
Support Specialist • Managed Services - (x)OC
Provide Tier 2 IT support for Microsoft core business applications and operating systems, troubleshoot via phone and ticketing system, perform desktop-level fixes (software/hardware installs, backups), maintain documentation and inventory, liaise with vendors, and record time against managed services contracts. Requires practical experience with Windows Desktop OS, Windows Server, Active Directory, Group Policy and at least 2 years supporting Microsoft-based environments; Exchange, VLAN, VPN, Meraki, FortiGate and SD-WAN are listed as preferred.









