Ashby is hiring Product Support Specialists in Europe to own complex SaaS troubleshooting from report through resolution, handle integrations and detailed workflows, and contribute to team projects like workflow automation and enablement. The role follows a rotating shift schedule (Tue–Sat or Sun–Thu) with onboarding focused on product mastery (tickets from week one, 30-day onboarding). Interview stages include an intro call, take-home assessment, and several interviews.