VGS is hiring a Senior Technical Support Engineer to own customer-facing incident and maintenance communications, debug network and integration issues (HTTP/REST, DNS, TCP/IP, TLS), drive integrations from kickoff to go-live, and participate in an on-call rotation (weekends every 3rd weekend, PT). Requires 5+ years in technical support/solutions engineering/TAM/TPM, strong written and spoken English (C1+), and experience with incident escalation and customer communication. Hiring is limited to the United States and Canada; salary range listed at $80,000–$110,000 USD per year.

Senior Lead, Support responsible for Merchant Support and Technical Support teams, including coaching, performance management, hiring, forecasting/reporting, handling escalations and top merchant launches/setups, and building the conversational QA system using Fin's AI tooling. Role is full-time remote in Canada with required overlap around 9 AM–3 PM EST. Compensation stated as CAD 90,000–100,000 OTE.

Full-time Associate Staff Engineer / Atlassian Platform Administrator (Remote, Canada). Responsibilities include end-to-end platform administration (setup, workflows, automation, permissions), supporting migrations/upgrades/integrations, providing L1–L3 support, enabling Atlassian Rovo Agents, and ensuring secure, compliant platform operations. Minimum 3 years' experience as an Atlassian Administrator.

The Senior Technical Account Manager leads complex, non-routine technical projects for enterprise customers, provides expert guidance on containerized cloud application platforms (OpenShift, Kubernetes, containers), collaborates with engineering/product/support teams, creates technical documentation, mentors team members, and manages strategic customer relationships. Role requires bilingual French and English, 5+ years of experience, and occasional regional travel.

Provide end-to-end technical support for GitLab’s largest customers, troubleshooting complex incidents across applications and infrastructure using tools like strace and Zendesk. Collaborate with Product, Development, Infrastructure, Customer Success, and Sales to drive fixes and influence the product roadmap; produce reusable support content such as runbooks and knowledge articles. Role expects strong Linux administration, CI/CD and GitLab experience, scripting (Ruby/Bash), and familiarity with Kubernetes and serverless technologies.

Contractor role within the Platform organization supporting a veterinary software client. Responsibilities include executing customer onboarding and decommissioning workflows, performing data migrations, owning technical tickets escalated by CX, maintaining documentation and runbooks, and implementing process improvements. Required skills include hands-on AWS (RDS, S3, EC2, ECS), Git/GitHub, support ticketing systems, strong written and verbal English, and basic security hygiene. Nice-to-have: Terraform, Kubernetes, and Helm. Role is 100% remote.

Support Engineers at GitLab work with Self-managed and GitLab.com customers to triage, reproduce and resolve issues via Zendesk, merge requests and other channels. The role requires strong Linux administration, scripting (Ruby or Bash), Git and CI/CD experience, familiarity with DevOps tools like Kubernetes, and participation in on-call rotations and cross-team collaboration.

Remote role (Canada) responsible for day-to-day Impartner PRM administration, maintaining the Impartner–Salesforce sync, building code-free automated partner workflows (Journey Builder), enforcing platform governance, supporting partner enablement and lead/deal flows, conducting UAT and sandbox testing, and driving production deployments. Requires 5+ years PRM admin experience and Impartner and Salesforce certifications.

The Support Engineering Lead will manage and scale a team of Support Engineers, act as primary escalation for complex technical and enterprise customer issues, run incident response, build operational processes and dashboards, and partner with Engineering, Product, and Customer Success. Requires 7+ years in technical/support/software engineering and 3+ years managing technical support teams, with hands-on experience in SQL, REST APIs, debugging, and running high-volume support operations.

Grafana Labs seeks a Staff Backend Engineer for Tempo (open-source distributed tracing backend). The role is remote (seeking candidates in the US and Canada) and focuses on setting technical direction, owning core Tempo components (ingestion, storage, query, metrics), driving operational excellence against SLOs, designing APIs and LLM-friendly interfaces, mentoring engineers, participating in on-call and incident response, and contributing to open source. Go is the primary language used; deep experience building and operating distributed data systems is emphasized. Canada compensation range: 186,368–223,642 CAD per year.

Provide technical and product support for Granicus customers: manage inbound queues and customer tickets to meet SLAs, troubleshoot and investigate software issues, assist with case escalations, contribute to on-call support, and maintain expert knowledge of multiple Granicus products while collaborating across teams.

Provide day-to-day technical support for Ashby customers across SMB to enterprise, handling complex SaaS troubleshooting (integrations, configuration, reproducing ambiguous behavior), communicating with varied audiences, and working on projects such as technical enablement and workflow automation. Role is remote and focused on ticket-based customer support in North America.

Ashby is hiring a hands-on Support Engineering Manager for the Americas to lead and mentor Support Engineers, stay close to complex investigations (APIs, integrations, logs, databases, code-level context), define triage/escalation standards, and partner with Product and Engineering to improve supportability and reduce recurring issues. Role is remote for US and Canada and requires direct people-management experience in technical/support engineering within a B2B SaaS or similar environment.