Act as a trusted technical advisor working with customers and internal teams to define Technical Success Plans, remove technical friction, enable adoption of Elastic solutions (Elasticsearch, Logstash, Kibana, Observability, Security, Enterprise Search) and drive expansion and ARR growth.

The role delivers partner technical and sales readiness across APAC—developing onboarding frameworks, delivering workshops and hands-on labs, supporting certifications, and enabling partner-led sales of Extreme Platform ONE and related networking solutions. It requires cross-functional collaboration with Sales, Systems Engineering, Marketing and Channel teams, 5+ years' relevant experience, and willingness to travel across APAC.

First Manager of Product Support in APAC, responsible for leading a team of ~5 Product Support Specialists, developing regional support strategy, handling escalations, monitoring KPIs and SLAs, and collaborating with Product, Engineering, and Customer Success. Role emphasizes building processes, technical understanding of APIs/integrations, and coaching the support team.

This senior individual-contributor role, based in Singapore (Singapore citizens only), owns a portfolio of strategic Enterprise and Government accounts. Responsibilities include translating business outcomes into measurable customer success plans, advising on enterprise CI/CD and DevSecOps architecture (including multi-cloud/hybrid and platform consolidation), leading escalations, driving adoption/renewal/expansion, and delivering technical enablement and executive reporting.

Twilio is hiring a Senior Digital Customer Success Manager based in Singapore (remote) to drive adoption, retention, and expansion for APJ digital customers using the Segment platform. The role leads many:1 scaled programs (workshops, webinars), develops customer health and program frameworks, partners cross-functionally (Sales, Product, Marketing, Solutions Architects), mentors other CSMs, and may require occasional travel. The posting indicates a minimum of 7+ years of relevant experience and ability to work APJ time zones.

Owner of technical relationships for DigitalOcean’s largest strategic accounts, advising VP-/C-level stakeholders and driving QBRs/EBRs. Responsibilities include architectural guidance for AI/ML and GPU workloads, migration and performance tuning, incident response, and cross-functional collaboration; requires 7+ years in enterprise technical customer-facing roles and hands-on experience with cloud platforms, Linux, containers, infrastructure automation, Python/Go, and ML frameworks.

Remote role based in Singapore as a Senior Customer Engineer focused on pre-sales and solution architecture for modular/micro data center and edge AI infrastructure. Requires 5+ years in pre-sales/sales engineering/solution architecture, a bachelor’s in a relevant field, expertise in modular data center systems and systems integration, and working knowledge of cloud, virtualization/containerization (VMware, Docker, Kubernetes) and networking (IP, firewalls, SD-WAN, satellite/cellular). Role includes leading demos, POCs and workshops, technical scoping, proposal support, customer stakeholder engagement, and travel as required. Preferred exposure to AI frameworks, IoT/asset integration, and sales methodologies (e.g., MEDDPICC).

The Concierge Specialist IV will serve as a senior subject matter expert and primary contact for a portfolio of high-value Coinbase customers, resolving complex escalations, driving onboarding and product adoption (including staking and Coinbase One), mentoring junior agents, and partnering cross-functionally with Product, Engineering, Compliance, and Operations. Requires 4+ years in customer success/account management within financial services/fintech/crypto, professional fluency in Tamil, and current or prior CMS 6A license.

Lead and manage a Customer Success organization for APAC industrial customers (O&G, Chemicals, Pharma, Power). Responsible for developing and executing customer success strategies, managing KPIs (GRR, NRR, expansions), leading CSMs and Analytics Engineers, recruiting and developing team members, handling escalations, and collaborating with sales, marketing and product. Requires minimum 10 years in enterprise software and 7–10 years people management experience. Candidate should be located in Malaysia or Singapore.

Serve as a senior subject matter expert and primary contact for Coinbase's highest-value customers. Own complex, escalated issue resolution cross-functionally, drive onboarding and product adoption, mentor junior Concierge agents, and surface feedback to improve processes and retention. Requires 4+ years in customer success/account management in financial services/fintech/crypto, professional fluency in English and Cantonese, and familiarity with derivatives and CRM/support tooling.

Founding APAC Customer Success Manager responsible for acting as both implementation specialist and CSM for a defined book of upmarket customers. Own the customer journey from implementation and onboarding through adoption, health monitoring, and value realization; partner cross-functionally with Sales, Product, Support and Services. Role requires technical depth, project management, change management, and occasional travel (up to 10%).

Modern Health is hiring a Client Success / Client Manager based in Singapore to own employer relationships across APAC for enterprise accounts. The role requires ~8+ years of experience managing client relationships (B2B tech/employer benefits preferred), fluency in English, and proficiency with tools such as Salesforce, Gainsight, and Looker. The position must be performed within Singapore and candidates must be authorized to work there.