Remote (US & Canada) senior role on the Customer Success team responsible for hands-on configuration, integration, validation, launch, and training for 1Password’s Enterprise Password Manager, SaaS Manager, Device Trust, and Unified Access. Requires 5+ years leading technical implementations in B2B SaaS, knowledge of IdPs/SSO/SCIM/Active Directory/MDM/Zero Trust, project management, and use of AI/automation to improve workflows. Occasional travel required.

Bask Health seeks an AI-Native Client Success Manager to own onboarding through renewals and expansion for telehealth SaaS customers. The role requires 5+ years in customer success/account management, hands-on use of LLMs and AI-assisted automations to streamline workflows, troubleshooting platform and order issues, monitoring client engagement metrics, and collaborating with Product and Engineering. Locations: United Kingdom, United States, Canada.

Own and execute growth strategies for an assigned portfolio of Bask Health customers to identify and pursue upsell, cross-sell, and expansion opportunities. Use AI tools and customer data to research accounts, prioritize opportunities, build AI-assisted workflows, maintain an expansion pipeline, forecast revenue, and collaborate cross-functionally. Role requires 5+ years' experience in customer growth/account management/SaaS sales, experience with AI tools, and experience driving measurable account expansion; weekend work is required.

The founding Sales Development Representative, Account Expansion will call into Granum’s existing customers to identify and qualify expansion opportunities—with emphasis on invoicing and payments (LMN Pay). The role requires running phone-first, high-volume outreach, coordinating warm handoffs to Customer Success, tracking activity in Salesforce, and helping shape the account expansion playbook.

Ashby is hiring a Manager, Technical Services to oversee Integration Consultants and Technical Solution Consultants delivering complex Workday and API integrations. Responsibilities include building and scaling the team, establishing operational infrastructure (capacity planning, project prioritization, quality standards), troubleshooting active integrations, and partnering with Product, Engineering, and Sales. The role requires 8+ years in technical consulting/integration services and at least 3 years of direct management experience. Location: Remote — US and Canada.

Granum (LMN) seeks a Customer Success Manager to manage client relationships after implementation, focusing on renewals and expansion, creating and monitoring customer health metrics, managing NPS, auditing adoption in ChurnZero, developing SOPs for high-ARR accounts, and supporting webinars and in-person events (travel ~1–2x/month). Ideally 2+ years in customer-facing roles; strong communication, analytical skills, and Excel experience preferred. Compensation advertised: Canada: $80,000–90,000 CAD + 10–15% bonus; US: $75,000–85,000 USD + 10–15% bonus. Granum does not sponsor work authorization.

Junior Customer Success Manager who will build and maintain customer relationships, drive onboarding and product adoption, track activity in CRM, troubleshoot issues with internal teams, and identify opportunities to improve satisfaction and retention. Requires at least 1 year of customer-facing experience or 1+ year running an e-commerce business and hands-on understanding of online store operations (platforms, fulfillment, payments).

Support Senior Client Success teams on Fortune 100 relationships, execute delivery and engagement strategies for online and in-person training, document costs, produce meeting summaries and delivery reports with qualitative and quantitative data, and track program success via learning and sentiment metrics. Role requires at least 2 years of relevant experience, proficiency with Excel and Google Suite, significant travel (up to 50%), and has a US salary range of $80,000–$85,000.

Lead and develop a team of 4–7 pooled Customer Success Managers to deliver measurable value across a high-volume portfolio through standardized plays, coverage standards, and data-driven risk mitigation. Requires 5+ years in B2B SaaS (including 3+ years in Customer Success and 2+ years managing CSM teams). Salary range: 115,000–140,000 CAD per year.

1Password seeks a Staff Program Manager to lead strategic, cross-functional initiatives across customer engagement (Voice of Customer, customer content, advocacy, adoption) from scoping through implementation and transition. The role requires 6+ years of program/operations experience, strong executive communication, stakeholder influence, experience with AI-enabled tools and automation, and familiarity with tools like Asana or Notion. This is a remote role for candidates in the United States or Canada (preference for Eastern Time); USA and Canada salary ranges are provided in the posting.

1Password is hiring a Senior Digital Customer Success Campaign Manager (remote within the U.S. or Canada). The individual contributor will build scalable digital customer success programs across onboarding, activation, adoption, and growth—owning campaign strategy, execution, analytics, experimentation, and cross-functional alignment. The role requires 6+ years in digital/lifecycle/customer success or related SaaS fields and hands-on experience with customer success/marketing automation tools. USA-based salary range listed: $121,000–$146,500 USD per year; Canada-based range is also provided in the posting.

Moderate Udacity scholarship community forums (monitor daily, including weekends), provide non-technical student support, enforce community guidelines, assist Community Managers with engagement activities and occasional performance summaries. Role is remote, part-time, and requires residing in the USA or Canada and reliable online availability.

Join 1Password’s Technical Account Management team to guide customers from onboarding through adoption and renewal. Responsibilities include leading technical implementations (integrations, configuration, security reviews), advising on identity protocols (SSO, SAML, OIDC, SCIM) and security frameworks (SOC 2, ISO 27001, GDPR), creating scalable resources and playbooks, and mentoring peers. Required: 8+ years in a customer-facing technical role (TAM, Solutions Architect, Solutions Engineer, Implementation Consultant), experience with SaaS, cloud infrastructure, scripting/software development, DevOps tools (Docker, Kubernetes, CLI). Role is remote within the US or Canada; go-to-market roles have an in-person onboarding in Toronto. Occasional travel may be required.

100% remote SMB Account Executive owning an SMB portfolio in the United States and Canada. Responsibilities include building account plans, driving product adoption and paid upgrades, managing renewals, forecasting expansion and renewal revenue, maintaining CRM pipeline data, and collaborating with Sales, Customer Success, Renewals, and Product. US base salary range provided.

The Implementation Project Manager leads complex, multi-service and multi-country implementations (EOR and Managed Services) for Safeguard Global, owning end-to-end delivery, coordinating internal teams and partners, managing risks and go-live forecasting, and ensuring successful handoff to ongoing service delivery. The role is client-facing and emphasizes project planning, stakeholder communication, platform adoption/training, and driving positive client experience metrics (CSAT/WSAT).

Procurify is hiring a GTM Enablement Manager to architect systems, onboarding and coaching programs, and AI/automation-driven workflows that boost performance across Sales, Customer Experience and Partnerships. The role focuses on pipeline support, opportunity management, playbooks, call intelligence, and cross-functional alignment with RevOps and Marketing. Requires 3+ years in GTM enablement or related sales/CX/partnerships leadership and experience with CRM and GTM analytics.

Head of Customer Success responsible for onboarding, retention, expansion, renewals, and the overall post-sale experience. Build and lead the Customer Success team, define account segmentation and operating model, create scalable playbooks (onboarding, QBRs, renewals, upsell, escalations), and run an AI-native CS operating model. Accountable for net revenue retention, gross retention, churn, expansion, and customer health. Requirements include 10+ years in Customer Success/Account Management and 4+ years leading CS teams; experience with SaaS/platform companies, e-commerce, and enterprise customers. Remote worldwide (working hours: East Coast).

The Associate Renewals Manager is a tactical, quota-carrying role responsible for managing an assigned portfolio of subscription renewals, preparing and sending renewal quotes/order forms, analyzing renewal situations, surfacing expansion opportunities, and collaborating with Sales, Customer Success, and Finance. Remote role open to candidates in Canada and the United States. US base salary range provided: $53,760–$105,000 USD per year.

Remote Customer Success Engineer role (AMER) owning high-priority Zendesk escalations and participating in a 24/7 on-call rotation. Requires strong hands-on engineering skills (debugging, log and source code analysis), deep Docker and Kubernetes knowledge, experience with on-premise deployments and enterprise customers, and familiarity with Redis, MongoDB, SQL, SSO/OAuth/OIDC, proxies and load balancers. The role includes coaching teammates, driving automation and AI adoption, and feeding product/engineering with support-driven improvements.

Join CrowdStrike as a Readiness Services Consultant focused on managing and growing retainer customers in Canada (remote). Responsibilities include structured account management, driving customer preparedness, coordinating with Sales and Delivery, executing account reviews and service scoping, and developing success plans. Requires experience in cybersecurity services or advisory, incident response knowledge, strong communication and project coordination skills, and experience leveraging AI technologies.