The role is a remote, Ireland-based Technical Support Engineer 2 on Twilio's Voice, Platform Application & Segment teams. Responsibilities include resolving customer issues with Twilio APIs/SDKs, troubleshooting QoS, SIP/VoIP/IP telephony, networking (TCP/UDP, SSL/TLS), writing SQL queries, collaborating via Slack and JIRA, and participating in rostered shifts including occasional weekends and holidays. Approximately 5% travel is anticipated.

Provide technical support for Twilio Programmable Messaging: troubleshoot SMS deliverability, debug customer code, communicate with customers via phone/email/chat, file reproducible bugs in JIRA, collaborate via Slack, and surface customer issues for process improvement. Role is remote and based in Ireland with occasional travel.

Twilio is hiring a remote Technical Support Engineer 2 based in Ireland to provide product support for its Email platform. Responsibilities include handling customer inquiries across channels, troubleshooting complex issues, logging and categorizing tickets, escalating to Product and Engineering, contributing to the knowledge base, mentoring team members, and meeting SLAs/CSAT goals. Required: 3+ years in client-facing customer/technical support (Email, Communications, SaaS or related).

Twilio is hiring a remote Technical Support Engineer 2 based in Ireland to support its Email platform. Responsibilities include handling customer inquiries across phone, email, chat and social channels, troubleshooting complex issues, logging and categorizing tickets, acting as an escalation point, participating in incident/oncall rotations, contributing to the knowledge base, and mentoring junior team members. The role requires 3+ years in client-facing technical/customer support (Email, Communications, SaaS or related), strong communication and problem-solving skills, and willingness to work defined hours (8:00–17:00 Ireland time, Tue–Sat) with occasional travel.

Twilio is hiring a Technical Support Engineer (level 3) to remotely support customers based in Ireland. The role involves resolving complex requests across phone/email/chat and other channels, troubleshooting APIs, web technologies and real-time communications (VoIP/SIP/WebRTC), documenting cases, participating in on-call rotations, and contributing to knowledge articles and process improvements. Approximately 15% travel is anticipated.

Ashby is hiring Product Support Specialists across EMEA to work one weekend day in exchange for a weekday off (typical schedules: Tue–Sat or Sun–Thu). The role focuses on owning complex SaaS troubleshooting from report through resolution, handling integrations, reproducing and diagnosing issues, escalating when appropriate, and contributing to projects such as enablement and workflow automation. Onboarding includes product training and taking tickets in week one.