The role reports to the Manager of Customer Reliability and focuses on senior technical support and escalation for container/cloud security products. Responsibilities include troubleshooting, engineering escalations, knowledge base and training development, bug triage, and participating in on-call rotation. Requires 5+ years of relevant experience, advanced Kubernetes and Linux skills, scripting (Bash/Shell/Python), and familiarity with public cloud providers (AWS, Azure, GCP). Salary range €44,200–€55,200 per year.

Object First seeks a Technical Support Engineer to diagnose and resolve software and hardware issues for Veeam backup/storage customers. Responsibilities include troubleshooting, RCA and log analysis, validating documentation, building lab environments, and collaborating with cross-functional teams. Role requires proficiency in English and Italian and hands-on experience with Veeam ecosystem components (VMware, Hyper-V, public clouds), Ubuntu and Windows Server, and server hardware. Remote work options are available.