Granicus seeks a Customer Success Consultant to act as a strategic advisor for a portfolio of public-sector customers, driving adoption of its SaaS solutions, developing Success Plans, conducting quarterly strategic reviews, supporting budget planning, and identifying expansion opportunities. Role requires strong consultative and analytical skills, experience with CRM tools (Salesforce preferred), 3–5+ years in customer success/account management/consulting, and willingness to travel up to 25%. Salary range stated: USD 60,600–73,000 per year.

Lead recruiting, coaching, performance management, staffing and service delivery for worldwide technical support; manage incident and escalation response, KPI tracking and reporting, and cross-functional initiatives with product, engineering and implementation teams. Requires 5+ years of direct leadership in a client-facing/technical support environment; experience with Salesforce Service Cloud, Jira, Power BI, multi-channel contact centers, Agile and ITIL is preferred.

Ashby is hiring a Support Engineer in APAC to investigate and resolve or escalate complex issues involving integrations, APIs, permissions, data, reporting, migrations, and workflows. The role uses tools such as GitHub, Datadog, databases, and application logs to validate issues, produce reproducible escalations for Engineering, improve documentation and enablement, and help define APAC coverage and handoffs with global teams.

Provide technical and product support for Granicus customers: manage inbound queues and customer tickets to meet SLAs, troubleshoot and investigate software issues, assist with case escalations, contribute to on-call support, and maintain expert knowledge of multiple Granicus products while collaborating across teams.