Join Bask Health as a Customer Success Advocate to own the full customer lifecycle for telehealth customers across multiple countries. Responsibilities include building logic-based questionnaires/workflows, onboarding and upselling medications, triaging software and order issues, using LLMs and AI-first workflows, analyzing engagement metrics, delivering demos, and documenting effective prompts and processes. Requires 5+ years in Customer Success or similar at a SaaS organization and proficiency in English.

Bask Health seeks a senior Customer Success Account Manager to own onboarding, value realization, engagement, expansion, and renewals for enterprise customers. The role involves building logic-based workflows, using LLMs/AI in customer workflows, triaging software and order issues, delivering demos, analyzing engagement metrics, and collaborating cross-functionally. Position is remote worldwide with required working hours aligned to US East Coast (includes weekend work).

Bask Health is hiring a Client Success Manager to manage enterprise telehealth customers end-to-end: onboarding, value realization, engagement, expansion, and renewals. Responsibilities include building logic-based questionnaires/workflows, triaging platform and order issues, driving upsells (medications), analyzing engagement metrics, delivering demos, and sharing AI-native workflows (LLMs/prompts). Role is remote worldwide with East Coast working hours and requires 5+ years of Customer Success/Client Services experience in a SaaS environment and experience with e-commerce and large customer books of business.