Own day-to-day QA and operations for an internal AI-native growth platform. Responsibilities include testing new releases and regressions, finding and documenting bugs, monitoring platform and agent performance, managing approval/exception queues, and writing/maintaining test plans, runbooks, and release notes. Work closely with product, engineering, and operators in a regulated, multi-market environment (fintech/crypto).

Parexel seeks a Regulatory Publishing Consultant (Regulatory Systems SME) to support and validate regulatory publishing and submission management systems, troubleshoot eCTD publishing tools and document management systems, execute validation and test scripts, and advise clients and internal teams. Requires 3+ years of experience with regulatory publishing/regulatory technology, proficiency with Microsoft Office and Adobe Acrobat, and experience with platforms such as Veeva Vault RIM, Documentum, EXTEDO, Lorenz, or Calyx RIM.

Customer.io is hiring an Email Deliverability Specialist to diagnose sending issues, advise on best practices (authentication, DNS, BIMI), use provider feeds and third-party monitoring tools, handle complex cases with Engineering, identify policy violations, and create documentation and training to scale deliverability support. Requires 2+ years' deliverability experience and strong written/verbal communication. Role location: United States or Canada.

Procurify is hiring a Level 2 Technical Customer Support Advocate on a 12-month fixed-term contract (remote within Canada). The role requires 2+ years in technical, customer-facing SaaS or implementation roles and involves resolving complex technical tickets (email, chat, occasional video), reproducing and documenting bugs, managing API/SSO/configurations and data migrations, writing and optimizing documentation and knowledge resources using AI tools, and contributing product feedback. OTE range provided: 64,575–80,850 CAD per year.

Remote Manager, Support Engineering for the AMER region (Canada and United States). Lead and grow a distributed Support Engineering team, drive process and tooling improvements, implement AI strategy for support, mentor engineers, handle escalations through to resolution, and collaborate cross-functionally to improve customer experience.

Customer.io is hiring a Technical Support Engineer based in Canada to handle email and live chat support, triage a variety of support tickets, perform troubleshooting and onboarding, and work with Product and Customer Success on process improvements. The role requires strong written communication, familiarity with APIs and basic programming concepts (JavaScript is a plus), experience in technical or customer-facing support, alignment with Central or Mountain time, and rotating weekend coverage. Starting salary is listed at $70,000 USD.

The Extreme Resident Engineer will act as a technical lead and trusted advisor for a specific customer, providing onsite project implementation support using the PDIO methodology, maintaining project documentation, coaching customers and partners, and ensuring networking implementations meet customer requirements. Role requires 6+ years of networking experience, strong troubleshooting and security skills (4+ years), hands-on security toolset experience, and in-depth knowledge of at least four networking technologies (e.g., Campus Fabric, Cloud IQ, NAC, IDS/IPS, Wireless, IPv4/IPv6, routing protocols).

Remote Customer Success Engineer role (AMER) owning high-priority Zendesk escalations and participating in a 24/7 on-call rotation. Requires strong hands-on engineering skills (debugging, log and source code analysis), deep Docker and Kubernetes knowledge, experience with on-premise deployments and enterprise customers, and familiarity with Redis, MongoDB, SQL, SSO/OAuth/OIDC, proxies and load balancers. The role includes coaching teammates, driving automation and AI adoption, and feeding product/engineering with support-driven improvements.

Hands-on role focused on debugging (DNS, TCP/IP, routing, TLS/SSL, HTTP/REST), troubleshooting integrations (cURL/Postman), onboarding and driving customer integrations to go-live, and owning incident/maintenance communications and decisions during PT business hours. Includes weekend on-call rotation (every 3rd weekend). Remote-first hiring across the United States and Canada. Salary range stated: $80,000–$120,000 USD/year.

Provide end-to-end technical support for GitLab’s largest customers, troubleshooting complex incidents across applications and infrastructure using tools like strace and Zendesk. Collaborate with Product, Development, Infrastructure, Customer Success, and Sales to drive fixes and influence the product roadmap; produce reusable support content such as runbooks and knowledge articles. Role expects strong Linux administration, CI/CD and GitLab experience, scripting (Ruby/Bash), and familiarity with Kubernetes and serverless technologies.

Support Engineers at GitLab work with Self-managed and GitLab.com customers to triage, reproduce and resolve issues via Zendesk, merge requests and other channels. The role requires strong Linux administration, scripting (Ruby or Bash), Git and CI/CD experience, familiarity with DevOps tools like Kubernetes, and participation in on-call rotations and cross-team collaboration.

Lead, coach, and grow a team of Support Engineers resolving complex API and payments/fraud issues. Own service delivery and incident response, build operational processes and metrics, partner cross-functionally, and drive AI/automation to improve team productivity. Requires strong technical background, SQL/REST experience, and 7+ years in technical support with 3+ years managing teams.

Ashby is hiring Product Support Specialists (remote, US and Canada) to handle complex B2B SaaS troubleshooting, integrations, ticket resolution, and related projects (e.g., workflow automation and internal enablement). The role emphasizes technical problem solving, clear audience-tailored communication, ownership in asynchronous environments, and supporting customers across SMB to enterprise.

Ashby is hiring a Support Engineering Manager (remote — US and Canada) to lead, mentor, and grow a Support Engineering team that investigates complex B2B SaaS customer issues using APIs, integrations, logs, databases, and code-level context. The role balances people leadership with hands-on technical judgment, owning escalation standards, triage, tooling and diagnostics, hiring/onboarding, and partnering closely with Product and Engineering. Applicants must have direct people-management experience leading technical/support engineering teams and strong technical depth in debugging customer-impacting SaaS applications and integrations.