Granum is hiring a remote Customer Support Specialist (Tier 1) to field phone, email, chat, and ticketing inquiries for its SaaS products across the U.S. and Canada. Responsibilities include troubleshooting and resolving customer issues, escalating bugs to development, contributing to knowledge base content, and working cross-functionally to improve support processes. Candidates must have the right to work in the U.S. or Canada without sponsorship.

The Real Time Analyst will build and maintain global schedules, monitor queues and team activity in real time, make live adjustments to preserve SLAs and flexibility, develop dashboards and insights to improve planning, and partner closely with the WFM Lead, Support Managers, and Support Operations. The role is remote (US and Canada) and focuses on humane, scalable scheduling and intraday management rather than adherence policing.

Provide support for Kraken's trading products (spot, margin, futures, Kraken Desktop, deposits/withdrawals) via Zendesk/email/live channels; troubleshoot trading issues, perform testing/QA, assist with training/QA, and potentially monitor trading activity. Requires customer service experience, familiarity with trading platforms and leveraged trading, strong math skills, and English fluency; role is fully remote and involves evening/weekend shifts.

Provide technical and product support for Granicus customers: manage inbound queues and customer tickets to meet SLAs, troubleshoot and investigate software issues, assist with case escalations, contribute to on-call support, and maintain expert knowledge of multiple Granicus products while collaborating across teams.

Provide day-to-day technical support for Ashby customers across SMB to enterprise, handling complex SaaS troubleshooting (integrations, configuration, reproducing ambiguous behavior), communicating with varied audiences, and working on projects such as technical enablement and workflow automation. Role is remote and focused on ticket-based customer support in North America.