Provide customer-facing, technical support for account administration and billing (Twilio and SendGrid); investigate and resolve complex billing, pricing, usage, and reconciliation issues; own customer communications and ticket handling for incidents and escalations; partner with Customer Success, Sales, Engineering, Product, and Supportability Engineering; mentor TSEs, create and maintain support content (KCS, macros, FAQ), and lead continuous improvement initiatives. Requires 5+ years relevant experience and familiarity with tools such as Salesforce, Zuora, JIRA, and Zendesk.

Twilio Technical Support Expert 2 (remote, based in Colombia). Customer-facing role on the Accounts & Billing team handling routine and escalated requests via Zendesk, phone, chat and other channels. Requires 3+ years' experience, English fluency, familiarity with account reconciliation/data analysis, use of tools like Zendesk, Excel and SQL, and availability for non-standard/on-call rotation hours; occasional travel may be required.

Twilio is hiring a Manager, Technical Support to lead a LATAM team for the Voice Segment Platform Applications (VSPA). The role is remote (based in Colombia) and focuses on meeting operational KPIs (Agent CSAT, Time To Solve, SLA adherence), developing team members, handling escalations, optimizing support workflows using tools like Tableau/Looker/Zendesk, and collaborating with stakeholders. Required: 10+ years relevant experience with at least 4 years in people management, strong knowledge of Java, SQL, RESTful APIs, cloud troubleshooting, and strong English communication skills.

Twilio is hiring a Technical Support Expert 2 based in Colombia to provide product and email platform support (via phone, email, chat, social), resolve complex technical issues, perform incident communication and on-call duties, mentor junior team members, and contribute to knowledge base content. Role requires 3-4 years of client-facing technical/customer support experience and familiarity with tools such as REST APIs, email deliverability, JIRA/Confluence, Snowflake, SQL, Splunk, Zendesk and related systems.

Designated Technical Account Manager responsible for resolving complex technical issues for strategic customers, delivering proactive guidance on Twilio technologies, collaborating with Product and Engineering via Slack and JIRA, analyzing customer trends, and occasionally traveling for in-person meetings. Role is remote and based in Bogotá, Colombia, with support coverage during specified US time windows.

The Technical Account Manager will be the designated technical contact for strategic customers, troubleshooting complex issues, collaborating with customers' developers and Twilio product/engineering teams, and delivering proactive recommendations to reduce downtime. Required: 4+ years experience, Twilio Messaging and/or Voice experience, RESTful/API knowledge, network connectivity (TCP/UDP) and SSL/TLS basics. Occasional travel may be required.

Twilio is hiring a Supportability Engineer to act as the technical voice of the customer, embedding supportability requirements into the Product Development Lifecycle, analyzing support data to influence R&D, specifying proactive features (error messages, diagnostics), and orchestrating global operations readiness. Requires 5+ years in technical support/product operations/technical account management or engineering with experience on APIs, SaaS or telecommunications and familiarity with data tools such as Splunk, Datadog, Snowflake, SQL or Tableau.

Twilio is hiring a Technical Support Engineer 2 to support Programmable Messaging customers. The role involves troubleshooting SMS deliverability and REST API issues, debugging customer code, filing reproducible bugs in Jira, collaborating with Product and Engineering via Slack, and providing professional customer-facing support. Requires a bachelor's degree or equivalent and 2+ years in a client-facing technical role.

Join Twilio as a remote Technical Support Expert on the Onboarding and Compliance Support team, based in Colombia. The role delivers ticket and live support (chat/phone/Zoom), handles escalations, guides customers through compliance and account/security issues, uses knowledge-base and tooling (e.g., Splunk, DataDog, SQL) for investigation and reporting, and may require occasional travel and weekend/holiday work.

Provide technical support for Sonatype products: debug and troubleshoot incidents, reproduce defects, create actionable issues for engineering, replicate customer deployment environments (Docker, AWS, Azure, Kubernetes), contribute to knowledge base and diagnostic tools, and respond to customers via cases, email, chat and phone. Requires strong Java reading skills, experience with REST APIs, Linux, SQL (PostgreSQL), networking (TLS/SSL), scripting (Python, Bash, TypeScript), and cloud/container platforms.

Remote role based in Colombia. The Phone Numbers Operations Specialist 1 will act as a point of contact for ISVs and customers for phone number porting into Twilio, resolve basic-to-intermediate technical and operational issues, respond to carrier partner notifications, triage complex issues to appropriate teams, and work within SLAs. Occasional travel may be required. Minimum 1 year operations experience required.

Technical support role focused on Sonatype Java-based products. Responsibilities include troubleshooting incidents, reproducing defects, creating actionable issues for engineering, replicating customer deployments (Docker, Kubernetes, AWS/Azure/GCP), contributing to knowledge base and diagnostic tools, and handling customer inquiries via cases, email, chat, and phone. Requires 3+ years supporting complex enterprise software, ability to read Java code, experience with REST APIs, Linux, SQL/PostgreSQL, networking (HTTP, TLS/SSL), scripting (Python/Bash/TypeScript), application servers and container technologies.