Fully remote Project Director for clinical trials (oncology) responsible for overseeing global or large studies and portfolios, leading cross-functional teams, managing budgets and profitability, ensuring quality (eTMF/inspection readiness), driving project planning, risk and change management, client engagement and bid defense activities. Requires minimum 8 years clinical research experience and significant project management experience.

Join Primer's Product Support team as a Support Engineering Manager responsible for a growing team of ~5 Support Engineers across Asia, Europe and the Americas. You'll own day-to-day KPIs, triage, escalations and incident management (including post-mortems/RCA), remain technically hands-on with APIs/SDKs/logs, and partner with Product and Engineering to surface recurring issues and shape improvements. Requires 5+ years managing people and running a 24/7 distributed support operation and familiarity with ticketing tools and ITSM/BI solutions.

Intellistack is hiring a Tier-1 Customer Support Specialist in Krakow (hybrid). The role is the first line of support, delivering assistance via email, chat, and scheduled phone/video interactions, and supporting internal teams via Slack and documentation. Responsibilities include investigating issues using internal docs, support platforms, and AI-assisted tools; creating and maintaining support resources; and communicating customer feedback cross-functionally. Preferred experience: 1–2 years in customer support (SaaS preferred) and familiarity with APIs/webhooks, CRM/helpdesk tools (Salesforce, Zendesk, HubSpot), and basic web technologies.

Remote Senior Assigned Support Engineer (EMEA) responsible for end-to-end management of complex customer support cases for large GitLab customers, troubleshooting multi-layered issues using logs and low-level tools (e.g., strace), collaborating with Product/Development/Infrastructure/Customer Success to drive fixes and roadmap influence, and producing reusable support content such as knowledge articles and runbooks. Requires strong Linux/system administration, GitLab and CI/CD experience, scripting (Ruby/Bash), and familiarity with Kubernetes and MVC frameworks.

MailerLite seeks a Customer Support Specialist to investigate and resolve complex technical customer issues, collaborate with Technical Support and Engineering, improve self-serve resources, and work alongside AI support. Role requires 2+ years of B2B SaaS live chat and email support experience, fluency in English and Spanish, and familiarity with tools/tech like Intercom, Slack, DNS, API, HTML, WordPress and e-commerce. Remote-first, shift-based covering EMEA or Asia-Pacific hours. Salary stated: 30,000–37,000 USD/year.

Ashby is hiring a Product Support Engineer for EMEA to investigate and resolve complex issues involving integrations, APIs, logs, data, configuration, and workflows. The role owns escalations to Engineering (providing reproducible evidence and root-cause hypotheses), improves documentation and enablement, and establishes EMEA coverage and handoff practices across European time zones. Locations explicitly listed include multiple European countries.

Ashby is hiring Product Support Specialists across EMEA to work one weekend day in exchange for a weekday off (typical schedules: Tue–Sat or Sun–Thu). The role focuses on owning complex SaaS troubleshooting from report through resolution, handling integrations, reproducing and diagnosing issues, escalating when appropriate, and contributing to projects such as enablement and workflow automation. Onboarding includes product training and taking tickets in week one.

Full-time Product Support Engineer role (based in Poland) supporting Veeva's product suite in a 2nd/3rd-line capacity. Responsibilities include diagnosing and troubleshooting production issues, replicating issues in test environments, coordinating releases and configuration changes, documenting processes, and interfacing with development, QA, product management, and professional services. Requires 2+ years support experience, fluency in English, and familiarity with tools such as FTP, Postman, and AWS Tools. Employment is via a Contract of Employment with Veeva Systems Poland sp. z o.o.; Veeva does not anticipate sponsoring work visas. Listed total compensation: 106,000–180,000 PLN (annual, total compensation).

Remote Senior Technical Support Engineer role supporting enterprise customers of a cybersecurity SaaS. Responsibilities include troubleshooting complex frontend/backend issues, working with engineering/product/security teams, debugging and building small automation tools, and mentoring other support engineers. Requires 5+ years in software engineering or technical support, proficiency in Python, JavaScript, HTML, CSS, and experience with distributed systems and web security.

Percona is hiring a remote PostgreSQL Database Support Engineer for the EMEA region. Responsibilities include investigating and resolving production database issues, performance tuning, backup and recovery (pgBackRest, WAL-G, pg_basebackup, PITR), high-availability work, Linux administration, monitoring, and producing community/customer-facing content (knowledgebase articles, blogs, webinars). Occasional travel for meetings, conferences or customer visits is required. English customer-facing communication is required.