Responsible for sourcing, activating and amplifying customer success stories across marketing campaigns and programs in EMEA. Partner with sales, product, and marketing to build a pipeline of customer advocates and lead end-to-end engagements across content, events, PR and campaigns. Requires 6+ years in customer marketing or advocacy; B2B technology and enterprise experience are preferred. Role is remote and based in London with ~15% travel.

The Product Expert will serve as a subject matter expert and bridge between development, customers, and internal stakeholders. Responsibilities include product evangelism, creating educational content and demos, gathering and prioritizing customer feedback, influencing the product roadmap with Product Managers, and providing advanced support and enablement. Requires 3+ years in customer-facing technology roles and hands-on experience with enterprise SaaS platforms (examples: Veeva Vault, Salesforce).

Serve as a senior subject-matter expert and primary contact for a portfolio of high-value Coinbase customers. Lead complex escalations working cross-functionally (Product, Engineering, Compliance, Operations), drive onboarding and product adoption, mentor junior Concierge agents, and surface customer feedback to improve processes and retention. Requires 4+ years in customer success/account management within financial services/fintech/crypto and professional fluency in Mandarin and English.

Remote (UK) senior Concierge Specialist role at Coinbase managing a portfolio of high-value customers end-to-end, resolving complex escalations with cross-functional partners, driving onboarding and product adoption (including staking and Coinbase One), mentoring junior agents, and surfacing customer feedback to improve processes. Requires 4+ years in customer success/account management within financial services/fintech/crypto, professional fluency in French and English, and familiarity with derivatives; annual base salary range £52,920–£58,800.

Responsible for owning subscription contact strategy and lifecycle planning to grow paid-plan revenue and reduce churn. Role includes setting campaign strategy, running automation and personalisation programmes across channels, tracking subscription KPIs and ARR impact, coaching and enabling a team, and working with stakeholders including product, analytics and finance. Requires at least eight years' professional experience and practical knowledge of Salesforce Marketing Cloud and Looker is desirable.

1Password is hiring a Staff Technical Account Manager (German) to own technical post-sale relationships for strategic, complex accounts. Requires 6+ years in customer-facing technical SaaS/security roles, fluency in German, deep knowledge of identity protocols (SSO, SCIM, SAML, OAuth) and compliance standards (SOC 2, ISO 27001, GDPR), experience driving adoption/expansion, and mentoring/enablement experience. Role is UK-based remote with occasional travel.

Chainguard is hiring a Senior Customer Success Manager (EMEA) to lead post-sales customer engagements including onboarding, implementation, adoption, and value realization. The role partners with Solutions Architects, Support, Product and Engineering, and requires 5+ years in enterprise customer-facing roles and domain knowledge in areas such as Supply Chain Security, DevSecOps, containers, cloud, and vulnerability management.

The Customer Success Engineer will advise customers on GitLab use cases (SCM, CI, CD, DevSecOps), deliver workshops and demos, provide technical and architectural guidance to drive product adoption and business outcomes, and collaborate with Account Executives and Renewals Managers. Candidates should have technical experience in development or systems engineering, strong communication and presentation skills, and familiarity with DevSecOps tools and GitLab workflows.

Acquia is hiring a Key Account Manager to manage customer relationships, drive subscription renewals and ACV upsell/cross-sell, coordinate across Sales, Support, Professional Services and Finance, and maintain account strategy. Requires 3–5 years in Sales, Customer Success or Account Management at a technology/SaaS company and experience with Salesforce, Jira and common office productivity tools.

Lead strategic customer relationships across Granicus solutions, own a book of business, drive program delivery and compliance, provide CX and human-centered design expertise, generate upsell and cross-sell opportunities, and serve as primary executive contact. Role expects 2+ years relevant experience and may require occasional travel for in-person customer meetings.

The role manages enterprise customer relationships and program delivery to maximize value and drive renewals/expansions. Requires 5+ years of software/service delivery and enterprise SaaS deployment experience, strong program/project and stakeholder management skills, and ~20% client travel. Hybrid role with Europe hub in London.

Responsible for nurturing and scaling Tide's partner ecosystem: manage a portfolio of partners, lead a team, run QBRs, optimise partner lifecycle and processes, ensure regulatory/brand compliance, and execute growth initiatives. Requires 8+ years in SaaS/Fintech/high-growth environments, experience with CRM and PRM tools, and strong cross-functional leadership.

Remote UK-based Customer Success Manager role managing the full customer lifecycle for Enterprise and Mid‑Market accounts with responsibilities including onboarding, adoption, reporting, renewals, contract negotiation, and UK-specific compliance (copyright/licensing/NLA/ECLIPS). Requires 3+ years of customer-facing SaaS experience, familiarity with PR/media monitoring technology, and up to 10% travel.

The Senior Experience Partner is a customer-facing CX and delivery expert who defines experience proposals, supports project kickoff and delivery, maintains executive relationships, ensures operational compliance, and drives growth through upsells and cross-sells. The role requires 2–3 years of experience in digital services or managing portfolios of projects, familiarity with human-centered design, commercial acumen including P&L management, and readiness for occasional in-person customer meetings and travel. The company operates as remote-first with teams across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Customer Success Architect partners with assigned customers to turn desired business outcomes into actionable objectives, driving adoption, retention, and growth. Responsibilities include onboarding, building Customer Success Plans, managing escalations, liaising with Product/Engineering/Support, and providing technical enablement around DevSecOps, CI/CD, and GitLab best practices.

You will own the full customer cycle for small accounts (under 300 seats) across Google Workspace, JumpCloud, Google Cloud, and AWS: qualification, pricing, quoting, negotiation, closing, and renewal. Support end-to-end renewals across the wider customer base, prepare commercial paperwork, assist presales, and work directly with vendors (Google, AWS, JumpCloud). Requires 2+ years in account management/renewals or a similar commercial role, strong comfort with CRM and spreadsheets, and excellent English plus Czech or Slovak. Remote (Europe/UK), full-time.

Post-sales Customer Success Manager role (remote, UK) responsible for proactive, scaled engagement across a customer portfolio to accelerate onboarding and adoption, surface expansion signals, increase renewal confidence, and collaborate with Sales, Support, Product and Services. Requires technical credibility in modern development lifecycles (DevOps, CI/CD, artifact management, OSS governance/security) and habitual use of GenAI to improve execution.

Lead recruiting, coaching, performance management, staffing and service delivery for worldwide technical support; manage incident and escalation response, KPI tracking and reporting, and cross-functional initiatives with product, engineering and implementation teams. Requires 5+ years of direct leadership in a client-facing/technical support environment; experience with Salesforce Service Cloud, Jira, Power BI, multi-channel contact centers, Agile and ITIL is preferred.

Remote-first role within Granicus' in-house digital agency (GXG). Responsibilities include designing outcome-driven workshops, applying CX and human-centered design methods (journey mapping, personas, ideation), synthesizing insights into actionable recommendations, and leading virtual/hybrid sessions using Zoom/Teams and collaborative whiteboards. Prefers experience with government clients, digital communications tools (email, CMS, social), and 5+ years of consulting, digital strategy, UX, or CX experience. Salary range listed: USD 93,000–120,000 per year. Up to 30% travel required.

Professional-services role working across industries to analyze client workflows, design and implement CX and AI-enabled solutions (configuration, integrations, testing), run working sessions and training, and produce practical documentation and playbooks to drive adoption.