with an indicated base pay range of $75,000–$135,000.

Own and execute customer reference and advocacy programs across enterprise and emerging accounts, producing assets (case studies, videos, press releases, blogs) and integrated campaigns (events, digital, direct). Work cross-functionally with marketing, sales, strategy, and customer success to manage programs on time and within budget, set KPIs, measure ROI, and cultivate long-term customer relationships. Role may require travel.

GitLab seeks a Senior Customer Success Operations Manager to manage core CS operational cadences (pipeline/renewal reviews, customer health reporting, book-of-business), translate leadership questions into solutions, and partner with Revenue Technology/Analytics, Sales, and Finance. Requires 4+ years in Sales/Revenue Operations, consulting, or similar analytical roles. US-remote; base salary range listed: $104,800–$176,400 USD per year.

Lead execution and technical engagement with CSPs and their ODM/OEM partners to integrate datacenter tools, ensure assembly and deployment of AI infrastructure (e.g., GB300 NVL72), remove blockers, manage timelines, and communicate status and risks to senior leadership. Requires 8+ years of customer-facing program/project management experience and a degree or equivalent in Computer Science, Engineering, or related field.

Owner of Compass Payer's go-to-market plan and commercial execution, partnering with account teams and solution consulting to drive customer engagements, influence product roadmap, and enable sales and marketing. Requires 15+ years' experience in consulting/analytics/commercial services within life sciences and deep expertise in pharmaceutical payer data and related industry platforms. Role requires travel as needed.

The Client Experience Manager will work with clients and internal teams to ensure accurate client-facing reporting, extract insights from healthcare claims data, support onboarding and user training, manage inquiries and technical support (logging, triage, tracking), implement policy configurations in the Rialtic application, monitor client usage, and communicate SLAs/invoicing. Requires 5+ years in operations or client experience/success in healthcare with payment integrity experience; frequent travel is expected.

Veeva is hiring a Global Program Manager to own service delivery and customer success for its Commercial product line. The role requires 7+ years in large-scale program management within pharmaceutical commercial (Sales, Medical Affairs, Marketing), consulting experience, and proven executive communication. This customer-facing position supports deployment, governance, application management, and coordinates across Customer Success, Product, Sales, and third parties; travel up to 50% is required. Base salary range listed: $100,000–$200,000 (USD, annual).

Veeva is hiring a Global Program Manager to own service delivery and customer success for the Commercial product line, partnering with customer leadership, IT, sales, product, and support to define deployment, governance, and transformation roadmaps. The role requires 7+ years in large-scale program management within pharmaceutical commercial functions, consulting experience, executive communication skills, and up to 50% travel; based in Eastern or Central Time (location listed as Massachusetts - Boston).

The role owns service delivery and customer success for a major Commercial product customer, partnering with customer leadership, IT, Product, Sales, and support teams to define deployment, governance, and transformation roadmaps. Requires 7+ years in large-scale program management within pharmaceutical commercial functions, experience delivering complex technology implementations, strong executive communication, and willingness to travel up to 50%.

The AI Solutions Manager partners with AI/ML teams at commercial/digital-native customers to identify business problems, demo and tailor Arize solutions, run onboarding and QBRs, monitor usage, drive renewals and expansion, and feed product feedback to engineering. Requires 2+ years in customer success/solutions consulting or related roles and familiarity with AI/ML workflows; candidates must be based in the San Francisco Bay Area.

As an AI Solutions Manager you will own a portfolio of enterprise accounts, run discovery with AI/ML teams, lead onboarding and training, run QBRs, monitor usage, and collaborate with technical teams to ensure successful implementation and expansion. Role requires 3+ years in customer success/solutions consulting/technical account management and candidates must be based in the New York City metro area / EST time zone.

Maxio seeks an Account Manager to act as the primary post-implementation contact for strategic customers, drive product education and adoption, manage renewals and expansion (upsell/cross-sell), maintain expansion pipeline and forecasts, and collaborate with Product, Services, and Solution Engineering. Role requires 2+ years in quota-carrying post-sale/account expansion roles and experience selling to the FinTech/Office of the CFO ecosystem (NetSuite, QuickBooks, Sage, Xero).

Lead onboarding, implementation, and adoption of the Qualified Agentic Marketing Platform and Piper AI SDR. Design and implement integrations with Salesforce and marketing automation platforms, architect scalable inbound pipeline strategies, configure conversational flows and qualification logic, partner with RevOps and Enterprise Architects on data models and governance, deliver analytics and Executive Strategic Reviews, and drive customer enablement and expansion. Requires 5+ years of mid-market/enterprise software experience, working knowledge of Salesforce, and experience with web/scripting technologies (HTML, CSS, JavaScript).

Fastly is hiring a Manager, Customer Solutions Engineering to lead a team of Cloud Engineers responsible for technical strategy and support for large, complex customers. Responsibilities include driving team direction and processes (SLAs), handling escalations, coordinating with Sales, Product and Engineering, measuring technical performance, coaching staff, and maintaining customer relationships. Requires 8+ years in pre- or post-sales technical roles and 2+ years managing people; role is based in San Francisco, Denver, or New York and may require travel.

Senior Technical Account Manager partnering with key customers to design cloud architectures, run technical consultations and workshops, drive retention and expansion, and advocate customer needs across Engineering and Support. Requires deep cloud and Linux expertise, experience with automation and infra tools (Terraform, Ansible, Docker, Kubernetes), programming (Python/Go), major cloud platforms (AWS/GCP/Azure), and familiarity with AI/ML infrastructure and CRM tooling. Role is remote; compensation range $140,800–$200,000/year.

Lead technical account engagements for strategic customers: design and review cloud architectures, run consultations and workshops, identify optimization and growth opportunities, liaise with engineering/support to resolve escalations, develop tooling and documentation, and maintain cloud technology expertise. Role emphasizes cloud infrastructure, Linux, automation, AI/ML infrastructure principles, and customer advocacy. Position is remote.

The Manager of Contract Management (Renewals) will lead and develop a global team of six Startup Contract Managers handling ~400–450+ annual renewals. Responsibilities include coaching and performance management, building scalable renewal processes and playbooks, improving forecasting and CRM hygiene, and partnering cross-functionally with Sales, Customer Success, RevOps, Product, Legal, Finance, and Support to drive retention and commercial outcomes.