Member Support role focused on managing the most sensitive and complex member situations (mental or physical ill-health, financial distress, mental capacity). Requires flawless English, strong empathy, de-escalation skills, attention to detail, and strict adherence to data protection and DSAR guidelines while collaborating with fraud, compliance and back-office teams.

The role supports cloud billing and invoicing processes including account reconciliations, handling customer billing disputes, processing return authorizations and credit memos in NetSuite, light collections and chargeback submissions, and generating reconciliation reports. Requires 3+ years in billing or related financial operations, proficiency with Excel and basic SQL, experience with case management systems, and collaboration with support, legal, order ops and engineering teams.

Twilio seeks a Fast Track Onboarding Specialist to provide personalized onboarding and A2P compliance guidance, manage onboarding SLAs and credit utilization, engage directly with customers (calls, Slack, ServiceNow), report metrics, and liaise with operations and product teams. Role is remote in India and operates NAMER shift (evening/night IST). Requires 2+ years' experience with A2P products and direct client interaction.

Lead recruiting, coaching, performance management, staffing and service delivery for worldwide technical support; manage incident and escalation response, KPI tracking and reporting, and cross-functional initiatives with product, engineering and implementation teams. Requires 5+ years of direct leadership in a client-facing/technical support environment; experience with Salesforce Service Cloud, Jira, Power BI, multi-channel contact centers, Agile and ITIL is preferred.

Provide technical support for Twilio's platform with focus on email infrastructure (MUA/MTA, SMTP, TLS/SSL). Resolve complex customer issues, collaborate with Product and Engineering via Slack and JIRA, contribute to knowledge bases, and may work irregular shifts including weekends. Required: 3+ years experience, RESTful/API knowledge, cloud solutions familiarity, network troubleshooting, and strong written/verbal communication.

Provide Tamil and English customer support to Tide's Indian members, handle banking-related queries (transactions, direct debits, missing payments), moderate social media posts, use tools such as Kustomer, Zendesk, GSuite and Jira, identify recurring issues and help create workflows, and mentor new team members. Role expects 1–4 years' experience in customer support, ideally with finance/startup exposure.

Provide around-the-clock support to SME members in India, handle banking issues (unfamiliar transactions, missing payments, direct debits), respond to social media queries, mentor new team members, identify recurring issues and create workflows. Requires proficiency in Telugu, excellent English, 1-4 years of customer support experience, and experience with customer satisfaction metrics and industry tools.

The role is a Senior Complaints Analyst based in Hyderabad, India, handling UK member and non-member complaints. Responsibilities include investigating complaints, ensuring responses meet FCA/FOS/TCF/Consumer Duty requirements, performing root cause analysis, drafting compliant final response letters, supporting vulnerable customers, and collaborating with internal teams.

Provide technical and product support for Granicus customers: manage inbound queues and customer tickets to meet SLAs, troubleshoot and investigate software issues, assist with case escalations, contribute to on-call support, and maintain expert knowledge of multiple Granicus products while collaborating across teams.

Provide technical support to customers and partners (chat, email, phone, screen share); troubleshoot cloud and container issues for Ocean and Elastigroup integrated with Flexera One; create and maintain knowledge base articles; communicate with Product and Engineering; work hours to align with global customers. Requires 3+ years experience, strong communication, troubleshooting skills, and experience with at least one cloud provider (AWS, Azure, GCP); Kubernetes and cloud certifications preferred.