The Account Technology Officer is accountable for adoption of Broadcom products and license consumption in top strategic accounts. The role develops client strategies across the Broadcom portfolio, builds trusted relationships with senior IT and business leaders, designs value models and presentations, contributes to deal scope and future-state architecture, and ensures delivery of the technical account strategy and realized value after contract award.

GitLab is hiring an Incident & Escalation Lead (Escalation Manager) to own end-to-end complex, executive, and commercial escalations for enterprise customers. The role advocates for customers, coordinates Engineering, Support, Product, Customer Success, and Sales toward resolution, manages external communications and on-call coverage, and leads post-escalation reviews and relationship repair. Experience in enterprise technical support, customer success, or escalation/incident management and familiarity with tools like Zendesk, Salesforce, Slack, and PagerDuty are required.

Bask Health seeks an AI-Native Client Success Manager to own onboarding through renewals and expansion for telehealth SaaS customers. The role requires 5+ years in customer success/account management, hands-on use of LLMs and AI-assisted automations to streamline workflows, troubleshooting platform and order issues, monitoring client engagement metrics, and collaborating with Product and Engineering. Locations: United Kingdom, United States, Canada.

Own and execute growth strategies for an assigned portfolio of Bask Health customers to identify and pursue upsell, cross-sell, and expansion opportunities. Use AI tools and customer data to research accounts, prioritize opportunities, build AI-assisted workflows, maintain an expansion pipeline, forecast revenue, and collaborate cross-functionally. Role requires 5+ years' experience in customer growth/account management/SaaS sales, experience with AI tools, and experience driving measurable account expansion; weekend work is required.

Hire will own cross-functional processes and handoffs across Marketing, Sales and Customer Success, manage HubSpot handover and governance, define reporting and revenue processes with Decision Intelligence and Finance, and produce documentation, SOPs and training. Requires 3–5 years in Revenue/Sales/GTM/Marketing Operations in SaaS or related businesses and practical HubSpot and/or Salesforce experience.

GitHub is hiring a Customer Success Architect to act as a trusted advisor between customers and internal teams, providing technical guidance, driving solution implementation, enabling customer adoption, and feeding product feedback into roadmaps. The role requires experience in technical consulting or consultative selling, involvement in digital transformation and software modernization, and up to 25% travel.

GitHub is hiring a Senior Customer Success Architect to provide technical guidance, develop industry and customer insights, lead post-sales implementations, and drive product adoption. The role emphasizes DevOps/DevSecOps practices, proof-of-concept work, data-driven customer insights, and collaboration with sales, partners, and internal teams. Professional fluency in Spanish is required and travel up to 25% is expected.

Manage a shared portfolio of small and medium enterprise clients (accounts spending under €20k/year) and a set of strategic target accounts; own reseller relationships; drive product adoption, renewals, retention and account growth; develop success assets and run events. Minimum 1+ years' experience in Customer Success/Account Management in a SaaS or tech environment. Roles available in Spain and the UK with hybrid/remote options.

The role is a Customer Success Manager responsible for acting as a trusted advisor and Pharmacovigilance (PV) expert for large global life sciences customers post-implementation of Veeva Pharmacovigilance applications. Responsibilities include relationship ownership, strategic guidance, creating customer roadmaps, product enablement, and cross-functional collaboration with Sales, Product, Services, and Strategy teams. Requires 7+ years in Pharmacovigilance, experience with large global pharmaceutical companies, and customer-facing consulting experience. Veeva Vault and PV software/SaaS experience are listed as nice-to-have.

Junior Customer Success Manager who will build and maintain customer relationships, drive onboarding and product adoption, track activity in CRM, troubleshoot issues with internal teams, and identify opportunities to improve satisfaction and retention. Requires at least 1 year of customer-facing experience or 1+ year running an e-commerce business and hands-on understanding of online store operations (platforms, fulfillment, payments).

Acceleration Partners is hiring a remote Account Specialist focused on executing KPI-driven influencer marketing campaigns: sourcing and onboarding creators, managing creator relationships, auditing content for FTC compliance, reporting and performance analysis. Role requires verbal and written fluency in German, at least 2 years agency experience in influencer campaigns, up to 15% travel, and targets a salary of £27–37K (GBP).

Fully remote (within the UK) role managing a portfolio of implementation and integration projects, providing advanced product and technical troubleshooting, conducting customer training, advocating product enhancements, and collaborating with cross-functional teams. Requires 5+ years of relevant customer-facing, project/account management, or implementation experience; occasional travel and on-call/non-traditional shift availability.

Lead design, positioning, and closing of outcome-oriented professional services engagements across EMEA, working with account executives, solutions architects, and delivery teams. Responsibilities include discovery, SOW and staffing plan development, commercial negotiation, forecasting services bookings, and transitioning engagements to delivery while ensuring measurable customer outcomes.

Primer is hiring a Technical Account Manager for EMEA to proactively monitor and optimise merchant payment integrations, debug complex integration issues, own technical escalations and incident RCAs, and lead solution-design and enablement for new connectors and products. The role is merchant-facing and requires hands-on technical skills with payments infrastructure (APIs, webhooks, SDKs, routing, network tokenisation) and experience coordinating across product, engineering and support.

Capital One UK (Velocity Black) is hiring a remote, permanent Concierge Specialist to deliver luxury concierge services 24/7 via a proprietary app. Responsibilities include communicating with clients, vendors and internal teams, demonstrating the product interface, and completing end-to-end member requests. The role requires proven experience in luxury concierge or hospitality, strong verbal and written communication, multitasking, and availability for flexible hours including evenings and weekends.

Support Senior Client Success teams on Fortune 100 relationships, execute delivery and engagement strategies for online and in-person training, document costs, produce meeting summaries and delivery reports with qualitative and quantitative data, and track program success via learning and sentiment metrics. Role requires at least 2 years of relevant experience, proficiency with Excel and Google Suite, significant travel (up to 50%), and has a US salary range of $80,000–$85,000.

The role represents Veeva's Vault Development Cloud and Quality Solutions to selected Pharma and Biotech customers. Responsibilities include developing account vision and strategy, managing complex sales cycles, driving renewals and new business, engaging stakeholders across business, IT and C-level, and meeting/exceeding pipeline and revenue targets. Requires 5+ years combined sales/consulting experience (min. 3 years in life sciences) and consultative software sales experience.

The Complaints Analyst III at Coinbase (London, onsite five days/week) will investigate and resolve consumer, regulatory, and litigation-support complaints end-to-end, maintain case records in Salesforce, escalate complex cases, and support quality and process improvements. Requires 1–2 years' experience in complaints handling, customer service, or dispute resolution in financial services/regulated industries, strong written communication, meeting SLA/QC targets, and proficiency in English. Annual base salary listed at £53,100.

Sardine is hiring a Support Engineer to own technical and functional customer support end-to-end for its API-driven platform. Responsibilities include first-line customer contact, troubleshooting and resolving complex technical issues, working with customers, third-party providers and internal engineering, creating documentation and tools, and escalating bugs. Requires 5+ years in technical/support/solutions/software engineering, fluency in English, proficiency in SQL, REST APIs (Postman), familiarity with cloud infrastructure, and experience supporting B2B SaaS or fintech/compliance environments. Role is remote within listed European countries.

Senior Analytics Engineer (remote-first, EMEA) acting as a technical advisor to customers to design, implement, and operationalize Seeq analytics use cases. Requires industry process knowledge, experience in process/reliability/technical pre-sales engineering, time-series data analytics skills, and familiarity with tools and cloud platforms; Python experience and prior Seeq use are preferred. Salary listed: €111,000–€129,000 per year.