
Staff Technical Support Manager, Enterprise
Mozilla seeks a Staff Enterprise Support Operations Manager to design and launch a B2B support operation: operating model, vendor strategy, SOPs, training, metrics, capacity planning, and governance. The role owns external vendor relationships, leads operational incident responses, translates customer feedback into operational improvements, and partners with Product, Engineering, Customer Success, Sales, and other teams. Requires 5+ years in B2B/enterprise technical support operations, vendor/BPO management, incident management, and experience with support tooling such as Zendesk and Jira. Remote Germany location; salary range listed €57,000–€76,000 (EUR, annual).








