Founding Program Manager reporting to the Chief Customer Officer, owning execution and business outcomes for CCO-priority programs. Coordinate senior stakeholders across Sales, Customer Experience, Product, Marketing, Renewals, Professional Services, Data, and Enablement; track program health using data and connect execution to retention, expansion, adoption, and ARR outcomes.

Ashby is hiring an SMB Customer Success Manager based in the US or Canada to support early-stage customers programmatically. Responsibilities include creating onboarding materials, documentation, and webinars, handling customer email and calls as a pooled team, owning a book of customers, and leading medium/large internal projects (examples: in-app onboarding with Amplitude, webinar series, retention best practices). The role requires at least 2 years of full-time experience in SMB customer success, account management, or program management.

Zapier is hiring a Senior Technical Account Manager to serve as a named technical partner for Enterprise customers. Responsibilities include designing and building automations, troubleshooting integrations and APIs, creating technical account plans, driving adoption with Customer Success, and representing customer needs to Product and Engineering. Role is remote with Pacific Time (PST) working hours and explicitly mentions coverage including Canada and Central & South America. Requires 7+ years in TAM, solutions architecture, customer engineering, sales engineering, or similar, and hands-on experience building integrations and working with AI tools.

CrowdStrike seeks a Customer Success Manager for Falcon Shield to lead onboarding, drive product adoption, build customer relationships, perform strategic business reviews, and inform product improvements. The role requires a minimum of 8 years in a CSM role within cybersecurity, strong technical knowledge of SSPM/SaaS security and experience with application integration and security onboarding. This is Canadian-based employment with a reported salary range of CAD 95,000–125,000 per year.

Hands-on role focused on debugging (DNS, TCP/IP, routing, TLS/SSL, HTTP/REST), troubleshooting integrations (cURL/Postman), onboarding and driving customer integrations to go-live, and owning incident/maintenance communications and decisions during PT business hours. Includes weekend on-call rotation (every 3rd weekend). Remote-first hiring across the United States and Canada. Salary range stated: $80,000–$120,000 USD/year.

Sardine is hiring a remote Account Manager based in the US or Canada to manage a small portfolio of B2B SaaS customers focused on fraud, payments, and compliance. Responsibilities include acting as primary customer point of contact, maximizing product ROI, translating technical problems into actionable solutions, building KPIs, and collaborating with risk analytics, data science, integrations, and product teams. Requires 1+ years in account management, customer success, risk management, or solutions architecture and familiarity with API integrations and fraud/AML/payments domains.

Senior manager in Business Strategy within Salesforce Experience Services for Canadian Public Sector. Responsible for strategic advisory, discovery and assessment, roadmap and value modeling, transformation and adoption, operational excellence, and team leadership. Requires minimum 8 years of customer-facing experience delivering large-scale transformation, proven experience with Canadian government customers, Salesforce product/solution design knowledge, use of AI tools in delivery, and eligibility to obtain Canadian government security clearance. Base salary ranges provided for British Columbia (CAD 154,700–212,800) and Ontario (CAD 154,700–204,700).

The Senior Technical Account Manager will guide technical onboarding and implementations, drive adoption and expansion, act as a technical advisor on identity/access and device trust, mentor peers, and contribute to scalable TAM processes. Requires 6+ years in customer-facing technical SaaS or security roles and experience with identity protocols (SSO/SAML/OIDC, SCIM), security frameworks (SOC 2, ISO 27001, GDPR), cloud tooling (Docker, Kubernetes), and scripting/automation.

Primary technical consultant supporting enterprise accounts running Oracle Fusion Cloud, advising on integrations, configuration, and system design. Partner with Customer Activation, Account Management, Product and Engineering to drive implementations, troubleshoot integration blockers, and influence product roadmap. Requires 4+ years in technical consulting or similar and deep experience with Oracle Cloud Financials.

Early member of Scaled Customer Activation responsible for onboarding, activation, and early growth of micro-SMB and SMB accounts. Drive complete onboarding within 60 days, manage a high-volume book of customers (100+), identify automation and scaling opportunities, and partner with Product to surface customer feedback. Minimum 3 years B2B experience in sales, customer success, or product operations.

Lead Renewals Operations: own the end-to-end renewal operating model (identification, assignment, risk management, quoting, close, and post-renewal data hygiene); define retention and forecasting reporting; partner with Revenue Technology, Revenue Analytics, Finance and Sales to improve Salesforce, data flows, and automation; run renewal case-management and capacity planning; and drive cross-functional operational improvements. Remote role (Canada and United States), reporting to the Director of CX Operations.

Remote (US/Canada) role leading a team of Solutions Engineers that partner with Account Executives on mid‑market SaaS deals. Responsible for hiring and developing SEs, overseeing demos, trials, technical evaluations and RFPs, standardizing demo/workflow processes, providing product feedback, and building scalable enablement and infrastructure to improve execution and revenue outcomes.

The Manager of Contract Management (Renewals) will lead and develop a global team of six Startup Contract Managers handling ~400–450+ annual renewals. Responsibilities include coaching and performance management, building scalable renewal processes and playbooks, improving forecasting and CRM hygiene, and partnering cross-functionally with Sales, Customer Success, RevOps, Product, Legal, Finance, and Support to drive retention and commercial outcomes.

Manage and execute end-to-end implementations (about 15 concurrent engagements, each ~8–10 weeks) to drive customer time-to-value. Work remotely with occasional travel (<10%), partner with cross-functional teams, advise on best practices, handle change management, and use analytics/relational data to support implementations.

Remote role (US and Canada) managing a book of ~20 strategic enterprise customers ( ~$2M+ total ARR). Focus on driving product adoption, customer health, and consultative partnerships; work closely with Sales, Product, Marketing, and Operations. Requires at least five years of customer success experience in B2B SaaS and strong technical/product aptitude.

Responsible for managing and executing complex, concurrent implementations and onboarding projects for strategic (predominantly enterprise) customers; collaborate with customers and internal teams (Customer Success, Sales, Product, Engineering, Operations) to deliver implementations, advise on best practices, support change management, and drive time to value. Remote role covering US and Canada with travel under 10%.

Drive strategy, processes, and data-driven insights for the Customer Success team. Responsibilities include customer segmentation, onboarding and lifecycle workflows, reporting on NRR/GRR/churn/health scores, headcount and capacity planning, KPI implementation, CRM/RevOps collaboration (including HubSpot), process improvements, and leading change management and cross-functional alignment. Remote - US and Canada.

The Renewal/Contract Manager will handle annual renewals, month-to-month subscriptions, contract questions, and related administrative tasks for Ashby’s startup/SMB accounts (up to 100 employees). The role requires negotiating pricing and terms, building customer trust, coordinating with Sales and Customer Success, maintaining CRM records, and identifying growth opportunities to support retention and expansion.

Zapier seeks an Automation Strategist for its Customer Success organization to advise enterprise customers on automation and AI strategy, identify and deploy high-value use cases, and drive ROI and expansion. The role requires systems thinking, orchestration design, stakeholder and project management, data-informed decision making, and 5+ years in SaaS-related roles.

Role owns activation and early growth for Ramp's partner-referred customers and helps build the Partner Success program and implementation motion. Responsibilities include partner relationship management (Accounting, Private Equity, Venture Capital), partner enablement, onboarding customers at scale, and collaborating with Product and Engineering. Requires minimum 6 years in post-sales/onboarding, strong project/time management, communication skills, and experience working with technical counterparts. Locations listed: New York (HQ), San Francisco, Toronto; relocation expense coverage to NYC or SF is provided.