Cast AI seeks a Technical Support Engineer (Bengaluru) to troubleshoot and administer Kubernetes clusters and cloud-native environments. Requires 3+ years hands-on Kubernetes administration (cluster management, networking, storage), strong Linux/Unix skills, experience with at least one public cloud (AWS/Azure/GCP), SaaS/customer-facing support experience, and excellent English. Role includes owning issues end-to-end, contributing documentation, mentoring juniors, and participating in on-call rotation. Cast AI does not provide visa sponsorship.

Remote role based in India to lead Twilio's VSPA Customer Support team (IN). Responsibilities include people management (hiring, coaching, performance), ensuring operational excellence (CSAT, SLAs, backlog), escalation and incident management, using tools such as Zendesk, Tableau, and Looker, and driving process improvement and documentation. Requires 10+ years relevant experience with 4+ years in people management and strong technical skills (Java, SQL, REST/API, cloud).

Lead strategic customer relationships across Granicus solutions, own a book of business, drive program delivery and compliance, provide CX and human-centered design expertise, generate upsell and cross-sell opportunities, and serve as primary executive contact. Role expects 2+ years relevant experience and may require occasional travel for in-person customer meetings.

Director-level individual contributor who serves as primary technology advisor for strategic client accounts. Responsibilities include building senior client relationships, defining account-level technology strategies and roadmaps, facilitating cross-functional collaboration, supporting commercial proposals and contract alignment, enabling delivery and escalation management, and mentoring related roles. Requires 10+ years in client-facing technology or consulting roles; experience in regulated or life-sciences environments and knowledge of SDLC, validation, and enterprise integrations preferred. Role is remote from multiple Indian cities.

Responsible for owning forecasts and capacity models across consumer support queues and markets, building multi-scenario staffing plans, partnering with vendors/BPOs, and aligning plans with Finance and Recruiting. Requires minimum 4 years WFM experience, strong Excel/Sheets and data skills, experience with WFM platforms, and responsible use of generative AI.

The Senior Experience Partner is a customer-facing CX and delivery expert who defines experience proposals, supports project kickoff and delivery, maintains executive relationships, ensures operational compliance, and drives growth through upsells and cross-sells. The role requires 2–3 years of experience in digital services or managing portfolios of projects, familiarity with human-centered design, commercial acumen including P&L management, and readiness for occasional in-person customer meetings and travel. The company operates as remote-first with teams across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

Twilio seeks a Fast Track Onboarding Specialist to provide personalized onboarding and A2P compliance guidance, manage onboarding SLAs and credit utilization, engage directly with customers (calls, Slack, ServiceNow), report metrics, and liaise with operations and product teams. Role is remote in India and operates NAMER shift (evening/night IST). Requires 2+ years' experience with A2P products and direct client interaction.

Lead recruiting, coaching, performance management, staffing and service delivery for worldwide technical support; manage incident and escalation response, KPI tracking and reporting, and cross-functional initiatives with product, engineering and implementation teams. Requires 5+ years of direct leadership in a client-facing/technical support environment; experience with Salesforce Service Cloud, Jira, Power BI, multi-channel contact centers, Agile and ITIL is preferred.

Remote-first role within Granicus' in-house digital agency (GXG). Responsibilities include designing outcome-driven workshops, applying CX and human-centered design methods (journey mapping, personas, ideation), synthesizing insights into actionable recommendations, and leading virtual/hybrid sessions using Zoom/Teams and collaborative whiteboards. Prefers experience with government clients, digital communications tools (email, CMS, social), and 5+ years of consulting, digital strategy, UX, or CX experience. Salary range listed: USD 93,000–120,000 per year. Up to 30% travel required.

The role is a customer-facing Technical Adoption Manager for VMware Cloud Foundation, responsible for onboarding, driving consumption and adoption, delivering roadmaps and assessments, providing solution guidance and optimizing operations. Location is in India (mentions Bangalore and Mumbai); the posting requires 12+ years of related experience and VCF/VCP/VCAP or equivalent VMware certifications. The role involves frequent travel to customer sites.

Manage end-to-end payroll cycle for workers, handle queries, ensure compliant and timely payroll processing, generate sales invoices and manage funding/billing, maintain employee records, and coordinate onboarding/offboarding and background checks. Requires 2–3 years' experience and strong communication skills in English and the local language. Fixed-term remote role based in India supporting EMEA.

Granicus is hiring a Senior Experience Partner to serve as a trusted, strategic adviser for government customers. The role spans pre-sales and post-sales activities, owning programs across an assigned book of business, driving adoption and growth, managing delivery scope/timelines/quality, building executive relationships, and representing the company in public-sector CX and digital services engagements. Requires 7+ years’ experience in digital services, program/project management, and customer or account leadership.

The AI Solutions Advisor is a remote, pre-sales overlay role responsible for driving demand, conducting high-volume AI discovery with public sector prospects and customers, qualifying opportunities, scoping pre-sales engagements (workshops, demos, pilots), and maintaining pipeline hygiene in Salesforce. The role requires partnering with AEs, BDRs, AI value engineers, RevOps, and marketing to progress opportunities and surface customer patterns to product and GTM teams.

Manage multiple GovQA implementation projects from kickoff to launch for public-sector clients, maintain project plans and status, deliver online client trainings, deploy GovQA products for small-to-medium clients, advocate implementation best practices, and collaborate with Technical Consultants, Trainers and Product Development. Remote-first role supporting customers across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

Lead and execute CRM strategies for subscription products to improve retention and customer lifetime value. Manage and mentor a Senior CRM Executive, apply advanced analytics, segmentation, predictive modelling and behavioural analytics to reduce churn, and collaborate cross-functionally with Marketing, Sales and Product. Requires 3+ years CRM experience, strong CRM/marketing automation skills and excellent spoken and written English; experience with tools such as Iterable, Salesforce, Segment, Looker, Jira and GSuite.

Senior individual contributor responsible for architecting technical success strategies for top APAC enterprise accounts, driving DevSecOps and application security adoption, influencing product roadmap, mobilizing cross-functional teams, leading/mentoring regional TSMs, and representing Snyk in regional forums. Requires 10+ years in customer-facing technical roles and experience with tools like GitHub, GitLab, Jira, Jenkins.

Lead a team of engineers delivering automation solutions on a SOAR platform (Swimlane). Role combines hands-on delivery—customer implementations, integrations, migrations and technical escalation—with coaching, performance reviews, cross-functional partnership, and customer-facing responsibilities. Requires 2+ years in Professional Services/Consulting/Technical Delivery at a security vendor or SOC/IR experience and 1+ year mentoring or leading engineers. Location: Remote (India).

Proofpoint is hiring a Senior Customer Marketing Manager for EMEA to run customer advocacy and community programmes, manage an end-to-end customer awards programme, create customer content (case studies, testimonials, videos), activate peer review and Gartner Peer Insights initiatives, and report on advocacy impact. Role is remote in India, works UK hours, and requires 6+ years in B2B/customer marketing with experience building advocacy programmes and managing complex stakeholder and programme logistics.

Hightouch seeks a Technical Account Manager to be the primary technical partner for large enterprise customers in the APJ region. Responsibilities include project-managed onboarding, driving adoption, providing proactive technical guidance, collaborating on escalations with Support and Engineering, and surfacing product use cases. The role requires 5+ years of combined business and technical experience and strong skills in SQL, databases, APIs, reporting tools, project management, and troubleshooting.

CrowdStrike is hiring a Corporate Account Manager to serve as the primary contact for corporate customers in the AP & Telangana region (remote in Hyderabad). Responsibilities include managing the contract renewal cycle, driving upsell and cross-sell opportunities, achieving quota-based growth, collaborating with internal teams (Customer Success, Managed Services), providing high-touch customer service, and delivering product feedback. The role requires full sales-cycle experience selling to technical audiences and familiarity with sales frameworks such as MEDDPICC and Sandler.