Lead partner-facing technical enablement, develop integration guides and reference architectures, support post-sales implementations and escalations, and act as technical liaison between partners and product/engineering. Role is remote, located in India, and requires travel up to 25%.

Responsible for guiding clients through Safeguard Global’s EOR and simple Managed Services implementations. Own implementation projects and project plans, coordinate internal teams and partners, drive platform setup and training, monitor progress, identify risks and escalate issues, and maintain go‑live forecasts. Remote role available for candidates in the Philippines, Mexico, and India.

Role requires 5+ years in Clinical Data Management (product management, consulting, or professional services) with hands-on experience in Veeva EDC and/or Veeva DQS. Responsibilities include customer engagement, community building, feeding customer insights to Product Management, promoting AI/RBQM-driven product capabilities, and collaborating with field and cross-functional teams. Based in India (preferred Bengaluru or Hyderabad) with 15–30% travel.

Veeva seeks a Product Expert in Clinical Data Management (based in India) with 5+ years' experience, hands-on Veeva EDC and/or DQS knowledge, strong English communication and analytical skills, and willingness to travel ~15-30%. Responsibilities include product evangelism, release education, customer advocacy, community engagement, and feeding customer insights into product decisions.

Customer Success Manager (India, remote) responsible for long-term success, value and retention of an enterprise customer portfolio using MariaDB. Key duties include onboarding, adoption, expansion, conducting business reviews, managing escalations with technical teams, coordinating with Sales Engineers and Professional Services, measuring customer health, and driving net retention. Requires 2+ years customer-facing enterprise software experience and fluency in English. Travel up to 40%.

Act as primary point of contact for a portfolio of customers, driving expansion, renewals and retention through strategic account planning, forecasting, stakeholder engagement and collaboration with cross-functional teams. Role requires quota-carrying account management or new business sales experience (minimum 4+ years quota-carrying experience; ideal 8+ years total). Familiarity or interest in databases/cloud technologies (MongoDB) is preferred.

Manage and grow the Partner Help Desk within Partner Revenue Strategy & Operations: oversee review of partner deal registrations, partner agreements and portal/workflow issues; lead trainings, documentation, process improvements and escalations; collaborate with sales, partner operations, legal and IT. Role is India-based and requires remote availability from 6:00 PM IST to overlap with EMEA and US timezones. Requirements include 3+ years in help desk/support, 3+ years in partner operations, 1+ year in a managerial role and experience with CRM systems (preferably Salesforce).

The Experience Partner is a remote-facing role working with government clients to define and deliver customer experience programs, manage scope and delivery, maintain relationships, and grow revenue through upsells and cross-sells. The role requires consulting and program/account management experience (4-6 years preferred), familiarity with human-centered design and data-driven approaches, and the ability to represent the company as a public sector CX advisor.

Cast AI is hiring a Technical Support Engineer in Bengaluru, India to support customers using their cloud-native/Kubernetes automation platform. The role requires 3+ years of hands-on Kubernetes administration and troubleshooting (cluster management, networking, storage), strong Linux/Unix skills, experience with at least one major public cloud (AWS, Azure, or GCP), SaaS/customer support experience, on-call participation, and excellent English. CKA/CKAD and Terraform certifications are listed as nice-to-have. Cast AI does not provide visa sponsorship.

Granicus seeks a Customer Success Consultant to act as a strategic advisor for a portfolio of public-sector customers, driving adoption of its SaaS solutions, developing Success Plans, conducting quarterly strategic reviews, supporting budget planning, and identifying expansion opportunities. Role requires strong consultative and analytical skills, experience with CRM tools (Salesforce preferred), 3–5+ years in customer success/account management/consulting, and willingness to travel up to 25%. Salary range stated: USD 60,600–73,000 per year.

Remote-first role within Granicus' in-house digital agency (GXG). Responsibilities include designing outcome-driven workshops, applying CX and human-centered design methods (journey mapping, personas, ideation), synthesizing insights into actionable recommendations, and leading virtual/hybrid sessions using Zoom/Teams and collaborative whiteboards. Prefers experience with government clients, digital communications tools (email, CMS, social), and 5+ years of consulting, digital strategy, UX, or CX experience. Salary range listed: USD 93,000–120,000 per year. Up to 30% travel required.

The role is a customer-facing infrastructure specialist on the Customer Reliability Engineering team, responsible for operating, monitoring, and improving cloud infrastructure and Kubernetes clusters for Astronomer's managed Airflow service. Requires ~5+ years experience, 3+ years with Kubernetes, cloud (AWS/GCP/Azure), Linux, observability and troubleshooting; includes hybrid on-site expectation (>=3 days/week), a 6-hour pager window, and paid weekend on-call rotation.

Lead a team of engineers delivering automation solutions on a SOAR platform (Swimlane). Role combines hands-on delivery—customer implementations, integrations, migrations and technical escalation—with coaching, performance reviews, cross-functional partnership, and customer-facing responsibilities. Requires 2+ years in Professional Services/Consulting/Technical Delivery at a security vendor or SOC/IR experience and 1+ year mentoring or leading engineers. Location: Remote (India).

Hightouch seeks a Technical Account Manager to be the primary technical partner for large enterprise customers in the APJ region. Responsibilities include project-managed onboarding, driving adoption, providing proactive technical guidance, collaborating on escalations with Support and Engineering, and surfacing product use cases. The role requires 5+ years of combined business and technical experience and strong skills in SQL, databases, APIs, reporting tools, project management, and troubleshooting.

Sell CrowdStrike's cybersecurity solutions within a specified territory from prospecting to closure. Responsibilities include pipeline building, collaborating with Sales Engineers and SDRs, forecasting, becoming product and industry expert, and managing renewals and upsell. Requires proven quota-carrying sales experience, ability to sell complex multi-product solutions to C-level and technical buyers, technical aptitude, and experience using AI technologies to improve workflows.

The Strategic Partner Manager oversees operational performance of third-party technical support vendors, driving improvements across KPIs, SLAs, quality, and productivity. The role partners with vendor leadership and internal teams (Engineering, Product, Customer Success, Support Operations) to manage escalations, readiness, process documentation, and data-driven reporting. Requires 10+ years in technical support, vendor/BPO operations, analytics, and cross-functional program management.

The role delivers high-level, personalised support to Premium members, handling complex and sensitive cases, measuring performance by CSAT/TPH/QA, mentoring colleagues, and contributing to process improvements. Requires minimum 3 years in premium support or client-facing account management and near-native/native English.

Proofpoint seeks a Senior Customer Success Manager to act as a post-sales, customer-facing trusted advisor. Responsibilities include creating and owning Customer Success Plans (CSPs), conducting health checks, driving product adoption, identifying at-risk customers and leading cross-functional remediation, and providing structured customer feedback to product teams. Role requires 5+ years relevant experience and a strong technical background in cybersecurity, email, networking, and enterprise security. Minimal to light travel (~25%+).

Technical Account Manager role at Proofpoint requiring 4+ years of experience to deliver proactive technical leadership and support to strategic customers. Responsibilities include incident/crisis response, customer advocacy, system integration knowledge (network, security, systems administration, messaging), project and process management, and delivering executive presentations. Technical requirements include Linux, SMTP, MySQL and working knowledge of Windows, Active Directory, and Microsoft Exchange.