Serve as a senior subject-matter expert and primary contact for a portfolio of high-value Coinbase customers. Lead complex escalations working cross-functionally (Product, Engineering, Compliance, Operations), drive onboarding and product adoption, mentor junior Concierge agents, and surface customer feedback to improve processes and retention. Requires 4+ years in customer success/account management within financial services/fintech/crypto and professional fluency in Mandarin and English.

Remote (UK) senior Concierge Specialist role at Coinbase managing a portfolio of high-value customers end-to-end, resolving complex escalations with cross-functional partners, driving onboarding and product adoption (including staking and Coinbase One), mentoring junior agents, and surfacing customer feedback to improve processes. Requires 4+ years in customer success/account management within financial services/fintech/crypto, professional fluency in French and English, and familiarity with derivatives; annual base salary range £52,920–£58,800.

Remote Lead, Community Support role responsible for driving cross-functional projects, improving core support tooling (Intercom/Fin/Zendesk), managing vendor relationships, and staying grounded by handling tickets regularly. Requires 8+ years in community/customer/user support, strong analytical skills, and experience with support platforms. US salary listed at $117,014 USD/year. Role requires schedule overlap with US, UK, and Singapore timezones; Kickstarter supports hires in specified US states and the United Kingdom.

Lead recruiting, coaching, performance management, staffing and service delivery for worldwide technical support; manage incident and escalation response, KPI tracking and reporting, and cross-functional initiatives with product, engineering and implementation teams. Requires 5+ years of direct leadership in a client-facing/technical support environment; experience with Salesforce Service Cloud, Jira, Power BI, multi-channel contact centers, Agile and ITIL is preferred.

Provide end-to-end ownership of customer issues for Ramp’s payments and finance products, triaging and troubleshooting across payments, bank linking, accounting syncs and card programs. The role requires experience with customer support tools (Zendesk, Slack), active use of AI tooling, strong escalation management, clear communication, and willingness to work a 40-hour shift schedule including evenings/weekends as part of UK overnight coverage.

Deliver fast, expert technical support to Replit's highest-value customers under strict SLAs. Responsibilities include debugging complex issues (JavaScript/Python), incident response and customer communications during outages, escalating and tracking fixes with Product and Engineering, contributing to tooling and automation, and mentoring other support engineers. Requires 3+ years in technical/developer support or systems engineering and familiarity with tools like Zendesk, Linear, and Slack.

Provide technical and product support for Granicus customers: manage inbound queues and customer tickets to meet SLAs, troubleshoot and investigate software issues, assist with case escalations, contribute to on-call support, and maintain expert knowledge of multiple Granicus products while collaborating across teams.

Ashby is hiring Product Support Specialists across Europe to own complex SaaS troubleshooting from first report through resolution, including isolating configuration issues, reproducing ambiguous behavior, escalations, and customer communication. The role requires working one weekend day (Tue–Sat or Sun–Thu schedules), participating in team projects (e.g., workflow automation, enablement), and will include a structured onboarding and multi-stage interview process.

Full-time remote Social Media Monitoring Specialist responsible for monitoring activity on client social profiles (Facebook, Twitter, Instagram, LinkedIn, YouTube, Blogs, Pinterest, etc.), providing customer care using native dashboards and third-party tools, using SOPs and template responses, performing research to answer messages, escalating as needed, and collaborating with account managers. Requires 40 hours/week availability overlapping specified regional hours, at least 1 year of phone or online customer service experience, and fluency in English. Permanent position with company-provided bootcamp training and ongoing development.

The role is an AI-first Customer Success position at a telehealth SaaS. Responsibilities include onboarding, building logic-based questionnaires and workflows, triaging software and order issues, driving adoption, upselling medications, analyzing engagement metrics, delivering demos, and documenting AI-native prompts and processes. Requires 5+ years in Customer Success/Client Services (SaaS), experience with e-commerce and telehealth, handling large/enterprise customers, and proficiency in English. The role may require weekend work.