Provide technical customer support via live chat and ticketing (Zendesk/Intercom), own cases end-to-end, reproduce issues, gather diagnostics, provide workarounds, and escalate complex issues with full documentation. Requires 3+ years supporting B2B SaaS or application products, strong troubleshooting across web/mobile/browser/permissions/connectivity, excellent English communication, and willingness to work rotating 24/7 shifts remotely.

Provide technical support for Twilio’s Programmable Messaging product, troubleshoot message deliverability and customer code, communicate with customers via phone/email/chat, file Jira bug reports, collaborate with Product and Engineering, and occasionally travel for team or customer meetings. Role is remote and based in Colombia supporting the AMER time zone; requires a bachelor’s degree or equivalent and 2+ years in a client-facing technical role.

The role supports customers’ use of the Twilio platform on the Accounts & Billing team, resolving routine requests and escalations via Zendesk, phone, chat and other channels. Required responsibilities include documenting interactions, meeting SLA targets, leveraging automation/AI tools, and escalating to senior technical resources when needed. The role requires 3+ years’ experience, fluency in English, and availability for on-call/rotation hours; occasional travel may be required.

Kraken is hiring a remote Client Experience Specialist on a 6-month fixed-term contract to manage client onboarding and verification (including KYC document review), assist with fiat funding and withdrawals, handle email and live chat inquiries, and escalate suspicious documentation. The role requires 2+ years in customer service or business support, willingness to work 24/7 rotating shifts, strong knowledge of cryptocurrency, and adherence to AML/CTF, QA, and data privacy frameworks. Experience with CRM tools (Zendesk or Salesforce) and AML/KYC processes are preferred.

Twilio is hiring a Product Operations Specialist I to support porting and hosting operations for phone numbers, coordinating with carriers, internal teams, and tools to ensure smooth number transfers and hosting. The role is remote-based in Colombia, requires 2 years of relevant experience, bilingual Spanish and English, and skills in ticketing systems, spreadsheets, basic data analysis (SQL/Excel/Google Sheets), automation tools, and documentation.

Twilio is hiring a Fast Track Operations (Onboarding) Specialist based remotely in Colombia to provide personalized A2P onboarding and compliance guidance, manage onboarding SLAs and credit utilization, engage directly with customers, and coordinate with operations and account teams. Requires 2+ years working with A2P products or customer-facing onboarding, ability to work rotational shifts (8:00am–5:00pm Bogota time), and experience using tools such as ServiceNow and Slack; familiarity with Google Workspace and reporting tools is desired.

Remote (based in Colombia) role to investigate and remediate non-compliant activity on Twilio's platform across voice, SMS and email. Responsibilities include analyzing call detail records and traffic data, identifying bad actors and trends, taking action to stop abuse, and providing customer support. Requires 1-2 years' experience in fraud/abuse/compliance, willingness to work non-traditional hours, and occasional travel.

Provide technical support for Sonatype products: debug and troubleshoot incidents, reproduce defects, create actionable issues for engineering, replicate customer deployment environments (Docker, AWS, Azure, Kubernetes), contribute to knowledge base and diagnostic tools, and respond to customers via cases, email, chat and phone. Requires strong Java reading skills, experience with REST APIs, Linux, SQL (PostgreSQL), networking (TLS/SSL), scripting (Python, Bash, TypeScript), and cloud/container platforms.