Coinbase is hiring a Social Support Specialist I (remote-first, USA) to use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean), apply human-in-the-loop practices, and drive measurable improvements in support efficiency, cost, and quality. Role expects quarterly in-person working sessions (“surges”). The posting notes application limits, accommodations contact, and Equal Opportunity Employer statements.

Own the strategy and ops teams (Business Operations, CX Analytics, Workforce Management, L&D, CX AI Ops) to define goals, measure outcomes, and implement programs that integrate AI agents and frontline specialists. Responsible for global scheduling and capacity planning, training models, escalation workflows, and using CX evidence to influence Product and Engineering while keeping customer quality high during the AI-driven operating-model transition.

Rippling seeks a Benefits Support Analyst to own end-to-end resolution of benefits and enrollment issues, perform root cause analysis, collaborate with R&D and stakeholders to implement process and automation fixes, and manage complex escalations. Requires 2-4 years in customer-facing operations with US insurance/benefits experience and familiarity with support tools (SFDC/Zendesk) and Jira.

Remote senior-level Customer Service & Support Representative in PNC's Commercial Card Services organization, responsible for resolving complex customer inquiries via phone and email, documenting interactions, recommending solutions, and mentoring peers. Typical hours are 12:30 pm–9:00 pm EST, Monday–Friday. Role typically requires 3+ years of experience and proficiency with Microsoft Excel. PNC will not sponsor employment visas for this position.

Support Analyst on the Benefits Operations team responsible for owning end-to-end resolution of benefits and enrollment issues, performing root cause analysis, collaborating with R&D and internal stakeholders to define and implement process and automation improvements, and managing complex escalations. Requires 2–4 years in a customer-facing operational role with US insurance and benefits experience and familiarity with SFDC/Zendesk/Jira. Rippling prefers office-based employees to work in-office at least three days per week where applicable.

Carenet Health seeks bilingual (English/Spanish) RNs to deliver telehealth clinical triage, health education and patient guidance remotely. Requires a minimum of 3 years RN experience (recent direct patient care; high-acuity experience preferred), a multi-state (compact) unrestricted RN license in specified states, and ability to obtain additional state licenses as needed. Full-time roles (36–40 hours/week) with at least two weekend days every two weeks; training is 2–4 weeks (virtual). Start date listed: 11/30/2026. Home office must meet certification requirements.

Provide ownership of customer issues including initial troubleshooting, root cause identification, resolution or escalation; document bugs and create troubleshooting/process documentation; meet customer response and experience expectations. Requires 3+ years in customer/technical support or system administration, strong Windows troubleshooting skills, experience with security applications (AV, VPN, firewall), familiarity with Splunk, and ability to use AI technologies to improve workflows.

Provide end-to-end concierge services by communicating with clients, restaurants and vendors, sourcing content, and completing member requests. Requires at least 1 year of luxury hospitality experience, flexible availability including evenings and weekends. Capital One will not sponsor work authorization for this position.

Provide customer-facing technical support and own end-to-end resolution for top-tier customers, including troubleshooting, root-cause analysis, reproducing issues, and collaborating with Engineering, SRE, Product, and Customer Success. Requires a minimum of 8 years' related experience and solid knowledge of REST APIs, SSL/TLS, IPv4, JSON, LDAP, proxies, Linux, virtualization, and cloud platforms (AWS, Azure, GCP). Shift schedule is Thursday–Monday aligned to regional business hours; preferred work location US West Coast.

Carenet Health seeks a remote Health Advisor (Radiology Scheduler) to handle scheduling, rescheduling, confirming appointments, and patient inquiries for diagnostic imaging and specialty services (CT, MRI, mammography/DEXA, X-ray/ultrasound, nuclear medicine, etc.). Role requires contact-center experience, HIPAA-compliant remote work environment, CRM/scheduling system use, strong phone communication, and the ability to meet contact center performance standards. Wage stated at $16.00 per hour.

Carenet Health is hiring a remote Engagement Specialist to conduct outbound outreach to health plan members, verify eligibility, guide scheduling of care assessments, and provide phone-based customer service. Role requires high school diploma or GED, computer proficiency (multiple programs, Microsoft Office), reliable attendance, multitasking and active listening skills. Spanish is a plus. Pay listed at $15.00 per hour. Employer is not authorized to hire in specified U.S. states and Puerto Rico (listed in the job description).

Carenet Health is hiring a remote Certified Medical Assistant to receive and process prescription refill requests via phone, email, fax and electronic encounters; verify requests for accuracy and regulatory compliance; prepare/dispense refills; compile KPI data; and provide administrative support. Requires high school diploma/GED, minimum three years' retail pharmacy experience, knowledge of Medicare Part D and Part B, HIPAA rules, and current unrestricted certification/license (CMA or CPhT). $17.00/hour.

Customer-facing senior support role responsible for end-to-end ownership of technical issues for top-tier customers, including troubleshooting, root cause analysis, reproducing issues, and coordinating with Engineering, SRE, Product, and Customer Success. Requires minimum 8 years' related experience and solid knowledge of REST APIs, SSL/TLS, IPv4, JSON, LDAP, Linux, virtualization, and cloud platforms (AWS, Azure, GCP); includes on-call/holiday coverage and mentoring responsibilities.

Intellistack is hiring a remote Customer Billing Support Specialist to manage basic billing inquiries and daily billing tasks (refunds, credits, invoices, account changes), troubleshoot payment failures, complete vendor setup, and maintain billing documentation. Requires 1–3 years in customer service, working knowledge of SaaS billing and subscriptions, strong written/verbal English, and the ability to work Mountain or Pacific hours. Familiarity with Salesforce, Zuora, or Zendesk is a plus. Compensation: $55k–$60k/year + up to 5% bonus.

Wirecutter (The New York Times) seeks Senior Temporary Customer Service Agents (New York, NY; Remote - USA) to handle email and live chat during peak Q4 season. Responsibilities include resolving order, shipping, and returns inquiries, processing returns via Loop Returns, and escalating fulfillment issues. Requires at least 5 years in senior customer service, 2 years with Shopify/Gorgias/Loop Returns, and experience with AI chat tools; hourly pay $25–$30.

Evergreen remote Customer Support Specialist (Tier 1) role supporting Granum’s SaaS products across the US and Canada (office locations in Atlanta, GA and Greater Toronto Area). Responsibilities include handling phone, email, chat and ticketing inquiries, diagnosing and resolving technical issues, escalating bugs to development, contributing to FAQs/Help Center/Training materials, and improving support processes. Compensation ranges are listed separately for Canada (CAD 65,000–70,000) and the US (USD 55,000–60,000) in the posting. Granum does not sponsor work authorization; candidates must be authorized to work in the US or Canada.

Frontline remote Healthcare Advocate responsible for inbound and outbound calls about healthcare services, benefits, scheduling, and member support. Requires accurate documentation, adherence to scripts/workflows and escalation procedures, strong communication and empathy, basic computer literacy, and a home setup with two monitors. Start date listed as 11/13/2026; wage $15.00 per hour.

Ashby is hiring a Head of Global Support to lead a global support organization (including Heads of, Managers, and ~60 technical individual contributors) and nearly double its size over the next year. The role is responsible for designing and operating scalable support models (SLAs, schedules, queues, escalations), advancing automation and self-service, leveraging metrics (CSAT, response times, self-service rates), and partnering with Product, Engineering, and Customer Success to improve customer outcomes. Position is remote (US).

Nationwide is hiring a Representative for its Retirement Solutions Center to service 457 retirement accounts. The role handles incoming calls from members, plan sponsors and investment professionals to assist with rollovers, distributions, loan processing, product questions and regulatory/FINRA compliance. Requires 1 year of customer service or sales-related experience; SIE and Series 6 licensing must be completed within company timelines (support provided). Remote and hybrid schedules available; expected starting salary range listed as $46,345–$60,800 per year.

Lead strategy and operational execution for Trader Identity Onboarding covering sanctions screening, identity verification (IDV), CIP, KYC, and EDD. Manage recruiting, team performance, QA, capacity planning, and cross-functional partnerships with Legal, Compliance, Product, and Engineering to build automated, low-friction verification systems while mitigating regulatory and fraud risk. Requires 7+ years of leadership experience in fintech or regulated financial services with deep domain knowledge in identity operations and compliance.