Customer Service Incident Coordinator (12-month FTC) providing Dutch- and English-language support to customers impacted by identity theft, fraud, and data breaches. Responsibilities include telephone customer interviews, case review and documentation, coordination with internal/external stakeholders, remediation support, and escalation management; evening shift (Sat–Wed 16:30–01:00).

Provide empathetic telephone support and case management for customers impacted by identity theft, fraud, or data breaches. Responsibilities include conducting customer interviews, analysing incidents, documenting case information, coordinating with internal and external stakeholders, preparing correspondence, and escalating cases as needed. Role is remote (UK) with a night shift schedule.

Capital One UK (Velocity Black) is hiring a remote, permanent Concierge Specialist to deliver luxury concierge services 24/7 via a proprietary app. Responsibilities include communicating with clients, vendors and internal teams, demonstrating the product interface, and completing end-to-end member requests. The role requires proven experience in luxury concierge or hospitality, strong verbal and written communication, multitasking, and availability for flexible hours including evenings and weekends.

The Complaints Analyst III at Coinbase (London, onsite five days/week) will investigate and resolve consumer, regulatory, and litigation-support complaints end-to-end, maintain case records in Salesforce, escalate complex cases, and support quality and process improvements. Requires 1–2 years' experience in complaints handling, customer service, or dispute resolution in financial services/regulated industries, strong written communication, meeting SLA/QC targets, and proficiency in English. Annual base salary listed at £53,100.

Provide telephone-based support and case management for customers impacted by identity theft, fraud or data breaches. Responsibilities include interviewing customers, analysing cases, coordinating with clients and internal experts, preparing correspondence with third parties, documenting evidence in internal systems, and escalating as required. Requires proficiency with Microsoft Office and CRM/case management platforms.

TransUnion (Sontiq) seeks a remote Customer Service Incident Coordinator (Contract) to interview and support customers and clients affected by fraud, data breaches, or identity theft in Arabic, French and English. The role involves incident coordination, case documentation, stakeholder communication, preparing correspondence, coordinating remediation activities, and using case/incident-management systems; it operates on a Wed–Sun shift pattern.

Lead and grow a remote, distributed ASE team that owns technical relationships for strategic enterprise customers. Responsibilities include hiring, coaching, performance management, escalation leadership, cross-functional coordination with Sales/CS/Product/Engineering, translating activity into customer outcomes and ROI, documenting and improving processes, and using metrics to drive program decisions. Role requires 5+ years in technical support and at least 2 years managing customer-facing technical teams, with a strong technical foundation (Linux, web app concepts) and experience handling high-touch enterprise support.

The Specialist, Market Operations role delivers real-time functional and technical support across CDE and Deribit, handling customer inquiries, error trade analysis, deployment testing in pre-production, coordinating cross-functional incident response, and supporting onboarding and operational enablement for clients and vendors. Requires 1+ years in financial markets or technical operations and familiarity with listed futures/options and tools like FIX, SQL, Salesforce, or JIRA.

Provide end-to-end technical customer support for CrowdStrike Windows endpoint products via phone/email/chat, troubleshoot OS and network issues, perform detection triage, collaborate with engineering, create knowledge base content, and drive escalations. Requires 3+ years in technical/customer support or system administration and expertise in Windows OS, endpoint security, Wireshark, browser internals, HAR and event log analysis. Bonus experience includes kernel-level security, cloud (AWS/Azure/GCP), macOS/Linux, and security certifications.

The Concierge Specialist IV will own a portfolio of Coinbase's highest-value customers as their primary point of contact, lead resolution of complex cross-functional issues, drive onboarding and adoption (including staking and Coinbase One), mentor junior Concierge agents, and surface customer feedback to improve processes. Requires 4+ years in customer success/account management in financial services/fintech/crypto, professional fluency in French and English, and familiarity with derivatives; CISI IOC certification is required or can be obtained.

Join Ashby’s global Support team as an early Product Support Engineer in EMEA. Own end-to-end investigations of escalated technical issues (APIs, integrations, permissions, data, reporting, migrations, logs, databases), produce well-validated escalation artifacts for Engineering, improve documentation and enablement, and help establish EMEA coverage and handoff practices across European time zones. Tools referenced include Plain, GitHub, and Datadog.

Ashby is hiring Product Support Specialists across EMEA to work one weekend day in exchange for a weekday off (typical schedules: Tue–Sat or Sun–Thu). The role focuses on owning complex SaaS troubleshooting from report through resolution, handling integrations, reproducing and diagnosing issues, escalating when appropriate, and contributing to projects such as enablement and workflow automation. Onboarding includes product training and taking tickets in week one.

Join Bask Health as a Customer Success Advocate to own the full customer lifecycle for telehealth customers across multiple countries. Responsibilities include building logic-based questionnaires/workflows, onboarding and upselling medications, triaging software and order issues, using LLMs and AI-first workflows, analyzing engagement metrics, delivering demos, and documenting effective prompts and processes. Requires 5+ years in Customer Success or similar at a SaaS organization and proficiency in English.