Elastic seeks a Senior Support Engineer in Bangalore with 7+ years' experience in technical support or system administration. Responsibilities include resolving customer issues within SLAs, on-call rotations, creating lab repros, contributing to documentation and knowledge base, and working with developers on escalations. Required skills include cloud and container technologies (Kubernetes, Docker, AWS/GCP/Azure), systems administration (Linux/Windows), networking, Java, web/app servers, APIs/REST, SSO/AD, scripting, packet analysis (Wireshark), and support tools like Salesforce, Zendesk, and JIRA.

Twilio is hiring a Technical Support Engineer 2 (Email Infra) based remotely in India to support EMEA customers. The role requires 3+ years of experience with email infrastructure (MUA/MTA), SMTP, SSL/TLS, RESTful APIs, cloud solutions, and troubleshooting network issues. Shift work and occasional travel are required; the position includes collaboration via Slack and JIRA and contributes to internal/external technical documentation.

Full-time Supervisor, Managed Services based in India. Responsible for leading, mentoring, and coaching Support Analysts; overseeing daily support operations across phone, ticketing, and other channels; managing escalations; maintaining documentation and knowledge base; performing quality audits and driving process improvements. Requires 2+ years in Help Desk/Service Desk/Technical Support or Managed Services and prior supervisory experience.

Manage and grow the Partner Help Desk within Partner Revenue Strategy & Operations: oversee review of partner deal registrations, partner agreements and portal/workflow issues; lead trainings, documentation, process improvements and escalations; collaborate with sales, partner operations, legal and IT. Role is India-based and requires remote availability from 6:00 PM IST to overlap with EMEA and US timezones. Requirements include 3+ years in help desk/support, 3+ years in partner operations, 1+ year in a managerial role and experience with CRM systems (preferably Salesforce).

Granicus seeks a Customer Success Consultant to act as a strategic advisor for a portfolio of public-sector customers, driving adoption of its SaaS solutions, developing Success Plans, conducting quarterly strategic reviews, supporting budget planning, and identifying expansion opportunities. Role requires strong consultative and analytical skills, experience with CRM tools (Salesforce preferred), 3–5+ years in customer success/account management/consulting, and willingness to travel up to 25%. Salary range stated: USD 60,600–73,000 per year.

The role supports cloud billing and invoicing processes including account reconciliations, handling customer billing disputes, processing return authorizations and credit memos in NetSuite, light collections and chargeback submissions, and generating reconciliation reports. Requires 3+ years in billing or related financial operations, proficiency with Excel and basic SQL, experience with case management systems, and collaboration with support, legal, order ops and engineering teams.

Provide technical and product support for Granicus customers: manage inbound queues and customer tickets to meet SLAs, troubleshoot and investigate software issues, assist with case escalations, contribute to on-call support, and maintain expert knowledge of multiple Granicus products while collaborating across teams.

The role delivers high-level, personalised support to Premium members, handling complex and sensitive cases, measuring performance by CSAT/TPH/QA, mentoring colleagues, and contributing to process improvements. Requires minimum 3 years in premium support or client-facing account management and near-native/native English.