Provide L1 service desk support and triage for incidents and requests via ticket queue and chat; handle onboarding/offboarding, access provisioning, compliance tasks (including ISO access reviews), documentation and staff enablement. Role is remote, 40 hours/week within the team's 9:00–21:00 UTC coverage and includes core and flexible hours.

Independent contractor working within the Platform organization to resolve technical tickets escalated by Customer Experience, execute onboarding and decommissioning workflows, perform structured data migrations, and maintain documentation and runbooks. Requires hands-on AWS (RDS, S3, EC2, ECS), Git/GitHub usage, experience with ticketing systems (Jira, Intercom, Front), strong English communication, and basic security hygiene. Nice-to-have skills include Terraform, Kubernetes, and Helm.

Join the Platform Readiness team as a Systems Administrator to provide L3 support, create automated solutions (deployment pipelines, tests, monitoring), and operate complex production clusters across data centers. Requires 3+ years administering Linux production environments, scripting/automation experience (Ansible and/or Python), and good English communication.

Red Hat is hiring an OpenShift Technical Account Manager to proactively support enterprise customers (remote, Brazil). The role provides adoption guidance, implementation best practices, incident advocacy, technical recommendations, and quarterly success reviews for OpenShift and infrastructure solutions. Requires 5+ years in support/development/engineering/IT/QA, experience with OpenShift/containers/Kubernetes, and the ability to travel regionally for customer visits.

Join GitLab as a Customer Success Engineer working in a pooled model to help customers adopt GitLab through technical consulting, architecture guidance, webinars, hands-on labs, and reusable enablement content. Role supports use cases such as source code management, CI/CD, DevSecOps, and Agile Planning. Remote candidates located in Brazil, Mexico, or the United States; fluency in English and Spanish required; Brazilian Portuguese is a strong plus. US base salary range provided.

Provide technical and customer-facing support for CrowdStrike cloud services: triage and troubleshoot issues, perform root-cause analysis, escalate to engineering, document bugs and create knowledge-base articles. Requires 3+ years in support or system administration, strong Windows and Unix troubleshooting, experience with Docker/Kubernetes, Splunk, Terraform/Ansible, Helm, AWS/GCP/Azure, REST APIs and professional English; familiarity with cybersecurity concepts (MITRE ATT&CK, kernel-level security, AV/VPN/firewall/proxy) and tools like Salesforce, Jira and Confluence is a plus.

Coforge is hiring an L2 Application Support Engineer (in-person, São Paulo) to analyze and resolve application issues, perform debugging and log analysis, manage incidents, improve application stability, automate detection and remediation (including use of machine learning), and develop run books and reports. Required skills include ETL/batch knowledge, Unix troubleshooting, one structured/object-oriented language (e.g. Java, C) and one scripting language (e.g. Shell, Python); RDBMS experience (Sybase/Oracle/DB2) is also listed.

CrowdStrike seeks a Technical Account Manager (remote, Brazil) to serve as the primary technical contact for premium customers—handling onboarding, proactive health checks, escalations, knowledge-base creation, and renewal risk identification. Requires experience with Windows Server and enterprise web/security technologies, strong customer service and communication skills, professional English, and up to 25% travel.

Sardine is hiring a Customer Support Engineer (remote, Brazil) to own the end-to-end technical support experience for its API-driven risk platform. The role requires troubleshooting and resolving complex technical issues, working closely with customers, third-party providers, and engineering teams, documenting solutions, and advocating for customer needs. Candidates should have 5+ years in technical/support/solutions engineering or software engineering and strong knowledge of web technologies, APIs, SQL, and cloud infrastructure.

The Technical Support Engineer will own customer issues—troubleshoot, identify root cause, resolve or escalate, and document bugs and processes. Requires 3+ years in customer/technical support or system administration, strong Windows knowledge, professional English fluency, experience with troubleshooting security applications (AV, VPN, firewall, proxy), and familiarity with Linux and Splunk. Experience with kernel-level security and AI technologies is a plus.