Replit is hiring a Premium Support Engineer to deliver rapid, expert support for high-value customers. Responsibilities include diagnosing and resolving complex issues across the Replit platform, leading communications during incidents, escalating and tracking bugs with Product and Engineering, and contributing to tooling, automation, and documentation. Requires 4+ years in technical/developer support or systems engineering, strong debugging skills (JavaScript, Python or similar), and professional fluency in English and Japanese.

Ashby is hiring a Support Engineer in APAC to investigate and resolve or escalate complex issues involving integrations, APIs, permissions, data, reporting, migrations, and workflows. The role uses tools such as GitHub, Datadog, databases, and application logs to validate issues, produce reproducible escalations for Engineering, improve documentation and enablement, and help define APAC coverage and handoffs with global teams.

Provide primary support for Red Hat enterprise customers (focus on Japan) via phone and email, handle account and subscription inquiries, troubleshoot and escalate issues, and contribute to knowledge base. Native-level Japanese and strong English required; Mandarin is a plus. Minimum 3 years in customer service; Linux/IT background advantageous.

Provide technical B2B SaaS support for APAC customers: troubleshoot integrations, reproduce and resolve complex issues, guide customers through detailed workflows and best practices, handle tickets end-to-end, and contribute to projects (e.g., synthesizing engineering work, building workflow automation). Requires strong technical troubleshooting, clear audience‑appropriate communication, ownership in asynchronous environments, and experience supporting SMB to enterprise customers.

Lead and develop a Product Support team in Tokyo to deliver technical support for Veeva applications across Japan and the broader Asia‑Pacific region. Responsibilities include hiring and onboarding, day‑to‑day operations, SLA and ticket management, escalation handling, cross‑functional collaboration with Product and Engineering, and local process and training initiatives. Requirements: 5+ years in application/technical product support, 3+ years managing technical support teams, experience with enterprise ticketing systems (e.g., Zendesk, Jira), fluent Japanese and proficient English.