Provide technical support and troubleshooting for enterprise applications, systems, and cloud infrastructure (AWS and/or Azure). Investigate, diagnose, and resolve incidents and service requests, collaborate with internal teams, document procedures, and follow established support and operational processes. Role requires strong troubleshooting, communication, and experience with ticketing/ITSM processes; English proficiency is required.

The role supports customers’ use of the Twilio platform on the Accounts & Billing team, resolving routine requests and escalations via Zendesk, phone, chat and other channels. Required responsibilities include documenting interactions, meeting SLA targets, leveraging automation/AI tools, and escalating to senior technical resources when needed. The role requires 3+ years’ experience, fluency in English, and availability for on-call/rotation hours; occasional travel may be required.

Vacante para Analista senior de Aplicaciones en Bogotá (modalidad híbrida). Responsable de soporte técnico y funcional de 2º/3º nivel sobre IBM i, mantenimiento y evolución de componentes RPG/CL/SQL, gestión de despliegues y cambios, diagnóstico de autenticación/autorization con Active Directory/LDAP/Kerberos, y coordinación con Infraestructura, Seguridad, BD y proveedores. Requiere formación profesional en áreas afines y 4 a 5 años de experiencia (mínimo 3 años con IBM i).

Twilio is hiring a Technical Support Engineer 2 to support customers using Twilio's Voice, Platform Application & Segment products. The role is remote (based in Colombia), involves rostered shift work (5-day week, may include weekends and holidays), occasional travel, and requires collaborating with customers and Twilio Product/Engineering teams to troubleshoot APIs, VoIP/SIP, QoS, network and application issues. Required: 2+ years technical support experience and hands-on experience with JavaScript, server- and client-side debugging, APIs/HTTP/REST, SQL, and networking fundamentals (TCP/UDP/SSL/TLS).

Twilio is hiring an experienced Technical Account Manager to act as the primary technical contact for strategic customers, resolving complex technical issues, delivering proactive recommendations, and collaborating with product and engineering teams. Role is remote (based in Colombia) and supports customers during 9am–6pm Eastern; requires 4+ years of relevant experience and strong API, cloud, troubleshooting, and communication skills.

The Global Learning Lead for Fellowship Programs reports to the CEO and leads a global team to support 60+ partner organizations (and 30 prospective partners) in designing and delivering pre-service training, ongoing professional development, coaching, leadership and career development, and MEL systems. The role sets strategic priorities, drives a global learning agenda, fosters evidence-based improvements, and requires substantial collaboration across regions; travel of 30–40% and non-traditional hours are expected. No visa sponsorship is offered.

Remote (based in Colombia) role to investigate and remediate non-compliant activity on Twilio's platform across voice, SMS and email. Responsibilities include analyzing call detail records and traffic data, identifying bad actors and trends, taking action to stop abuse, and providing customer support. Requires 1-2 years' experience in fraud/abuse/compliance, willingness to work non-traditional hours, and occasional travel.

Technical support role focused on Sonatype Java-based products. Responsibilities include troubleshooting incidents, reproducing defects, creating actionable issues for engineering, replicating customer deployments (Docker, Kubernetes, AWS/Azure/GCP), contributing to knowledge base and diagnostic tools, and handling customer inquiries via cases, email, chat, and phone. Requires 3+ years supporting complex enterprise software, ability to read Java code, experience with REST APIs, Linux, SQL/PostgreSQL, networking (HTTP, TLS/SSL), scripting (Python/Bash/TypeScript), application servers and container technologies.