Seeking a Salesforce Service Cloud & Chat consultant to design, implement and optimize Service Cloud and chat/omni-channel solutions. Responsibilities include customizations with Apex and LWC, integrations, enabling DevOps using Copado (version control, pipelines, automated deployments), stakeholder advisory, user enablement, and maintaining data integrity, security and compliance. Preferred experience with Agentforce, Data Cloud, large migrations and multi-cloud integrations; prior consulting experience is desirable.