Encora seeks a Helpdesk/Service Desk Engineer to provide first-line IT support including OS troubleshooting, networking and application support. Role requires at least 1 year experience in IT helpdesk/service desk, knowledge of ITSM tools, basic application architecture understanding and proficiency in ITIL processes (incident, problem and change management), plus strong communication skills.

The Concierge Specialist IV will serve as a senior subject matter expert and primary contact for a portfolio of high-value Coinbase customers, resolving complex escalations, driving onboarding and product adoption (including staking and Coinbase One), mentoring junior agents, and partnering cross-functionally with Product, Engineering, Compliance, and Operations. Requires 4+ years in customer success/account management within financial services/fintech/crypto, professional fluency in Tamil, and current or prior CMS 6A license.

Serve as a senior subject matter expert and primary contact for Coinbase's highest-value customers. Own complex, escalated issue resolution cross-functionally, drive onboarding and product adoption, mentor junior Concierge agents, and surface feedback to improve processes and retention. Requires 4+ years in customer success/account management in financial services/fintech/crypto, professional fluency in English and Cantonese, and familiarity with derivatives and CRM/support tooling.

Ashby is hiring a Support Engineer in APAC to investigate and resolve or escalate complex issues involving integrations, APIs, permissions, data, reporting, migrations, and workflows. The role uses tools such as GitHub, Datadog, databases, and application logs to validate issues, produce reproducible escalations for Engineering, improve documentation and enablement, and help define APAC coverage and handoffs with global teams.

Canonical seeks a Linux/Desktop Support Engineer based in Singapore to investigate and resolve customer issues across the Desktop and Server stack for Ubuntu and related products. Responsibilities include owning support cases per SLA, troubleshooting (logs, stack traces, config), integrating Linux with authentication and network file systems, engaging customers via phone/ticketing/remote sessions, contributing knowledge-base articles, participating in a weekend rotation and traveling internationally up to twice a year.

Provide technical B2B SaaS support for APAC customers: troubleshoot integrations, reproduce and resolve complex issues, guide customers through detailed workflows and best practices, handle tickets end-to-end, and contribute to projects (e.g., synthesizing engineering work, building workflow automation). Requires strong technical troubleshooting, clear audience‑appropriate communication, ownership in asynchronous environments, and experience supporting SMB to enterprise customers.