The Experience Partner is a remote-facing role working with government clients to define and deliver customer experience programs, manage scope and delivery, maintain relationships, and grow revenue through upsells and cross-sells. The role requires consulting and program/account management experience (4-6 years preferred), familiarity with human-centered design and data-driven approaches, and the ability to represent the company as a public sector CX advisor.

Granicus seeks a Customer Success Consultant to act as a strategic advisor for a portfolio of public-sector customers, driving adoption of its SaaS solutions, developing Success Plans, conducting quarterly strategic reviews, supporting budget planning, and identifying expansion opportunities. Role requires strong consultative and analytical skills, experience with CRM tools (Salesforce preferred), 3–5+ years in customer success/account management/consulting, and willingness to travel up to 25%. Salary range stated: USD 60,600–73,000 per year.

Lead recruiting, coaching, performance management, staffing and service delivery for worldwide technical support; manage incident and escalation response, KPI tracking and reporting, and cross-functional initiatives with product, engineering and implementation teams. Requires 5+ years of direct leadership in a client-facing/technical support environment; experience with Salesforce Service Cloud, Jira, Power BI, multi-channel contact centers, Agile and ITIL is preferred.

Remote-first role within Granicus' in-house digital agency (GXG). Responsibilities include designing outcome-driven workshops, applying CX and human-centered design methods (journey mapping, personas, ideation), synthesizing insights into actionable recommendations, and leading virtual/hybrid sessions using Zoom/Teams and collaborative whiteboards. Prefers experience with government clients, digital communications tools (email, CMS, social), and 5+ years of consulting, digital strategy, UX, or CX experience. Salary range listed: USD 93,000–120,000 per year. Up to 30% travel required.

Senior CRM Manager responsible for end-to-end CRM and lifecycle strategy, owning email marketing, segmentation, campaign planning and optimisation. Requires leading a team of CRM specialists, strong technical experience with Iterable or similar platforms, data-driven analytics skills and a minimum of 8 years' CRM/lifecycle marketing experience. Role emphasizes deliverability, compliance (SPAM Act, GDPR), AI/automation and cross-functional collaboration.