
Incident Commander
Twilio is hiring an Incident Commander to own and evolve company-wide incident response. The role facilitates incidents across all severities (including highest-severity), orchestrates cross-functional response, enforces incident practices, drives incident data quality and tooling strategy, and leads post-incident reviews. Requires 5+ years leading high-severity incident response, strong executive and stakeholder communication, cross-functional experience, and a curious, investigative mindset.








